Dreams - Poole Reviews 284

Amazing experience had to wake a couple of weeks, but the guys put the bed together.. fab !

We love our new bed from Dreams. We had Tempur Pro Air Plus and Tempur pillows. They are lovely and bed is so comfortable. The only issue we had was, the shop Assistant gave us wrong size mattress protector and we didn't realise until 2 weeks later when the bed arrived, and my wife was just about to put it on the mattress. The assistant also partially charged me for "Room of your choice" when I shouldn't as this was free as I had my bed assembled. I did get a refund from Dreams afterwards.

Discounted product as last of stock, helpful delivery guys. Long waiting list for delivery.

Bed just what we asked for & really comfortable

The sale was dealt with in a friendly snd efficient manner, and the delivery was similar.

Two great lads did the delivery, very polite and extremely helpful. So far so good with the quality of sleep.8

Fantastic staff at poole....very. helpful and know the product.

The sales representative was really helpful, it was a very easy purchase.

Perfect. Staff were so helpful a did not recommend most expensive. Took their mattress test and they helpedme find the perfect mattress. Like sleeping on a cloud now

Really helpful and friendly staff in store. The delivery team rang us when they were on their way and were brilliant, putting the bed together.

Initially we met Hannah , treated us very well , we chose the bed base and Hannah took me through the procedure to choose correct mattress , very knowledgeable very professional . All went well , the purchase was done also extras were given , ie pillows , duvet and mattress protector , Delivery date given and bed was delivered on time , thankyou Hannah and Dreams delivery team and Dreams Poole

We weren’t pounced on as soon as we came into the shop, we looked around for short time on our own and then a lovely lady called Joanne came over. She was very helpful and helped us choose our new mattress. Delivery was very good and so were the drivers. Can speak highly enough about the service we got especially Joanne in store.

easy ordering , delivered on time ,guys manovered our mattress into bedroom on bed ,very good

the man was very helpful and the delivery people were very quick at putting my bed up and put my mattress back for me

The service in the store was great it was just the horrible men who delivered my lovely new bed at my age don't expect such treatment also love the cabinets and ottoman.
Think the problem was my very old bed they probably thought I had one which could be sold on not chopped up for firewood!

Great choice in store. Neal was friendly and knowledgeable and gave us time to choose without any pressure. A great customer experience.

Great service from start to finish. No pushy sales just good knowledge and offered advice when requested. Delivery time was quick. The guys were prompt, friendly and professional! Could not fault!

The staff were really helpful and accommodating and not at all pushy, there is nothing worse than being pounced on as soon as you walk through the door and trying to sell you the most expensive product, this was not the case,i would highly recommend this company to anyone.

A really positive experience for us choosing a new mattress. We went in completely unsure what kind of mattress we required other than we didn’t want memory foam again, and Hannah ran us through the Sleep Match machine and found what type of mattress would be most beneficial to us. We were then shown several different mattresses at different price points and were explained the main differences between them and if the price difference was worthwhile. The whole process from start to finish was really easy and stress free. Will definitely go back to Dreams for any future mattresses.

Helpful staff and good service