The shopping experience in Dreams was very pleasant. Patrick who served us was very helpful and friendly but not pushy. With his assistance we found the right bed and mattress and looking forward to d... See more
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We had a wonderful experience at Dreams Manchester. The lady who helped us was absolutely lovely, kind and very friendly . We really appreciate her excellent customer service and would definitely reco... See more
From start to finish Zak at the White City, Manchester store made our experience exceptional. He wasn't pushy or talked the typical sales pitch. He explained everything in detail from our "Sleepmatch"... See more
Staff helpful from the get go, offering great advice on the different types of construction or coils. Our final choice has turned out to be a good fit. The delivery men were polite and quick, in and o... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 8 White City Retail Park, M16 0RP, Manchester, United Kingdom
- 02045401006
4.9
Excellent
293 reviews
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Quality goods and friendly informed…
Quality goods and friendly informed staff made the purchase easy.
January 12, 2024
Very helpful staff in the store
Very helpful staff in the store, quick delivery and efficient delivery men. Thoroughly recommend
January 12, 2024
Great service and mattress
From being in store to the two lads that delivered. It was a smooth and simple process and I found the perfect mattress for myself
January 12, 2024
Really good quality of products
Really good quality of products, very friendly and helpful staff
January 7, 2024
Unprompted review
Great team in the shop
Great team in the shop. No pressure, Gave good advice, put up with our indecisiveness and were just great
December 17, 2023
Great Customer Service
First and foremost, the customer service at Dreams is exemplary. From the moment I walked into the store, the staff demonstrated a genuine commitment to understanding my needs and preferences. They took the time to listen attentively, ask pertinent questions, and provide valuable insights, ensuring that I made an informed decision tailored to my specific requirements. The level of personalized attention and expertise exhibited by the staff significantly enhanced my overall shopping experience.
December 27, 2023
Unprompted review
Very professional and friendly staff
Very professional and friendly staff, extremely knowledgeable about the products. Helpful and give lots of advice without any pressure on the customer to buy.
December 16, 2023
The delivery date on time and the…
The delivery date on time and the assembly team are efficient and good.
December 15, 2023
Sales Person KAM was excellent
Sales Person KAM was excellent in the shop (Whitecity branch) and was very knowledgeable about all of the products available.
The bed is very comfortable and suitable for both me and my wife
October 3, 2023
Very helpful staff
Very helpful staff. Good product range. Good advice received.
October 14, 2023
Unprompted review
Knowledgeable staff and great service.
September 28, 2023
Unprompted review
Professional service
On time delivery and professional service in protecting our mattress
September 25, 2023
Great bed & service
September 23, 2023
Real value for money
Real value for money. No regrets. Very good choice of bed for me ever. I love my purchase and thus will always recommend it to all my family and friends. Thank you Dreams.
September 23, 2023
Brought a new Mattress very comfy &…
Brought a new Mattress very comfy & having a great nights sleep
September 22, 2023
Information without pressure!!
We made a preliminary visit to check mattress & bed options and the information we were given was so helpful that we returned today to place an order.
September 3, 2023
Unprompted review
Excellent service in the store and then…
Excellent service in the store and then excellent service by the delivery team.
August 27, 2023
Great service
Really happy with our recent visit. Faz at the White City retail park store in Manchester helped us find the right mattress for us. This was my first time purchasing any mattress in store, my last mattress purchase was purely online (not from dreams), and it has been the cause of many uncomfortable nights sleep.
Because of this I was hesitant in committing to another purchase but Faz reassured us of Dreams 100 night guarantee (something a near by competitor did not offer). This was the main reason for us feeling comfortable jumping into such a big purchase. Our mattress should arrive later this week and I am excited to finally get a good night sleep!
Thank you Faz for all your help, really appreciated all your advice.
August 27, 2023
Unprompted review
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