My overall experience was brilliant. Matt, the store manager, took care of me whilst I was exploring my options in the store. He ensured that he took into account all my disabilities and made sure... See more
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See what reviewers are saying
Visited store today to look for a new mattress and was supported by Tallulah. Her attitude to want to support myself and my partner and find the right mattress for us with the budget we have w... See more
Excellent Customer Service! Jason listened to our requirements and our budget and was able to find us a fantastic matress and helped sweeten the deal with some nice add ons! Virtual measur... See more
Our visit to Dreams and making a choice of mattress & base was assisted very helpfully by the salesperson, Tallulah. She patiently provided information, guidance, coffee and support when asked. Happ... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Willowbrook Retail Park, LE11 5AD, Loughborough, United Kingdom
- 01509462555
4.6
Excellent
233 reviews
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the bed is as comfortable as the one we…
the bed is as comfortable as the one we tested in the showroom and the organisation and installation of the new bed and removal of the old bed all was done very professionally, on time and the operation went exactly as they promised it would. Very impressed.
April 12, 2023
Really nice bed.assistant *****
April 12, 2023
Wonderful Team
Sales team are not pushy in this store. Knowledgeable and friendly. Offered refreshments, toilets and kids corner to entertain the kids whilst shopping/placing an order.
April 1, 2023
Unprompted review
Good advice with our purchase
Good advice with our purchase. Professional and friendly. Good value too.
February 12, 2023
Good range of products and staff who…
Good range of products and staff who know about them.
January 24, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ordered a mattress from Dreams
Ordered a mattress from Dreams. Day before delivery I got my 2hr delivery slot.
Day of delivery they arrived 25 minutes early. I therefore wasn’t at home but I had a painter in so the delivery driver put the mattress on the dirty muddy (having building work done) hallway.
I had no courtesy call letting me know they were going to arrive early. When I phoned the number on the email, the driver just kept telling me it was all my fault that I wasn’t at the property. I asked him how I was supposed to take the mattress upstairs on my own - he said it wasn’t his problem. He was extremely rude and unhelpful.
Rang customer service team and they escalated it to me getting a call back from a supervisor. Three days later got that call. All he kept telling me was how legally Dreams had done their job because they had delivered it on the correct day therefore I had no grounds for a complaint.
Absolutely awful service from Dreams. All they had to do was have the courtesy to ring me and let me know they were running early. If they had done so I could have got home earlier to meet them or at least told them where to put the mattress. But just to be blamed for it all a) isn’t right and b) isn’t fair. Awful service and I certainly would not buy from them again.
March 17, 2023
Unprompted review
Reply from Dreams - Loughborough
Good morning
Thank you for your review. I am sorry for any inconvenience that this matter has caused.
Whilst I understand the frustration, our deliveries are an all day service. Timeslots are given in good faith, but there may always be the possibility we will be slightly earlier or later, so we do encourage people to be at the property as much as possible.
I do agree that a phone call should have been made, and I am sorry if this was not the case. I need some additional information to be able to locate your order and investigate further. I have requested this via Trustpilot, and I will be in contact with you shortly.
Many thanks
Peter
Excellent Customer Service!
Excellent Customer Service!
Jason listened to our requirements and our budget and was able to find us a fantastic matress and helped sweeten the deal with some nice add ons!
Virtual measuring system was such a silly bit of fun, but it set the mood and the Team's attitude and assistance was great.
Matress is exactlty what we needed, comfort, cooling and all within budget.
Delivery date was adhered to, arrived in good time, came wrapped well, existing matress taken away was in great condition.
Highly recommend Dreams based on our terrible experience with their close rivals.
February 25, 2023
DElivered within notified time
DElivered within notified time, representatives were informative and pleasant, minimal instalation time taking away all pagaging leaving no mess.
Thank you for your service.
March 1, 2023
The service from start to finish at…
The service from start to finish at Dream Beds in Loughborough was outstanding.
Nothing was too much trouble.
I'm thrilled with my new double bed.
March 7, 2023
Best Sleep Ever!
Got looked after in store and got a decent discount on an amazing mattress.
Everything ran smoothly in the delivery process.
Sleeping the best we’ve ever slept!
February 11, 2023
Really helpful staff
Really helpful staff. Let us try numerous beds without feeling rushed or pressurised.
January 8, 2023
Excellent website and happy with the bed
Excellent website and happy with the product, it seems to be robust and good quality. We went in store before purchasing to see the bed in person.
December 5, 2022
Knowledgeable staff
Knowledgeable staff, but not pushy. Realistic delivery dates, good selection of items. Good value
December 27, 2022
Unprompted review
Great service from start to end
Great service from start to end. The the staff in store were helpful without being pushy and were really knowledgeable regarding the mattresses. I really liked the sleep science technology and the peace of mind with the sleep guarantee. I was also able to buy my mattress but delay the delivery by around 5 months which was ideal as it meant I had the benefits of a sale price!
April 1, 2022
Unprompted review
Excellence. The bed we ordered was ready before our…
The bed we ordered was ready before our estimated delivery date, from the sales girl to delivery, we received exceptional service. Would highly recommend Dreams to try and test all beds/mattresses for all of their assistance. Quality product received.
November 5, 2022
Unprompted review
I was well attended
I was well attended to but if I have a gripe it is that even though the store had a special sale on for the weekend I wasn't offered anything even though I hinted a couple of times
October 29, 2022
Unprompted review
Great Staff
Staff very patient and did not put any pressure on me to purchase which allowed me to try the beds I wanted an then made a purchase.
October 3, 2022
Unprompted review
Fab and professional service!
September 22, 2022
Unprompted review
Another great purchase.
Fast, friendly and efficient sale. After buying bunk bed mattresses a few months ago I went back for a mattress for myself this time. Came away with the ideal one. Great service and products.
September 18, 2022
Unprompted review
Excellent customer care and service and…
Excellent customer care and service and knowledge of product.
September 9, 2022
Unprompted review
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