Visited the Knaresborough store today with the need for 2 ottoman beds, having been trying for weeks, we walked in and were greeted by Darren. We told him exactly whay we needed and he provided all th... See more
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Great service from Sarah in Knaresborough store. Directed me to exactly what I was looking for. Simple transaction, processed efficiently. Pleasure to deal with.
Good attention from knowledgeable staff. Plenty of choice and competitive prices. Difficult to locate which beds you liked as we made our decision. Store could laid out better . Completion of sale... See more
Very helpful and informative help. Nothing was too much for the Lady that served us at Dreams, Knaresborough. Thoroughly good service.
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1 St James Retail Park, HG5 8PZ, Knaresborough, United Kingdom
- 01423613314
4.9
Excellent
208 reviews
Asks customers to review
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Has been a great experience,very…
Has been a great experience,very helpful and no problems at all
December 22, 2023
Excellent service
Kristen was extremely helpful, knowledgeable and patient during our visit. We had a number of delays on our house move date and these changes were accommodated without any hassle. The beds arrived and the delivery team assembled them efficiently and quickly. Our bed is excellent. I have not yet slept in the other one.
December 5, 2023
Excellent service
December 9, 2023
A Good Night Sleep
Excellent service from store staff to delivery personnel. What a great teem
December 9, 2023
We had a wonderful experience at the…
We had a wonderful experience at the Dreams store in Knaresborough. Darren was extremely helpful and friendly throughout the whole experience. We left with smiles on our faces and a brand new super comfy bed!
November 6, 2023
I have been really impressed with the…
I have been really impressed with the service I received from Dreams in Knaresborough.
Darren the sales adviser was extremely professional, knowledgeable and friendly without being pushy.
The information I received regarding my delivery was helpful and accurate. The delivery men , again , like Darren were excellent. The older gentleman was very informative and gave me some useful tips regarding my new mattress. Eg to keep my bedroom ventilated for a few hours as my new mattress had been sprayed .
I would highly recommend Dreams in Knaresborough. A great team . Thank you .
November 12, 2023
The member or staff (Harrison)
The member or staff (Harrison), was able to answer all of my questions. I feel I received the highest standard of service and I was very impressed by the amount of knowledge he had and his quick and efficient service. He helped me pick out my perfect mattress without making me feel pressured. Very impressed!
November 3, 2023
Unprompted review
Excellent service and product
Excellent service, great quality of products and reasonable price
October 22, 2023
Very polite and professional staff with…
Very polite and professional staff with full knowledge of all the products
September 22, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not had a good nights sleep since…
Not had a good nights sleep since getting it. It feels lumpy
October 8, 2023
Reply from Dreams - Knaresborough
Good afternoon
Thank you for taking the time to speak with me today. I am sorry you are not finding mattress comfortable. Dreams offer a 100 night comfort guarantee, whereby if you are not getting on with your mattress, you can exchange it for an alternative of your choice.
I am happy we have your replacement on order, and it is due to be delivered on 18th October. I hope that you will be much happier with the new mattress.
Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
Helpful staff
Helpful staff. Decent mattresses for the daybed and guest bed from their partner feather and black
September 11, 2023
Great service
August 27, 2023
Helpful staff in store
Helpful staff in store, really pleased with the selection of beds and quick free delivery
August 7, 2023
Unprompted review
The sales assistant and delivery men were excellent but the quality of the bed was poor.
The sales assistant and delivery men were helpful, friendly and efficient.
The bed was delivered on our chosen day and assembled efficiently.
However we were disappointed with the quality of the headboard. From the front it looks good but from the back it looks like something that has been thrown together, with no care or attention! Staples randomly put in and missing, which look messy. Making the bed look cheap.
Very disappointed.
We thought by buying from a shop and not off an internet site, we would avoid this.
July 7, 2023
Reply from Dreams - Knaresborough
Good morning Craig,
I am sorry for the issues you have had with the quality of the delivered product. I can assure you that we take this matter extremely seriously, and we will make sure a full review is carried out.
I have sent you an email with a suggested resolution to the matter, which I hope you will find as acceptable. I look forward to hearing from you shortly.
Many thanks
Peter
Excellent service
Very comfortable mattresses. Delivery date to fit in with us. Two great delivery men, who also took away our used mattresses for recycling.
July 4, 2023
Great service, great product
Bought a new metal bed frame from Dreams, great price in the sale as ex demo. Delivered on time, well packed and no damage. Looks really nice now it is assembled. The staff were very helpful in the Knaresborough branch, would recommend.
June 24, 2023
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