Dreams - Newbury Reviews 

173
TrustScore 5 out of 5

4.9

Unit 1A, Newbury Retail Park, Pinchington Lane, RG14 7HU Newbury, GB


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Rated 5 out of 5 stars

We were so pleased with the time that Bethany took with us in the Newbury store to make sure we were making the right choice of bed and mattress. The delivery team were first class in keeping us infor... See more

Rated 5 out of 5 stars

Lovely experience in Newbury store - we knew what we wanted but weren’t aware there were lots of other options available. Retail staff were so very patient and attentive with us, even when we changed... See more

Rated 5 out of 5 stars

From purchase to receipt it couldn’t have been better. The experience in the store of choosing the correct mattress was definitely correct as we’ve never slept better. It was delivered exactly as plan... See more

Rated 5 out of 5 stars

Simply put, quick, convenient, painless, and good value for money. Bought a bed from Bensons for Beds, was a really bad experience (still haven't received the bed I ordered and paid for almost 3 month... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 1A, Newbury Retail Park, Pinchington Lane, RG14 7HU, Newbury, United Kingdom

  • 01635 945279

4.9

Excellent

TrustScore 5 out of 5

173 reviews

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4.9

All reviews

(173)

14,757 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Visited Dreams in Newbury

Visited Dreams in Newbury. The gentleman who attended to us was very nice and professional. We were offered drinks (we needed that after a long day of furniture shopping). He help us look at discounts and payment options that suited our budget. I am happy to say we got a lovely bedset that was within our budget and since then… Nightmares have turned into dreams, thanks to Dreams.

October 25, 2024
Rated 5 out of 5 stars

Great Service

Great Service

Loving our new bed and found the service from the manager in Newbury store excellent.

September 8, 2024
Rated 5 out of 5 stars

A treat, just for me!!

Mark and his mate, did a brilliant job. Wore overshoes and quickly and efficiently removed old bed and mattress. Equal quickly installed new bed and mattress. Couldnt be more happy! Thank you Dreams

September 28, 2024
Rated 5 out of 5 stars

Had a warm welcome when we entered the…

Had a warm welcome when we entered the store. The member of staff was very helpful and highlighted mattresses to try and then left us to wander round and try the beds and make our choice. Mattress was delivered quickly and the old one taken away. Have found the mattress very comfortable so happy with our purchase.

August 30, 2024
Rated 5 out of 5 stars

Quality mattress, fast delivery

Easy to order and choose a new Dreams mattress for our spare bed. Ordered Wednesday, delivered following Monday. Great communication and on time delivery. Can't fault it. Dreams did exactly what they promised to do, can't ask for more than that

August 5, 2024
Rated 5 out of 5 stars

Excellent Service

From walking into the shop to taking delivery of my new mattress, I couldn't praise the staff highly enough. Bethany and Kevin at the store were exceptionally helpful. The delivery was on time and the team were simply great. The mattress is very comfortable, although I am still getting used to it. Thank you Dreams for your great customer service.

August 10, 2024
Rated 5 out of 5 stars

We received the best service possible

We received the best service possible .
Dreams had communicated with us since our purchase. Excellent experience in the Newbury showroom The delivery was within the time stated. Nothing could be done to improve our experience in dealing with Dreams

July 10, 2024
Rated 5 out of 5 stars

Great overall

From sales to delivery, the experience was great. The Tempur mattress we got is really comfortable, good value for money.
Great sales experience and great purchase.

July 12, 2024
Rated 5 out of 5 stars

Great service

Great service. I had already picked out a mattress on line but I wanted to ensure the feel was what I wanted. Went to the store and tried a few, the assistant was very knowledgeable and helpful and I did purchase a mattress.

The purchase process was quick and efficient. Great delivery slot that suited me.

When the delivery team came in the slot they had given me they were very respectful of my house and removed the old mattress and installed the new one quickly

July 5, 2024
Rated 5 out of 5 stars

Quick, convenient, painless, good value.

Simply put, quick, convenient, painless, and good value for money. Bought a bed from Bensons for Beds, was a really bad experience (still haven't received the bed I ordered and paid for almost 3 months ago, that was 'in-stock'). Went online to buy a spare bed from Dreams to use in the interim before it gets moved to a guest room, and was awesome to receive just a couple business days later, and delivered with the utmost care.

June 29, 2024

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