Your request for a review is premature. While the in showroom experience as very good we will not receive our mattresses till early October so I cannot review that part of the experience. You desire f... See more
Company replied
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See what reviewers are saying
Delivery was on time and efficiently done. The two guys you sent were very pleasant and friendly and didn’t disturb anything in the house. They removed the old mattress without any fuss in spite of it... See more
Excellent service from the young man. Very knowledgeable and guided us through our options. Feel he could answer every one of our questions
Staff were attentive but were not intrusive and left us to look at the products ,asked us if we would like refreshments, prices were reasonable and delivery was a week later
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Crown Point Shopping Park, LS10 1ET, Leeds, United Kingdom
- 01135396645
4.8
Excellent
261 reviews
Asks customers to review
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Bed delivery
The two delivery men were quick and professional and had the bed set up in no time at all.
January 30, 2024
Excellent customer service
February 10, 2024
Service was exceptional
Service was exceptional - the delivery was on time, the delivery agents were knowledgeable and very helpful.
January 19, 2024
I have already given a review…
I have already given a review .Excellent service throughout from ordering the bed at crown point. More than happy.
February 1, 2024
The staff were very helpful in store…
The staff were very helpful in store and the staff that delivered my items were great
January 27, 2024
May use AI-assist with repliesRead more
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2 months no delivery of part of the order - up to this day
I ordered an expensive mattress with two pillows and a mattress protector. The mattress arrived on time but the rest? Oh my days! Two months down the line and I still have not received them by post, as they promised. Such a waste of time. Resolve your customer service issues both at the shop in Leeds and the overall, they are shocking!
November 27, 2023
Unprompted review
Reply from Dreams - Leeds Crown Point
Good afternoon Wassim
Thank you for your recent review. I am sorry for the ongoing issues you are having in getting your pillows. Please accept my apologies for any inconvenience caused.
I have spoken to the Leeds store and they have advised they have the pillows there waiting to be collected. Please let me know when you are able to go and get these and I will make sure the store have them ready.
Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
delivery almost to the minute …
delivery almost to the minute with people who knew the product well and were very efficient.
But with ten days use we feel the mattress is wrong for us and I will call into the showroom and see if we can excchange it.
January 21, 2024
first class
January 12, 2024
Good experience bed shopping
Taken care of by staff member Hayley from start to finish, her great knowledge of the range and general friendliness made everything much easier.
January 7, 2024
Unprompted review
We are delighted with Dreams and we sure do have lovely DREAMS with with our newmattress…
We are delighted with our new mattress and pillows.
The Service we received at Dreams was amazing, we were greeted with a smile, friendliness, politeness and courtesy.
January 1, 2024
Dreams really care
Dreams really care. Thorough and professional they assess how you sleep and take all your requirements into consideration.
They give you the best advice and don't put you under pressure to buy or place an order straight away.
November 10, 2023
Unprompted review
Great service in store and kept in…
Great service in store and kept in touch close to delivery date. Called on morning of delivery to give me a drop of time.
December 5, 2023
Great in store service
Great in store service. Delivery on time. Very pleased with purchase
December 21, 2023
Brilliant service from start to finish
Brilliant service from start to finish, great purchase
December 16, 2023
Really helpful friendly staff and…
Really helpful friendly staff and mattress is great
December 14, 2023
The Lady that dealt with us was very…
The Lady that dealt with us was very Professional, did not push,explained everything, answered all our questions honestly.Delivery was prompt,Driver and Mate courteous and efficient..Excellent
December 10, 2023
Delivery
Make sure you give a delivery time that suits you as a customer at the time of purchase. Delivery was very efficient BUT too early in the morning.
December 9, 2023
Reply from Dreams - Leeds Crown Point
Good afternoon
Thank you for your review. I am sorry you were unhappy with your timeslot. We do advertise that delivery can be at any time between 7am-6pm, and provide a two hour time window the day before delivery.
If an early morning, or afternoon delivery is inconvenient, we do offer the option of selecting a guaranteed AM/ PM timeslot for a small extra fee.
Many thanks
Peter
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