Paul at Coypool store was brilliant. Amazing Knowledge of the products and answering any questions we had. Would have given 5 stars but when we purchased our bed we did not have any option for a deliv... See more
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Bought a new mattress from dreams after trying all the stores that are in the same vicinity. We went back to dreams and bought the one we liked from dreams. Callum spent alot of time talking us throug... See more
Greeted with the offer of tea or coffee,l by one of her colleagues, very welcome after battling the traffic, Jane, with whom I had spoken the previous day, showed me the bed bases I'd identified as p... See more
Extremely helpful from start to finish, Scott met us promptly, got us set up with the "Dream Machine", took us over numerous options, we left to do our own research before returning to close the d... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 Coypool Retail Park, PL7 4FB, Plymouth, United Kingdom
- 01752874174
4.9
Excellent
362 reviews
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Hope the bed is as good as Dreams customer service!
Callum showed us around the Plympton showroom and Paula took our order by phone the next day as Callum was off. She remembered us even though she didn't serve us which was nice. She was really patient when some international details needed repeating. Similarly, Callum didn't rush us at all even though we were the last customers of the day. We have not yet had delivery of the bed - but they were very flexible about leaving a date open for us to schedule once we had fixed our availability. Hope the bed itself is as good as Dreams customer service!
December 30, 2025
Unprompted review
Great experience at Dreams!
What an amazing find at Dreams! We really found our dream bed. My husband wanted a TV Bed, I wanted an Adjustable Bed…. one trip to Dreams and we found what we were looking for, one bed with everything we both wanted - amazing! The help which Paula, the sales person, gave us was so valuable, she was so helpful and friendly, nothing was too much trouble. Thank you so much😊
November 4, 2025
I haven ordered a lot of things from…
I haven ordered a lot of things from retail suppliers, and I can tell you that dreams has been the best!! From the service of selling me my bed to the delivery guys. Everything was amazing can not recommend enough
December 14, 2025
From start to finish excellent service…
From start to finish excellent service - the “patience of a saint from Paula
- the sales assistant”- and so knowledgable. We went in several times to discuss with her before buying - nothing too much trouble! The beds arrived a week before planned delivery and the two men who delivered and constructed bed frames were brilliant - if I remember correctly “A and A”- definitely the A Team! So respectful of our home and again did a brilliant job! Our new king size Dreams mattress is sooo comfy - perfect! Thank you Dreams!
December 12, 2025
Very helpful staff in the Plymouth store
December 1, 2025
Unprompted review
I have had great service from dreams…
I have had great service from dreams store on Plymouth for a new bed.
Paul in store was great not pushy but listen to my needs for the bed and especially the mattress. We have never such a great night sleep in years. We cannot thank you enough.
The delivery guys Jason, Arron, Martin and Axel were all so efficient and respectful. They put covering booties on before coming in and carried the parcel in carefully.
I could not have been better service from the team in Plymouth
Thank you once again
November 28, 2025
Unprompted review
The staff were great
The staff were great, very friendly and I got what I needed, the sleep match machine is a good thing as it tells you what you need, and then you can choose one of the mattresses from a choice of 4 that it marri's up from the machine. I would defiantly use the sleep match machine if you go in there.
November 27, 2025
Unprompted review
The product is great and the delivery…
The product is great and the delivery guys were amazing. Really appreciated their help and professionalism.
November 14, 2025
Great service in the shop from the sale…
Great service in the shop from the sale to delivery. Delivery clean helpful and tidy.
January 26, 2025
A really good mattress really impressed.
November 9, 2025
Worth the money
Nice experiance in store clear explinations. Good delivery build and removal of old .bed is ro diw for alwep like a drag0n
November 8, 2025
Very pleased with the mattress and…
Very pleased with the mattress and ottoman base, very good value for the money.
October 31, 2025
Friendly and welcoming
Friendly and welcoming, fair price and came out with exactly I was looking for when I came into the store
October 15, 2025
Unprompted review
Staff were so helpful and managed to…
Staff were so helpful and managed to sort me out with everything I needed. Delivery was very fast and my overall experience was excellent
October 26, 2025
Great experience using the analytics…
Great experience using the analytics bed and then finding a suitable mattress, with a knowledgeable sales assistant. Fast delivery time - looking forward to receiving it and good nights sleep.
October 24, 2025
Unprompted review
Fantastic customer service in store
Fantastic customer service in store. The young lady was very helpful and friendly. She took the time to help us find the right mattress to suit
Plenty of choice with a range of styles and price ranges too. We managed to find a great mattress with a good discount off too.
October 24, 2025
Very happy with the comfort of the…
Very happy with the comfort of the mattress I purchased from Dreams and it was exactly the same as the one I tried out in the shop.
Delivery went to plan. Two very polite and courteous English lads turned up at the allotted time. I would buy from Dreams again.
October 17, 2025
From the moment we walked into the…
From the moment we walked into the store we knew we had come to the right place.Raz looked after us and he knew his stuff. My wife and I have had the best sleep ever and no more waking up with a bad back and my wife loves her new pillow. Thanks to all your staff.
October 10, 2025
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