The salesman did not rush us into making a decision and showed us comparable options and was completely satisfied with our decision. Bed was delivered on time and we are very happy with the bed
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Everything from start to finish was exceptional! Sophie in store & Andrew/Karl, the gents who kindly installed my bed & explained how it worked! All highly professional, friendly, and fully informed,... See more
Delivery was in the scheduled time frame, with a pre delivery call. Old mattress was removed and the new one installed. Good service.
My sister and I were served by Sophie and she made our experience easy, funny and very comprehensive. Between us we bought a bed settee, a bed and two mattresses. She did her utmost to give us the bes... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Lakeside Retail Park, RM20 1WN, Lakeside, United Kingdom
- 01708933932
4.7
Excellent
332 reviews
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Delivery was in the scheduled time…
Delivery was in the scheduled time frame, with a pre delivery call.
Old mattress was removed and the new one installed.
Good service.
June 28, 2026
The salesman did not rush us into…
The salesman did not rush us into making a decision and showed us comparable options and was completely satisfied with our decision.
Bed was delivered on time and we are very happy with the bed
June 28, 2026
Comfy mattress
Great service in store and from the delivery men and my mattress is very comfortable
June 26, 2026
I recommend Dreams for beds and…
I recommend Dreams for beds and mattresses I had my other mattress for 9 years and they took my old one away for me when they delivered my new one the service was 100% amazing, Thera Pur is the brand I recommend so comfortable to lay on. The staff in the shop were so helpful and the delivery drivers I had were friendly and gave me spectacular customer service aswell.
June 1, 2026
Couldn’t fault the service we received
Couldn’t fault the service we received, very helpful and knowledgeable.
June 7, 2026
Everything from start to finish was…
Everything from start to finish was exceptional! Sophie in store & Andrew/Karl, the gents who kindly installed my bed & explained how it worked! All highly professional, friendly, and fully informed, able to explain everything about the bed and its functions!! The Tempur mattress is amazing! Wish I had bought it years ago! Comfortable, providing me with a fab night's sleep/rest. One of my best friends now wants to purchase one!
May 26, 2026
A very straightforward and pleasant…
A very straightforward and pleasant experience. I bought a sofa bed and a separate mattress, was offered that my old sofa bed and mattress to be taken away, which was an absolute plus for me. Very personable staff, throughout our visit, and Dreams will certainly be my go to store in the future
May 13, 2026
Unprompted review
My sister and I were served by Sophie…
My sister and I were served by Sophie and she made our experience easy, funny and very comprehensive. Between us we bought a bed settee, a bed and two mattresses. She did her utmost to give us the best deal she could and in comparison to other retailers we succeeded in obtaining excellent deals and quality goods. Wouldn’t shop anywhere else for beds, mattresses and furniture.
May 13, 2026
Unprompted review
Dreams has been great
Dreams has been great. Good delivery and great products, minus the smell of the new mattresses but that’s not their fault!!
May 2, 2026
Staff and delivery were excellent
Staff were great. Really knowledgeable and helped me get the right mattress for my needs - even though I went into the store multiple times to decide! Delivery service was excellent - really punctual, lovely friendly chaps, who made sure the mattress was on the bed and took everything away with a smile on their faces. And I also love my new mattress too! Couldn't ask for better!
April 19, 2026
Quick delivery with nice guys!
Quick delivery with nice guys!
Still testing the mattress
April 19, 2026
Had an amazing experience buying 2 bed…
Had an amazing experience buying 2 bed frames and bedside tables.
Staff very welcoming and friendly.
Had a new member of staff serve us and done brilliantly, and was well supported by her manager. Even though she was new she was very polite and helped us find the right items needed.
Manager of store was also very helpful and showed great leadership to his team.
They helped us choose the right mattress and pillows.
Very happy with the products and will buy from them again.
April 18, 2026
So far so good
So far so good, needs time for mattress to settle in, one in shop felt a lot softer, and more springy so hoping after time mine will feel the same
Otherwise no complaints bed stead is sturdy and mattress is still comfortable and I’m sleeping well which is the main thing, I just like sinking into my mattress
April 4, 2026
Quickly and efficiently installed
April 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A little over a year ago
A little over a year ago, we bought the ottoman bedframe with Therapur ActiGel Polar 2800k mattress 5.1 and Tempur original SmartCool neck pillows. Despite the expensive and with the guidance from the sales rep at Dreams, we made this purchase based on the anticipated longer term benefit. The mattress was purchased with specific adjustments for our body type and sleep positions in order to reduce back pain etc. However, we are getting constant back pains now and the mattress is loosing its shape. This means we may soon need to buy a new bed. Definitely will not recommend!
December 15, 2025
Unprompted review
Reply from Dreams - Lakeside
Good Afternoon Ola
Thank you for your recent review.
We are sorry to hear your feedback about one of our products.
So that I can look into this further I have requested some details via Trustpilot.
I look forward to hearing from you.
Kind Regards,
Nick
They was very help full in us picking…
They was very help full in us picking the
right mattress
March 20, 2026
Yeah
Yeah, that is an absolutely perfect frames and mattress you will have a good dream sleep
March 14, 2026
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