We had such a lovely guy called Cameron help us during our visit. He was really helpful without being imposing, helped us with the sleep match and even gave us a drink while we wandered around, as we... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had a look around at all the different types of beds saw the one we really liked ,meet a very nice lady who helped us with our choice she was very patient
Brilliant service from Sam & Dave,they were very polite and assembled our bed very efficiently. They protected our carpet by wearing shoe covers. The guys arrived on time and when leaving they tid... See more
What a wonderful company to do business with. A wonderful women called Ema in the Nottingham store helped us pick a great mattress. No pressure just sheer professionalism. Delivered promptly. There wa... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 10 Castle Meadow Retail Park, NG7 1GX, Nottingham, United Kingdom
- 01156784044
4.9
Excellent
293 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Arrived in the time slot stated
Arrived in the time slot stated. Helpful and pleasant men who delivered the bed.
October 9, 2024
Thank you Cameron !
Thank you Cameron ! A great first experience at dreams . We were greeted warmly with the offer of a drink and then whisked off to the sleep match bed and pillows . Found our perfect mattress in minutes with a bit of fun along the way , hopefully back soon to order the rest of the family’s new mattresses
September 29, 2024
A Dream to shop at Dreams…
From the moment we entered the Dreams store at Nottingham Castle Marina we were greeted and treated to a very thorough and interesting buying experience for a mattress. We were looked after by a gentleman called 'Denier' who was a delight to deal with and so knowledgeable and very tentative. Thank you Dreams.
August 18, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Therapur Mattress Very expensive mattress which is…
Decided to invest in what was advertised as a quality mattress with a cooling system
Very expensive mattress which is supposed to keep you cool. We found it was ineffective in keeping us cool. Mattress easily goes out of shape
For the cost very disappointing.
October 8, 2024
Unprompted review
Reply from Dreams - Nottingham Castle Marina
Good morning,
Thank you for taking the time to leave us your review.
I am sorry to hear that your not finding the mattress to offer the cool feeling and that the mattress is loosing its shape.
In order to look into both matters for you, I have requested your order details via Trustpilot and I hope to receive this information soon.
Many thanks,
Kishan
Really comfy mattress with great…
Really comfy mattress with great customer service. Especially delivery.
September 29, 2024
wrong address!!!
Item, with no details on the packaging, delivered to the wrong address. I had to ring the delivery driver to get him to bring it to our address. No information on the packaging saying that it was for us. Not impressed. The driver rang me, said he had been knocking on the door for 5 minutes, with no answer. Said he would leave the headboard by the wheelie bin. Wrong house, that is why no one answered!!! - following contact with the store today, Tuesday 1st October, this has now been sorted out and I am happy with the solution offered.
September 29, 2024
Reply from Dreams - Nottingham Castle Marina
Good afternoon Sam,
Thank you so much for taking the time to leave us your feedback.
I am very sorry to hear of the service issues you encountered during your delivery.
I did try to call you so we could discuss this in more detail but as I was unable to reach you, I have sent you an email and I do hope to hear from you soon.
Many thanks,
Kishan
Excellent service from sale room staff…
Excellent service from sale room staff and delivery company
September 27, 2024
They were very friendly and answer all…
They were very friendly and answer all me questions. They even gave a demonstration of how the bed worked with the remote control. I was very happy with the service.
August 28, 2024
Excellent professional service!
Right from the moment I walked into the Dreams shop I was helped but not hassled! Great delivery guys too!
I would highly recommend Dreams!!
September 6, 2024
Highly recommend Dreams
Staff in showroom were knowledgeable about mattresses. Ordering was swift. The only issue was the store prices did not match online prices. But the manager sorted this out with staff. Delivery was efficient and staff were polite. Taken to my room of choice and instructions given about airing the mattress. I always buy from Dreams and would recommend.
September 1, 2024
Very good service from the shop and…
Very good service from the shop and when it was delivered as well
August 17, 2024
Very compitant staff in store.Delivery…
Very compitant staff in store.Delivery and payment options explained at every stage.Hassle free purchase.
August 10, 2024
I am absolutely satisfied with the…
I am absolutely satisfied with the quality of work of Dreams. Good job by consultants. Fast delivery. Delivery at the specified time. The quality of the products is very good.
July 23, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.