If you’re in the market for a new mattress, Carol is the lady you need to look out for. Superb knowledge, wicked sense of humour, and down to earth nature. Could not fault her service. As a couple of... See more
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Helpful staff. Quite a big order, but salesman unable to give much of a discount, especially as just not long after Black Friday, late Christmas season, and Boxing Day Sales imminent. NO other s... See more
I would like to thank Carol and the team at Dreams Ipswich for the fantastic customer service they have shown myself and my partner as we purchased our new bed and mattress this morning. Carol... See more
We were very impressed by our visit to Dreams store in Ipswich and got the bed we were originally after. Our sales assistant Ellessia was extremely knowledgeable and helpful and showed us all the o... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Euro Retail Park, IP3 9SL, Ipswich, United Kingdom
- 01473350528
4.8
Excellent
251 reviews
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I love the quality of the matress
June 6, 2026
New Mattress & Pillows
If you’re in the market for a new mattress, Carol is the lady you need to look out for. Superb knowledge, wicked sense of humour, and down to earth nature. Could not fault her service. As a couple of mattress-buying-novices, we found the options overwhelming initially. However, Carol gently guided us through the process, giving us all the information to make the right decisions for us. I’ve been singing her praises to friends and family ever since. Thanks again!
May 31, 2026
Unprompted review
Great info and service in shop
Great info and service in shop, knowledgable staff, prompt delivery and super quality mattress.
May 30, 2026
Always used them
Always used them. Always will. The service from all departments is as l would expect.
May 22, 2026
Everything was great
Everything was great. Easy to order. Delivery was on time. Awesome mattresses.
May 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Dreams - Ipswich
Good Morning Stuart Baker,
Thank you for taking the time to leave us your review.
I am sorry to hear that you are still waiting on completion of your order, I had tried to call you to find out some more information but I was unable to reach you.
I have sent you an email and I look forward to speaking with you soon.
Kind Regards,
Faye
A very good selection to choose fromoose from
A very good selection to choose from. Sales lady Ginny was very helpful,with advice and options to suit our needs.
Definitely recommend Dreams to family and friends.
May 10, 2026
Member of staff aas friendly and…
Member of staff aas friendly and engaging, ans my mattress is just how I like it.
May 3, 2026
A Great Experience
One of the best things about the experience of purchasing with Dreams was having a store in the local area. I was able to go in and look at the variety of beds available in the store, try out the various matresses, and their Sleep Match device in store helped greatly in picking the right matress for me. The in-store team were incredibly friendly and helpful, the delivery team were excellent too.
All-in-all the whole experience was very simple, and it was easy to get advice along the way. Would definitely recommend to others and will be back if I have any future requirements.
April 1, 2026
we were treated with respect and smiles…
we were treated with respect and smiles from entering the shop until the matress was delivered withpromptness andeficiency.
kind regards.
George.
April 12, 2026
Great service in the store
Great service in the store. Helpful. Lovely, comfy mattress at a good price.
April 10, 2026
Good choice of beds
Good choice of beds. The bed matched the description & communication of delivery was good. The bed was put together for me & the guys were great & respected my property.
March 12, 2026
I would recommend Dreams for anyone…
I would recommend Dreams for anyone wanting a new bed /mattress
They really are welcoming helpful and knowledgeable about all their products at Ipswich store
They helped me get the right mattress I was after and I've had the most superb night's sleep ever since it was delivered .Well done to all concerned keep up the great work and service you provide
March 28, 2026
What fantastic service
What fantastic service. Staff very friendly and knowledgeable, listened to my requirement and found the perfect mattress and base for me. The delivery team were also superb. 10 out of 10.
March 21, 2026
A good company and very helpful
Cannot fault the product, delivery and service .. thanks to all the staff who helped us and made it a stress free experience 😀
March 14, 2026
Very helpful staff got the date i…
Very helpful staff got the date i wanted for delivery over all very happy
March 13, 2026
Great product
Great product, delivered on time by friendly well presented delivery team.
March 8, 2026
Sales people very very helpful and…
Sales people very very helpful and knowledgeable
February 10, 2026
Good service and advice in the shop in…
Good service and advice in the shop in Ipswich. Followed by the delivery. This was so quick and the guy was helpful and informative x
March 6, 2026
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