Visited the Mansfield store and really didn’t know where to start looking. Was guided through the whole process by Jo who was brilliant at explaining everything to us. We had the experience to deter... See more
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Ordered online, chose the delivery date convenient to me. The delivery driver rang an hour or so before to confirm delivery. Easy to assemble bed base. Two under bed drawers are not as deep as my... See more
My needs was listened to with my condition and the bed has helped give me better comfortable sleep
The showroom experience was great, until the server got confused on the colour choice and when we queried it she made out it was our fault. Delivery service was very efficient but they damaged a new... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 11a Portland Retail Park, NG18 1HA, Mansfield, United Kingdom
- 01623203315
4.7
Excellent
191 reviews
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The overall experience from buying a…
The overall experience from buying a bed to it being delivered was 10/10 really helpful staff member at the Mansfield dreams store the professionalism, confidence, Quality of the staff and product best to non. Only issues I had with my order was small but… I broken foot on the bed and a broken bracket.
July 28, 2021
Unprompted review
Reply from Dreams - Mansfield
Hi Craig,
Thank you for taking the time to leave a 5 star review of our Dreams Mansfield store.
We're delighted to hear that you had such a positive experience with us.
We hope you enjoy your new products!
Best wishes,
Charlie
The BEST experience regarding the…
The BEST experience regarding the quality I purchased (Tempur Cloud, 30cm, super-king) from Dreams (their price was the best too!) and their INCREDIBLE delivery service. Absolutely everything you would hope for. On time, excellent communication before/on the day, efficient transfer of the mattress to my landing, mattress in pristine condition, lovely THICK protective bag keeping my mattress clean. Thank you!
June 24, 2021
Unprompted review
Reply from Dreams - Mansfield
Good morning,
Thank you for submitting your 5 star review, it's most appreciated!
We aim to provide a professional and pleasurable experience for our customers and we're thankful to learn this has been achieved.
Please rest assured we will pass on your lovely comments to the management team, thank you for your review and we hope to welcome you back to the store soon.
Kind regards,
Charlie from The Customer Services Team
Dreams
Dreams
Excellent in every way. Service, friendliness knowledge helpfulness, delivery times and cleanliness all excellent 👍😁
June 21, 2021
Unprompted review
Excellent customer service
Excellent customer service, friendly and helpful.
Very happy with the products
May 25, 2021
Unprompted review
Reply from Dreams - Mansfield
Good afternoon Paul, thanks for sharing your feedback with us, we are thrilled to hear that are happy with our products and customer service and we hope to welcome you back soon. Kind regards, Charlie from The Customer Services Team
Really helpful staff at the branch in…
Really helpful staff at the branch in Mansfield, especially Chris
May 14, 2021
Unprompted review
Lovely visit to the Mansfield store
Lovely visit to the Mansfield store, very helpful, patient and very knowledgable. Loved the sleep motion experience great for people who’s partners are unable to attend aswell as you can match their needs.
May 7, 2021
Unprompted review
Excellent service by Darryl from the…
Excellent service by Darryl from the Mansfield store,very helpful but not pushy,hate pushy sales people ..answered all my questions and explained everything .
May 2, 2021
Unprompted review
I went to mansfield dreams store very…
I went to mansfield dreams store very friendly , helpful , kind , careful , covid free , used sheet , when my delivery came very nice people told everything we needed to knows brought my bed in , told us which box what was very helpful and kind would shop again
November 22, 2020
Unprompted review
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