Dreams - Leeds Birstall Reviews 

Service in the shop was excellent product is a dream to got sleep on

From going into the dreams shop in birstall.The lady was very helpful.There was no hard sell.She was a lovely lady and answered every question we asked.She was very knowlable.The 2 guys who delivered my mattress were brilliant and explained the care of my mattress really well even though a booklet was given.My mattress is divine.I havnt slept so well in a long time.Would recommend dreams to go to if in need of a new bed or mattress.

Excellent service from the delivery team

The staff member that served me was extremely knowledgeable and professional. I was offered coffee and I got to use the dreams mattress experience to decide which mattress was for me. Although the shop was extremely busy I didn’t feel rushed or under pressure to make a quick decision on my purchase.

Birstall, Leeds.
Jack was fantastic from start to finish. He helped me order the products with ease and explained everything I needed to know.
Great service, would recommend.

On time built and cleared in good time professional Thankyou

Everyone we dealt with from the company from ordering to delivery were very helpful and had a positive attitude.
Brilliant service.

Fab bed frame , well made and value for money , very easy to assemble and very quick delivery , bang on

Very helpful and friendly, excellent service throughout.

My bed is not comfy at all

From entering the store to having the mattress delivered everything went according to plan to plan. I can highly recommend the people involved making life so easy

Delivered within the time scale given. Friendly staff, achieved the assembly & the taking away my old bed/ mattress efficiently.

Very helpful and did’nt try to push me into a purchase .
The assistant listened to what I wanted and took me to the right beds and mattresses that suited me and I made the decision as to which one I liked and I was very pleased with the purchase, there was plenty of choice and varied prices to suit all, very pleased.

I just wanted to leave a review for a fabulous employee! Me and my Son went to Dreams Birstal on Thursday as my little boy was complaining his bed was too firm. We were greeted by a lovely lady (I wish I could remember her name) she was fabulous with my little boy! Helped him find his perfect mattress and was incredibly helpful. We didn't end up buying from Dreams but wouldn't hesitate to go back as the service we received was excellent. Not pushy just super helpful, knowledgeable and kind. Thank you.

We love ❤️ our bed the young lady that sold us the bed 🛌 was wonderful she did not rush us one little bit explained everything to us
A very big thank you
For our beautiful bed

We had our new mattress delivered today from dreams.The delivery guys were excellent great communication on how long before the morning of delivery exceptional in putting the mattress into bedroom very polite and helpful. Unfortunately I cannot remember there names but overall there service was excellent.

If possible I would give Dreams zero stars! I purchased my bed, mattress and headboard in store 4 years ago.

I also paid extra for bed cover insurance, the sales rep Stephen advised this would cover a range of structural defects with both the bed frame, headboard and mattress. He explained that the insurance would cover defects with the lifting mechanism in the bed, cosmetic damage to both the bed and mattress and most importantly that if there was an issue with the 'mattress springs' this would also be covered.

Three weeks ago I had to make a claim on this insurance, as sadly a section of springs in the mattress had failed and were sticking into my back when sleeping. The insurance provider for Dreams (MB&G insurance) sent a technician to assess our mattress. The technician advised that the springs even though were noticeable out of position and would cause discomfort when sleeping, wouldn't fail his checklist as it wasn't part of the checks, and was more bothered about the height of the mattress.

I feel this insurance policy was mis sold and I have raised a formal complaint. I'm actively advising my family and friends to avoid Dreams. If you do consider Dreams make sure you don't purchase their Bed Cover Insurance as it isn't worth the paper it's printed on!

Superb service from Stephen at the Birstall store assisting us with our recent purchase of two new beds and one new mattress. We are repeat customers of Dreams because they sell great beds, and of the Birstall store local to us because they offer excellent and friendly service.