Good choice of products, with the opportunity to actually test what you're buying, Staff was very friendly and delivered great service, the lady (Claire) knew what she was talking about🌟🌟🌟🌟🌟. Un... See more
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The sales person was very friendly and helpful without being overbearing. We were shown mattresses (and tried them out) that were suitable for the way we slept, (we were tested for this in the shop).... See more
Bought for an elderly relative who has since said the bed is very comfy.Looked online before going in to store and when I went instore there was an extra £100 off due to a Black Friday promotion.I was... See more
Whilst the delivery of our goods was faultless the comfort factor of the Matress has let us down. When we tried out various mattresses in store to get one which felt right, we thought we had. Howeve... See more
Company replied
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 8a Fife Retail Park, KY2 6QL, Kirkcaldy, United Kingdom
- 01592348438
4.9
Excellent
221 reviews
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Mattress and pillows
Very happy with our purchases. Staff really friendly. Highly recommend this shop. The Delivery guys were very professional too.
May 31, 2026
Affordable comfort
Very helpful sales man in the store. Friendly but professional. Delivery was good and the men who assembled the bed were great. Bed is comfy and l'm glad l decided to go with Dreams. Affordable but very good.
June 13, 2026
From the sales guy in Kirkcaldy to the…
From the sales guy in Kirkcaldy, who without his help we would have looked and went on by… like we did in the Dunfermline shop… he sold us the bed and we felt he gave us a good deal, great advice and made our purchase easier than any before…to the delivery men at home who we paid extra to have them deliver, erect and remove all the packing we couldn’t fault them. A dream experience
May 1, 2026
Sales people and delivery were courteous.
Sales people were courteous and helpful. When the mattress arrived the delivery folks covered their boots, they unpackaged and put the mattress on the bed and took the packaging away. Very impressed with the service. I was kept up to date with delivery times.
April 29, 2026
I wish I had bought my Tempur Mattress sooner
I love my new tempur mattress. The only thing I didn’t like was the smell from it when it was delivered. I left it on the bed unmade and opened the windows wide and put the fan on also. I couldn’t sleep in the bed for three nights as it was making me feel ill. There is still a little smell but that will go, I hope! Apart from that I’ve had great sleeps and wake up and my joints are nowhere near as sore. I also got the pillows and the are also amazing. I would definitely recommend to anyone especially those, like me, who lives with terrible arthritis. These make it more bearable. Thank you Dreams.
April 27, 2026
Second time ordered another bed…
Second time ordered another bed fantastic thank you dreams
January 25, 2026
Hamilton was very knowledable
Hamilton was very knowledgeable .Service was top ..delivery on time can not but praise the Kirkcaldy team ...very happy with my new bed ...
April 19, 2026
Staff very helpful
Staff very helpful. No pushy sales talk or pressure. Excellent value for money.
Tried other retailers for beds and now I have purchases from Dreams I can safely say I will recommend and use again.
November 2, 2025
Dream DelightFrom buying to delivery I was delighted…
From buying to delivery I was delighted with the service.
March 26, 2026
Very helpful and courteous staff
Very helpful and courteous staff. Quality products. Delivered and built up beds as promised. Very positive overall.
April 11, 2026
Excellent service
The guy we spoke to was so helpful I was on the sleep computer that tells you what mattress is best the mattress we picked has been excellent so comfy it's great not to wake up in pain
April 6, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I tried to buy a side cabinet 2 weeks…
I tried to buy a side cabinet 2 weeks later but couldn't get the 25% off because I didn't buy the bed on the same day . I spent £1300 in your shop kingsize bed and matress but that doesn't count for nothing,
raging is an understatement.
I have had a phone call from Peter at Dreams concerning the matter of the bedside cabinet. He was very helpful and got the complaint dealt with. I am very happy with the outcome to my problem and I am now in possession of a matching bedside cabinet to my bed.I am more than happy with the outcome and glad to say thank you to Dreams for a speedy response 👍
April 5, 2026
Reply from Dreams - Kirkcaldy
Dear Mr Smith
Thank you for taking the time to speak to me today. I would like to reiterate how sorry I am for the issues that this matter has caused you.
I am glad that as a result of our discussion we have come to a suitable resolution on the matter. I look forward to hearing from you shortly.
Many thanks
Peter
Great service and delivery service
March 28, 2026
My Husband & I went to Dreams to look…
My Husband & I went to Dreams to look for a new Mattress, the Sales Assistant went above & beyond to help us making our purchase so much easier. Highly recommended!
March 24, 2026
Unprompted review
Delivery very good
Delivery very good, arrived on time. Really pleased with the advice given to me about what type of mattress would be best for my needs. They were right, bed is so comfortable, look forward to going to bed every night. Thank you
March 20, 2026
Flawless experience buying my new bed…
Flawless experience buying my new bed from Dreams,from in store purchase,the guys were really helpful with recommendations and weren't pushy at all,online balance payment which was convenient for me and delivery where the guys were on time, courteous and well turned out.I was notified throughout with delivery time and what to expect on delivery day and provided with details if anything was unsatisfactory so all in all I'm a extremely happy customer, wouldn't hesitate to recommend Dreams to anyone.
March 1, 2026
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