Dreams - Oxford Reviews 

187
TrustScore 4.5 out of 5

4.7

Unit 1 Seacourt tower retail park, OX2 0JJ Oxford, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Excellent service given by the team especially the Assistant Manager ...he was brilliant answered all our questions which gave us confidence to place the order ...Excellent work

Rated 5 out of 5 stars

The man listened to what I was looking for. And my price range and didn't push me or make me feel uncomfortable. Was very relaxed and knew what I needed. Very helpful with dates for delivery.

Rated 5 out of 5 stars

Visited the oxford branch after being let down by a fellow bed store in the local area. We were greeted by Jeff and Michael who were lovely and informative from start to finish. They showed us everyt... See more

Rated 5 out of 5 stars

St Clair, the friendly, fun-loving customer sales person at the Oxford branch really made us want to return to the original store we'd seen what would be our chosen mattress. He was welcoming but didn... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 1 Seacourt tower retail park, OX2 0JJ, Oxford, United Kingdom

  • 01865502648

4.7

Excellent

TrustScore 4.5 out of 5

187 reviews

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4.7

All reviews

(187)

14,757 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I went to Dreams after having a really…

I went to Dreams after having a really awful experience with John Lewis. When I arrived, I was greeted by the store manager who was incredibly helpful, friendly and knowledgeable.
They suggested I use the sleep machine to work out what sort of tension mattress I needed. They showed me the different beds and answered all my questions. I was even offered a cup of tea! I was also left alone to make a decision, which I really appreciated.
I spent time trying out various beds and in the end decided on one which included the 40-day sleep guarantee as well as the 8 years cover.

March 1, 2023
Unprompted review
Rated 5 out of 5 stars

Visited the oxford branch after being…

Visited the oxford branch after being let down by a fellow bed store in the local area. We were greeted by Jeff and Michael who were lovely and informative from start to finish. They showed us everything and got us to lie on a sleep analysis machine- new experience! and ended up buying a mattress the machine recommended along with a new frame!
Many thanks to Jeff and Michael who we cannot recommend enough.

February 21, 2023
Unprompted review
Rated 5 out of 5 stars

Good experience overall

The staff in store were very helpful and were talked us through different options on beds suited to our sleep styles.
The delivery was on time and done well too

February 10, 2023
Rated 5 out of 5 stars

Buying beds can be boring. BUT!

Buying beds can be boring. But having visited and purchased a bed from a Dreams bed store it was not the case.
The experience was made excellent by the helpful staff and range of beds available. If you are looking at purchasing a bed. I would put Dreams at the top of any list to visit.

January 29, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant experience from start to…

Brilliant experience from start to finish with buying our bed from Dreams.
We were served by a fantastic guy called Joshua at Dreams Oxford. He was great and made the whole experience super easy. He was very knowledgeable and couldn’t have done more for us. He was very courteous and reassuring about what bed to buy, but without being pushy or overbearing. Huge thanks to Joshua for helping us with our decision and getting us a good deal.
The bed has now been delivered and it is perfect. Great quality and looks fab in the room. Really pleased with it.
We also selected the assembly service and the two guys who built my bed were amazing! Very lovely and polite, careful not to knock any of the newly painted walls and they took their shoes off before coming in the house. Most importantly they were super speedy at assembling the bed.
In less than an hour they had carried the boxes up to the 3rd floor of my building, built the bed and taken away all rubbish with them. Brilliant service.
I couldn’t recommend Dreams and the whole experience of buying bed from them more highly. Thanks

December 11, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant …

When we walked into the store we were greeted with a warm welcome and smile,the advisers were very knowledgable and answered all our questions related to the product we wanted…A great experience from start to finish,totally recommend Dreams…

November 26, 2022
Unprompted review

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