Visited the Knaresborough store today with the need for 2 ottoman beds, having been trying for weeks, we walked in and were greeted by Darren. We told him exactly whay we needed and he provided all th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very helpful and informative help. Nothing was too much for the Lady that served us at Dreams, Knaresborough. Thoroughly good service.
Danielle at the Knaresborough branch was an absolute delight to have help us with purchasing our new mattress and bed. She approached us in a friendly and timely manner (didn't jump down our throats a... See more
Good attention from knowledgeable staff. Plenty of choice and competitive prices. Difficult to locate which beds you liked as we made our decision. Store could laid out better . Completion of sale... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1 St James Retail Park, HG5 8PZ, Knaresborough, United Kingdom
- 01423613314
4.9
Excellent
207 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful sales person
Helpful sales person. Delivered on time. Very happy with my purchase.
February 13, 2026
Excellent in store advice and…
Excellent in store advice and knowledge. Good product range and quality and helpful service. Good price point and speedy delivery options.
February 7, 2026
Unprompted review
Friendly and helped me for what I…
Friendly and helped me for what I needed and not pressured me into buying etc…
February 8, 2026
Excellent service
The shop assistant at the Knaresborough branch couldn’t have been more helpful and knowledgeable sorting out what was the best mattress for us. She also wasn’t pushy and was quite happy that we came home to think about it and buy online. Great service.
February 6, 2026
Great experience throughout.
Easy, very informative buying process with no pressure selling tactics. Bed arrived on the date originally given and within the 2 hr timeframe provided. Great service.
January 31, 2026
Excellent, professional service
Excellent service, comprehensive information on all mattresses tried by myself. Pillow offered for comfort when trying the mattress. A drink was offered whilst discussing how the mattresses were made. All interesting facts to ensure my decision
January 18, 2026
Excellent service from a knowledgeable…
Excellent service from a knowledgeable assistant. Very pleased with the explanation of various the types of mattresses as i had no idea.
January 19, 2026
Unprompted review
From entering the showroom to the…
From entering the showroom to the delivery of our new mattress, our experience has been excellent. We are sleeping better and waking with fewer aches and pains.
December 18, 2025
Well informed staff which made the…
Well informed staff which made the whole process easy
December 13, 2025
Very helpful sales staff
Very helpful sales staff. Nice quick transaction but didn’t feel rushed.
Delivery guys were great too.
My daughter is very happy with her new bed.
November 30, 2025
Excellent 5 stars service
From wandering through the showroom, being left alone to browse, to Phil who advised us brilliantly on all their different styles, mattresses etc to actually taking delivery of our wonderful new bed. The delivery team were, courteous, efficient, arrived when they arranged to & advised us on taking care of our new bed & mattress. Thankyou Dreams we cannot recommend yourselves enough. 5 stars *****
November 17, 2025
Paul at the Knaresborough store was…
Paul at the Knaresborough store was extremely knowledgeable and helpful, making sure we got the correct bed
November 16, 2025
Unprompted review
The overall service received from both…
The overall service received from both the sales department and the delivery team was excellent. Darren from the sales team took me through the recommended mattresses and helped me find the bed of my choice. Domenic from the Delivery team kept me fully informed of my delivery time and advised they would be later than expected due to a flat tyre.
November 9, 2025
Brilliant experience from start to…
Brilliant experience from start to finish. The person in the shop was really helpful and not pushy, the people who delivered the bed were friendly, helpful and very efficient. And we are super happy with the bed and frame. Amazing 🙌
November 7, 2025
Darren at the knaresborough store was…
Darren at the knaresborough store was extremely helpful
November 1, 2025
Unprompted review
The mattress in question I had bought…
The mattress in question I had bought before a year ago so it was easy to choose another to pair up. Very substantial - a little pricey! - but worth it for the comfort
October 26, 2025
Super helpful!!
Sarah at the Harrogate store was super helpful and we got a great quality bed & mattress for my son at a really reasonable price!
September 28, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.