Dreams - Luton Reviews 338

Excellent service from start to finish. Sufiya was incredible and really helped me decide which bed to go for. The customer service was outstanding, and I received a very warm welcome as soon as I arrived. I’m extremely pleased with my experience and will definitely be coming back again. Highly recommended!

Naveen at Dreams Luton was extremely helpful and professional. He went the extra mile for me and explained everything in detail. He is an asset to the Dreams company. The service was excellent and I thank him.

Staff were very informative and helpful.We got a good discount during the sales,
Bed is comfortable and feels steady.
Arrived as promised and they assembled it for us. Was well worth it.

Excellent 👌

Have made a purchase from dreams on a mattress I cannot rate them highly enough it was a very clean bright lighted store so you can see what you was buying the sleep match machine matched and scan your body and gave results of which mattress would be suitable for you the staff went above board tea and coffee whilst you was browsing you was left with pillows to lie on the beds to make sure that they were what you wanted it was not rushed I felt totally at ease.
The process of buying a bed was made more understanding with the help of the staff this is the Luton branch I have experienced such professionalism in a company like this if I could give 100% I would this is my experience and this review is reflecting my experience of my purchase of a new double mattress. Delivery was no problem yes you have to charge like you do most of the time it was reasonable and they will drop the mattress off and take it to your bedroom not just leave it in the hallway and expect you to put it on your bed

Kam provided exceptional service while helping us select the perfect mattress and bed. As someone with ongoing spinal issues, I truly appreciated his knowledge, empathy, and the care he took to ensure we made the right choice. Friendly and professional, made sure we were comfortable throughout our visit.

The mattresses are great, very comfortable. And the Sleep Match machine to assess what kind of mattress you need was very helpful
The staff at Luton were very helpful, friendly and professional...the lady who advise us in particular.

Great service from staff received a lot of help from Ayatollah who helped us find the right bed and mattress

Custimer service was excellent in store . And delivery was made easy on the day .

Very good experience

Arrived on time as I live on my own two men helped me with taking my old mattress away.The mattress is so comfortable I don’t want to get out .

On arrival I was met by a very friendly sales assistant by the name of Kam, He was Very helpful. Loved the body scan for the mattress I was thinking of. With my chosen mattress follow up dealt with quickly.
My mattress delivered by very
friendly guys .
I love my mattress and have very goodnights sleep ever since.

I strongly advise avoiding the Luton branch of Dreams and opting for their online service instead. I called on Saturday, March 21st, at 12:54 PM to check stock and click-and-collect options, and was met with an incredibly rude and patronising attitude from the staff member who answered.

Customer service should be helpful, not condescending. This interaction was so unpleasant that I no longer feel comfortable shopping at this specific location. Save yourself the stress and just order through the website or visit a different branch.

True to product description.

Nice & confer table bed in the market. It looks very nice.

Great service in store and delivery. Best night sleep for years

The process was made alot easier for us after being put on the machine that selects the right mattress choices for you, wasn't pressured into buying something we couldn't afford . Would recommend. Nice friendly staff .

Very helfull deleivery was spot on would recemend