We had been looking for a good mattress pillows and headboard for over a year but always overwhelmed by sales staff and choice with lack of real guidance in big stores. Dreams in Maidstone staf... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The customer service was awful and they really explained the different types of mattresses that they had. Was asked to go on a sleep match to check the best mattress that suits my needs
I visited Dreams in Maidstone with a view to buying a new bed. The salesman was very helpful and knowledgeable. I purchased the items I wanted and was pleased with the finance option and speedy deliv... See more
From start to finish the service we received from your Maidstone branch has been excellent. When the beds were delivered the two men who put the beds together were very polite and left no mess and we... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 5 London Road Retail Park, ME16 0DT, Maidstone, United Kingdom
- 01622952920
4.9
Excellent
249 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff very friendly and helpful
Staff very friendly and helpful, explained everything
I needed to know about the mattress. Would highly recommend them.
September 10, 2026
The sales lady was very helpful and…
The sales lady was very helpful and gave me a lot of information
September 10, 2026
Professional and friendly Service !! We had been looking for a good mattress…
We had been looking for a good mattress pillows and headboard for over a year but always overwhelmed by sales staff and choice with lack of real guidance in big stores.
Dreams in Maidstone staff especially Natalie who dealt with us predominantly was approachable, knowledgeable and above all listened to us and ‘heard us’
We were given time a thorough insight into different makes and materials and the best option for us based on their ‘sleep mapping machine’
Very impressed with the whole team and will recommend to friends and family!
We rarely ever leave reviews either!
Thank you !!!!
September 6, 2026
The customer service was awful and they…
The customer service was awful and they really explained the different types of mattresses that they had. Was asked to go on a sleep match to check the best mattress that suits my needs
September 3, 2026
Joanna was extremely helpful
Joanna was extremely helpful, knowledgeable and friendly throughout.
September 3, 2026
Richard greeted us as we came in and we…
Richard greeted us as we came in and we found him very polite and patient all the way through. Had a choice test on a special bed and he gave us all available choices and how we could mix and match. He offered us a drink too as I was very thirsty. Thanks to Richard. We were very impressed.
September 1, 2026
From start to finish perfect
From start to finish, it was a really enjoyable experience. The showroom staff were friendly and proffesional. I was kept up to date throughout and on the delivery date, the matress arrived ,it was installed, all expertly with no fuss. Just Perfection.
June 7, 2026
Can’t fault them
Needed new mattress only so popped into local store, London road, Maidstone, member of staff introduced themselves, asked about our requirements and at our request directed us to what we required and left us to browse by ourselves no pressure to buy, once we had picked a mattress returned to staff member to ask a few questions, offered us a drink, all questions answered, item available in store to take away so assisted with getting it to and putting into car. Paid and left, Very straight forward. No pressure anywhere
June 4, 2026
Unprompted review
Great shop for beds.
Very friendly and helpful staff. Beds are good quality and comfortable. Notified and Delivered early on day expected. Delivery men very friendly, courteous and careful. Very pleased I went to Dreams, would highly recommend this Company.
May 23, 2026
Brilliant service
Brilliant service from the visit to the store to the installation. First class service and the bed looks fantastic
May 22, 2026
The staff were very helpful and friendly…
The staff were very helpful and we were able to look at various headboard freely.
The staff member dealing with us was friendly and helpful. It was a good experience.
May 1, 2026
Great mattress even better customer service
Great mattress , great delivery and great customer service when we ordered it in store. Thank you
May 16, 2026
Exceptional service from start to…
Exceptional service from start to finish , could not fault a thing . From the service recieved in the show room to the delivery experience , fantastic .
May 10, 2026
Great team that made us feel at ease…
Great team that made us feel at ease when choosing our beds.
We were offered refreshments and a go on the mattress that tells us the exact comfort to order,
This was very helpful.
The delivery was so easy , and the men explained all
That we needed to know. Thanks th everyone.
May 3, 2026
Excellent service from Dreams Maidstone
Excellent service from the young man in Dreams Maidstone. Very knowledgable and helped me choose a great mattress without pressure. Delivery was arranged, communication was excellent and the mattress arrived on time and in excellent condition. The delivery team were polite and respectful. Mattress has proved to be excellent too. Great service and great product. Thank you.
April 24, 2026
Wanted a soft mattress
Wanted a soft mattress, and after going to many places that sold mattresses and eventually decided to go to Dreams.
We bought our bedstead from Dreams back in 2000 and it is still going strong.
After trying out many mattresses we found one that suited our needs.
Very happy with it, and would recommend Dreams.
April 18, 2026
Very helpful salesman listened
Very helpful salesman listened, understood help us to find what we were looking for. Very pleased with the bed and delivery.
April 4, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.