The staff were friendly but professional and efficient. Answered our questions and looked up specific queries that we had. There was no pressure when viewing the mattresses and bed frames. We dealt wi... See more
Location
Switch locationUnit 6c, Inverness Retail Park,, Eastfield Way, IV2 7GD Inverness, GB
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See what reviewers are saying
From entering the Dreams store, we received both discretion while we browsed vast selection of beds, then sampled the electronic tester bed to narrow down our needs, and then received professional an... See more
The assistant took time to let us try out several types of mattresses in the showroom before making our choice. The new mattress was delivered and the old one removed efficiently. Very comfortable - s... See more
Isabella was fantastic, such a lovely girl, funny and warm, she helped us choose the right bed without any pressure to buy. The manager (didn’t catch her name but very charismatic lady!) was fab too,... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 6c, Inverness Retail Park,, Eastfield Way, IV2 7GD, Inverness, United Kingdom
- 01463 490545
4.7
Excellent
226 reviews
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Free to choose
Salesman was friendly and knowledgeable, gave advice left me to choose.
September 5, 2023
Very friendly staff from first phone…
Very friendly staff from first phone call to store visit plus a nice cup of coffee. The young lady was very knowlegable
September 8, 2023
Second time customer, second time no problems
Previous experience said it was worth going back again. I wasn't disappointed. Staff were friendly and professional. Happy to explain differences in the products. No hard sell of anything. Thank you again.
September 7, 2023
Curtesy and Professionalism
The professionalism of store staff and indepth knowledge of their products.
The politeness and curtesy was great.
Delivery agents performed over and above when delivering the mattress. well done to all the Dreams staff.
August 29, 2023
New bed, mattress and headboard
Don’t know where the Unhappy Customer Title came from, but couldn’t get in the correct it.
We are a delighted customer.
We bought bed, mattress and headboard from the Inverness Store.
The assistant was very helpful from start to completion. She obviously new her job.
We only went into the shop to look.
July 14, 2023
Friendly and helpful
The staff member I spoke to was very helpful,and knowledgeable about the bed I wanted to purchase.
I would highly recommended the Dreams store in Inverness, when buying a new bed.
August 17, 2023
Delighted with the service from Dreams…
Delighted with the service from Dreams - very professional. Isabella, at the Inverness store, helped us choose what we were looking for and she was knowledgeable, friendly and keen to find us exactly what we needed.
June 24, 2023
Excellent Sales assistance from Alex
From entering the shop and the excellent service i received from Alex, he spent time with me showing what options I had and never put any pressure to buy. I left and returned the next day prior to making a purchase. The delivery crew were very professional and instilled confidence and finally the bed and mattress itself is second to none. Very pleased
August 4, 2023
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No problems ,arrived on time good service
No problems ,arrived on time , very kind delivery persons
July 16, 2023
Reply from Dreams - Inverness
Good Afternoon Catherine,
Thank you for taking the time to leave your review.
Whilst I am pleased to hear of your great comments I do notice the 1 star review you left and hope we have not let you down.
I tried to call you to discuss this but there was no answer.
I have popped an email to you so we can talk a little more.
I hope to hear from you soon
Kind Regards
Leanne
Great service and sales assistant was…
Great service and sales assistant was very patient and listened to our needs. Pleased with our new bed
July 7, 2023
From start to delivery all the staff…
From start to delivery all the staff were friendly and helpful. Would highly recommend
July 4, 2023
Excellent service from Dreams
Excellent service from Dreams , from ordering to delivery, everything was a first class service, I would highly recommend the company.
June 13, 2023
Good service and delivered on time
June 13, 2023
Very relaxed & satisfying visit
Very knowledgable sales person. Helpful & not pushy. Great deal on mattress.
May 27, 2023
Unprompted review
Thank you
Thank you for making this process easy and simple. Got the bed when promised. Will buy again.
May 9, 2023
Great sales lady very easy to deal with
May 5, 2023
A lovely welcome and a knowledgeable…
A lovely welcome and a knowledgeable young lady who definitely gave the best advice as the mattress is first class
April 22, 2023
Best sleep ever, lovely quality mattress
From the selecting of our new mattress, the delivery and the "best sleep in a long time". I would say our experience has been excellent. The sales man was very knowledgeable, professional and friendly. I have recently had spinal surgery, for the last year I have had real trouble sleeping - not able to get comfortable in bed, but since we received our new mattress it has been bliss
April 4, 2023
Incredibly friendly and positive staff…
Incredibly friendly and positive staff at Dreams in Inverness.
We were made to feel incredibly welcome and found the perfect bed and mattress.
April 2, 2023
Unprompted review
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