Your request for a review is premature. While the in showroom experience as very good we will not receive our mattresses till early October so I cannot review that part of the experience. You desire f... See more
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Delivery was on time and efficiently done. The two guys you sent were very pleasant and friendly and didn’t disturb anything in the house. They removed the old mattress without any fuss in spite of it... See more
Excellent service from the young man. Very knowledgeable and guided us through our options. Feel he could answer every one of our questions
Staff were attentive but were not intrusive and left us to look at the products ,asked us if we would like refreshments, prices were reasonable and delivery was a week later
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Crown Point Shopping Park, LS10 1ET, Leeds, United Kingdom
- 01135396645
4.8
Excellent
261 reviews
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Great service great assistance…
Great service great assistance assembling bed lovely bed
March 7, 2025
More than helpful.
March 7, 2025
A brilliant experience in store…
A brilliant experience in store yesterday. We visited late so it was rather quiet but as soon as walked in, the atmosphere was great. We were served by Zain who was fantastic! He talked us through every step, explained each mattress and process and he was very knowledgable, we asked so many questions and he put our minds at ease with every response! We purchased a mattress and 2 new pillows. The pillows are lush! The delivery is quick (7 days) and we can’t wait for our new mattress to arrive. I recommend using the sleepmatch machine - we’ve been struggling with bad backs on our soft mattress at home and the sleepmatch told us to go for firm/very firm, we ended up purchasing a very firm with a gel top layer, can’t wait!!
February 18, 2025
Unprompted review
Great service throughout
Great service throughout. From purchasing the amazing bed to the installation where the Dream’s Team were extremely professional and respectful.
February 19, 2025
The service was really very good and…
The service was really very good and the bed was delivered on time and the delivery men were also very helpful
February 15, 2025
Fantastic
I love my new mattress, best sleep I've had in years! High quality product and well packaged. Thank you to James for the delivery, friendly customer service with a smile, keep up the great work!
February 4, 2025
Got what I ordered
Ordered the bed through the shop not online, price was the same!! Normally online is better?? Spoke to a lovely lady who gave me a discount for the delivery men to build the bed..
February 12, 2025
The best customer service from purchase…
The best customer service from purchase to delivery can’t praise them enough especially Hayley in the store. Thank you all x
February 8, 2025
Easy, Professional and Hassle free.
Firstly buying the bed was so effortless and hassle free. The sales man a young gentleman called Zain was very helpful and extremely professional which made the whole buying experience easier. He knew his products which is rare in sales.
Purchased made, delivery arranged and bed delivered and fitted with no hold ups. Great job! Will probably go back to Crown Point in the future.
February 1, 2025
The way I was tested for what mattress…
The way I was tested for what mattress I needed was brilliant to help me pick the mattress that was suitable for my body. It was delivered promptly and my old mattress taken away.
January 28, 2025
Excellent price, excellent service …
Dreams was the second store we visited in order to compare prices for a single divan bed for our spare bedroom. The price at Dreams was significantly cheaper and we accepted a free delivery being prepared to take base and mattress to the bedroom ourselves. The delivery was as scheduled with a call giving the exact time of arrival. The two delivery chaps were polite and friendly and, notwithstanding the delivery instructions, promptly took base and mattress up to the bedroom. Thanks for a first class service guys!
January 25, 2025
Unprompted review
Not pushy abd a very professional …
Not pushy abd a very professional manner abd the right people in the right job
Thank you the dreams team
January 25, 2025
I desperately needed a new mattress to…
I desperately needed a new mattress to help with back issues but didn’t know where to start. Visited dreams store in crown point and spoke to Helen.
Brilliant service! Gave options but wasn’t pushy. Left the decision to me and I ended up with a comfortable mattress that’s working great and helping me to get a proper nights sleep!
December 27, 2024
Double bed
It was the first time I got a bed from this company have had beds before but this company went the extra mile no pushy sales person help full listened to what I had to say brilliant company could not fault the drivers was lovley real chatty to well mannerd polite considerate I will go this company in future.
December 28, 2024
Excellent personal customer service in…
Excellent personal customer service in the Dreams outlet shop at crown point shopping park at Leeds 10 by Saba. Delivery on time as agreed and then 3 staff members set up and made my bed within 30 minutes. Overall extremely pleased with the service and quality of my new bed and mattress.
December 22, 2024
Love the bed wish we’d have bought this…
Love the bed wish we’d have bought this years ago. Super king best invention in the world. Dreams have been fab from start to finish!
December 20, 2024
Staff at the shop and delivery were…
Staff at the shop and delivery were great.
Love my bed, thank you x
November 23, 2024
Sales lady was very helpful
Sales lady was very helpful, she was briliant & we had a laugh, what a difference to bensons next door. Would not recomend them at all.
December 10, 2024
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