Went to the Huntingdon store hoping to replace our bed of almost ten years. Michel was extremely helpful, patient and knowledgable. She made the experience really enjoyable especially for our toddle... See more
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Having finally admitted our old mattress had passed it's use by date we popped into the Huntingdon store. Assisted by the very helpful Dave and the Sleepmatch system, we found a new mattress. This w... See more
Mina at the Huntingdon store was genuinely brilliant. She was very patient with us, took time to explain the various options and was very knowledgeable about the various products. The store itself ha... See more
We were delighted with the service the sales lady provided when we visited the show room. She was thorough throughout, and most helpful. The delivery guys were equally as good, extremely polite and... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 20 St Margargets Way, PE296EB, Huntingdon, United Kingdom
- 01480 597239
4.8
Excellent
162 reviews
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Excellent service from a knowledgeable…
Excellent service from a knowledgeable and courageous employee.
March 31, 2025
Dave @ Dreams Huntington...Legend
We visited the Huntingdon branch of Dreams having no real idea of what frame or mattress we wanted. A sales assistant called Dave came over and introduced himself and offered us both a cup of tea or coffee...Bonus! whilst we took some time to review the various styles and offers. Dave was brilliant and his product knowledge and suggestions made the overall experience fantastic. Dave did this without trying to oversell products or suggest the most expensive beds. This just added to the overall customer journey. I would and will recomend Dreams in Huntington, especially Dave. Need to be more natural poeple like this in the service industry. Keep up the good work Dave!
March 29, 2025
Unprompted review
Good customer service and delivery went…
Good customer service and delivery went with no problems
March 29, 2025
Thank you to the dreams team at…
Thank you to the dreams team at Huntingdon and Justin and his colleague for delivering and assembling our bed .we are enjoying a great night's sleep
March 29, 2025
Very comfortable so far so good
March 29, 2025
Really comfy bed and the service from…
Really comfy bed and the service from Dreams from first going into the store to the delivery and set-up has been exemplary. Would definitely recommend this company.
March 15, 2025
Excellent selection of beds, great experience
Excellent selection of beds, perfect for what I wanted. Able to choose delivery date & update it. Delivery was installed at a time stated, overall a great experience
February 4, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Terrible fitting workmanship
The delivery time kept changing. The fitters put the bed together incorrectly, leaving one corner off the floor and twisted. The bottom boards would not fit properly and I had to do this myself. Totally amateur and hashed together. For the price we paid to have it assembled. Would not use you again. Beyond the pale
I recd a phone call from Dreams customer services the day after my review. I have to now congratulate dreams for owning their error and successfully resolving the issue. The mistake they made cannot be undone, however their response to resolve the situation far outweighs the mistake. After this I WOULD use them again. 1st class customer service .
January 31, 2025
Reply from Dreams - Huntingdon
Good morning Mr Perrin,
Thank you for your review.
I am sorry that you feel the assembly service provided was not to the standards you expected.
I appreciate you taking the time to speak to me today and I hope what we discussed has gone someway to resolve this for you. I have confirmed what we discussed via email.
Should you have any further queries please feel free to contact me.
Kind Regards,
Wayne
The Lady who helped me to find my…
The Lady who helped me to find my mattress was really knowledgeable and helpful and got me the best deal she could.
February 7, 2025
Great mattress.Its so comfortable that…
Great mattress.Its so comfortable that I can’t get out of bed in the mornings!
January 29, 2025
Top quality service
The Rep (Dave) could not do enough to help us make the right decision on what product was right for us, and the rest of the team worked well to make sure we had a good visit/purchase.
January 29, 2025
Unprompted review
Thank you Michel at dreams in…
Thank you Michel at dreams in Huntingdon you were fantastic we had great experience today helping us choose our new bed and tempura matteress. Thank you so much for your great knowledge and experience
January 25, 2025
Unprompted review
Great product and service
Delivered professionally and on time - bed made and very good buy!
January 17, 2025
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