Dreams - Nuneaton Reviews 148

Very friendly and helpful fast delivery service

The mattress was delivered on the right day and on time. The delivery man was polite and friendly.
The staff in then shop were also d friendly and polite and would use them again.

The delivery and set up was excellent. Picking the bed was made easy with the help of the shop assistant.
The bed is an excellent product and we have slept easy since we have had it

Couldn't of asked for better service. The young salesperson (Jess) was very pleasant and knowledgeable, it was a really enjoyable experience dealing with her. Nothing was too much trouble. Delivery men were very nice, polite and on time. Overall excellent service and we're very pleased with our purchase

Our matress needed replacing. We were warmly welcomed into the showroom and our requirements discussed. The matress tester identified the best type after which we were shown a range of suitable matresses with varying prices. We were given private time to discuss each matress. Having decided on a matress an order was placed whilst drinking a nice cup of tea. A delivery date was arranged which went very smoothly.

We stayed at our daughter's house for a weekend on several occasions and loved the sleep we had. So we knew what mattress we wanted. Went in store and was looked after by the young man that served us. The cost a main factor, but you get what you pay for. Couple of positive points there was a discount on at the time plus he added a bit more to bring it down plus the fact you can get X months interest free payment is a major positive subject to credit scoring. Delivery following week and they were very polite and dropped off where was requested. Several weeks on and sleeping like a log, not slept so well for years.

A warm greeting and top class customer service throughout our visit.
Not rushed and all choices of mattresses well explained.

It was a good experience in the shop. However, my new mattress is uncomfortable. It will cost £95 if I want to exchange it. Also, a week after I bought it, the price of the mattress was dropped by £400.
EDIT: Had a great telephone conversation with Dreams today. They have refunded the £400 which was only fair as the price had dropped by the time the mattress was delivered. After speaking with friends, I have decided to give myself plenty of time to get used to this mattress. Therefore this has been a good customer experience, and I have changed the number of stars accordingly.

Easy from start to delivery.
Every one was so pleasant

They were really helpful and polite

Knowledgeable friendly polite sales person
Delivery provided as requested
Delivery people EXCELLENT!! Polite, friendly, quick NO DAMAGE

Delivery was very easy and on time.
Mattress is great. Not convinced on the pillows. Seem too soft. We were not given another choice in the store other than soft.
Update - great customer service! 2 medium pillows have been sent for us to try. I didn’t expect that. Thank you

great service good communication and above all great service from delivery men Mark and Miguel thank you all

Although the purchase of my bed did not work out because it was faulty the company handled it with care and efficiency and I received a full refund.

Great mattress!! Been sleeping well with hardly any back problems. The purchase experience was smooth, well explained and straightforward. Loved the fact that I was assisted with my decision making, using some high tech equipment to analyze my sleep position etc. Brilliant!!

Great service, and reliable delivery. Assembled quickly and professionally.
We are very pleased with our new bed.

The lady who helped.me in the shop was very helpful and made me feel like I was making the right choice for a mattress.

Professional, efficient service by everyone from showroom to our bedroom, just excellent!

Excellent service