My overall experience was brilliant. Matt, the store manager, took care of me whilst I was exploring my options in the store. He ensured that he took into account all my disabilities and made sure... See more
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Visited store today to look for a new mattress and was supported by Tallulah. Her attitude to want to support myself and my partner and find the right mattress for us with the budget we have w... See more
Excellent Customer Service! Jason listened to our requirements and our budget and was able to find us a fantastic matress and helped sweeten the deal with some nice add ons! Virtual measur... See more
Our visit to Dreams and making a choice of mattress & base was assisted very helpfully by the salesperson, Tallulah. She patiently provided information, guidance, coffee and support when asked. Happ... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Willowbrook Retail Park, LE11 5AD, Loughborough, United Kingdom
- 01509462555
4.6
Excellent
233 reviews
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Excellent sales staff excellent…
Excellent sales staff excellent delivery team would highly recommend
January 13, 2024
Just want to give out a huge thankyou…
Just want to give out a huge thankyou to Samantha at your loughborough store today for all her help and advice, a great asset to your company 👍
January 13, 2024
Unprompted review
Very pleased with sales staff ie…
Very pleased with sales staff ie Samantha (sammy) at shop she was very helpful and the delivery guys were also pleasant and hepful
January 6, 2024
Great service with no issues
January 3, 2024
My husband and I were tested to see …matresses
My husband and I were tested to see which mattress would be best for us. Sammi showed us a number of them for us to test. She explained about each one and we discussing the pros and cons. We were not rushed at all and eventually chose a Sealy PosturelLux Wilton K Mattress, 2 Tempur pillows and mattress cover,
Stella Allwood
November 20, 2023
Verona 3 seater sofa bed
Good product and very easy to assemble plus delivered on time. However arrived in very large boxes which would not fit up the stairs, deliverers were unable to remove from boxes and put the sofa bed upstairs.
December 8, 2023
I have already completed and submitted…
I have already completed and submitted a review.
December 2, 2023
Wonderful service …
Excellent service from shop to delivery,phone call to tell us time be delivered.
November 26, 2023
Informative assistants
Informative assistants without aggressive sales. Simply give you the details required and give you space and time to deliberate privately.
November 21, 2023
Unprompted review
Silentnight Ruddington mattress
Staff very informative and efficient when purchasing mattress but gave you time to think and decide and delivery was good kept us informed and arrived on time and even put shoe covers on the enter the house overall very impressed with mattress too very comfortable and not slept so well for a long time
November 10, 2023
Great shopping experience
Very professional, friendly, helpful staff. We’ve found everything we were looking for thanks to them. The bed and mattress we bought are truly a dream to sleep in. Highly recommend this store.
November 2, 2023
good service very helpfull
October 27, 2023
The mattress is super
The mattress is super, just what we wanted. However, our score would have been 5 stars but for the mattress protector. We have been given a mattress protector which is water proof. It's not comfortable, noisy and not what we needed and will now have to purchase another one that suits us. Thankyou.
October 6, 2023
Dreams have been fantastic from walking…
Dreams have been fantastic from walking in the shop in loughborough to the bed being delivered.
October 6, 2023
Dreams gave us an A1 service throughout…
Dreams gave us an A1 service throughout the whole experience of buying our new bed. We couldn’t fault them on anything which is highly exceptional these days. We’ll done Dreams !
October 6, 2023
Quality Quality Quality
Went to visit the Loughborough branch were they were very helpful and supportive in showing me various beds and mattresses of different compounds materials and prices, after i decided what I required the sales man discussed home delivery plus the bed being built . So I arranged a bed to be delivered and built on my required date. Prior to the delivery I was kept up to date via texts and emails about when the bed was in stock and available. The delivery guys were very considerate of my property and set about installing my bed. Overall I would definitely recommend and use dream again.
Matthew barker
October 3, 2023
Unprompted review
When I want to shop sales assistant was…
When I want to shop sales assistant was very helpful he knew a lot about the beds I purchased a Hyde and sleep mattress only slept on it for a few days at the moment but it seems pretty good
September 8, 2023
Very good service from start to finish
September 7, 2023
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