Welcomed as soon as we came in and looked after by Julia who was fantastic. She listened to our needs and we left feeling very happy with all our purchases. Thank you.
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My overall experience was brilliant. Matt, the store manager, took care of me whilst I was exploring my options in the store. He ensured that he took into account all my disabilities and made sure... See more
Visited store today to look for a new mattress and was supported by Tallulah. Her attitude to want to support myself and my partner and find the right mattress for us with the budget we have w... See more
Excellent Customer Service! Jason listened to our requirements and our budget and was able to find us a fantastic matress and helped sweeten the deal with some nice add ons! Virtual measur... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Willowbrook Retail Park, LE11 5AD, Loughborough, United Kingdom
- 01509462555
4.5
Excellent
232 reviews
Asks customers to review
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Overall a good experience both in store…
Overall a good experience both in store and the delivery guys were first class 👍
June 13, 2025
Exceptional from start to finish.
From start (purchase) to end (delivery) every step has been exceptional. Will be purchasing from Dreams again when we are due a new bed. Thank you
June 6, 2025
Excellent quality of the mattress and…
Excellent quality of the mattress and bed frame. The service was outstanding in the care for the customer.
May 4, 2025
Sleep well
Polite, helpful staff, knowledgeable about product. Gave all necessary information.
Delivery went according to plan.
Bed is very comfortable.
May 3, 2025
Such amazing welcoming staff in the…
Such amazing welcoming staff in the store and great product selection
April 22, 2025
Unprompted review
A special mention and Thank you to…
A special mention and Thank you to Tallulah for going above and beyond with her exceptional customer service today! We had a fantastic experience and would recommend her to everyone.
April 21, 2025
Unprompted review
Brilliant service
Brilliant service, we bought a T.V bed, didn't need the mattress but it didn't matter the service was still great. Delivery was on time and our bed was but together in no time.
April 18, 2025
Pleasant, polite and prompt.
Quality product, delivered on time as promised.Pleasant and polite
April 13, 2025
Bed purchase
Talulah at the loughborough branch was very good when we first went to enquire and all the way through to buying the bed
Very good service
March 29, 2025
Dreams outstanding service
The sales man was very helpful choosing the correct bed for us. He explained everything about the mattress, bedframe and when the bed was delivered.
The delivery men were took the mattress and bedframe up our stairs with no problems. They were brilliant.
March 22, 2025
A big thanks to all involved including those behind the scenes
Big thanks to Sammi in store who guided me around the potential appropriate beds for me. I made my choice, it was delivered by 2 super guys, and it is super super comfy. Sweet Dreams for me!
March 6, 2025
The young lady that served us in your…
The young lady that served us in your Loughborough store was fabulous. She was patient caring and understanding to our needs. Delivery men were first class. We are so happy with our purchase. Better nights sleep. Thank you. A store that has it right. Well done.
February 8, 2025
New mattresd
Excellent service brought last bed and mattress from dreams . We only needed new mattress this time very pleased with this one not as deep but comfortable
March 1, 2025
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Warranty Sham
Do not be taken in by any mention of warranty. A mattress that we purchased had 10 yrs warranty, only had it 6 yrs. The mattress as lost it's firmness and they will not honour the warranty. 3 visits from a technician 2 of those visits said the mattress was faulty. Absolute disgrace, and they suggest we can get another examination at our own costs. The mattress was over £1000
February 25, 2025
Unprompted review
Reply from Dreams - Loughborough
Good afternoon Sharon,
Thank you for taking the time to leave us your review.
I am truly sorry to hear that you are having issues with your mattress and the warranty.
I certainly want to look into this matter for you in more detail. In order to do so, I have requested your order details via Trustpilot and I hope to receive this information soon.
Many thanks,
Wayne
Overall experience
Ordering, delivery keeping in touch great, just found the cost of removing old mattress a little much.
February 22, 2025
Purchase
We had a great experience purchasing our new bed and now had a over a week.
Sleep has been superb and very comfortable.
Bed was delivered as promised and old one taken away.
Would highly recommend this store.
February 8, 2025
Very quick with the mattress
Very quick with the mattress
And keep us updated all the time
February 8, 2025
Amazing service in the store…
Amazing service in the store (Loughborough), delivery arranged with great communication. Highly recommended.
December 31, 2024
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