Friendly, knowledgeable staff and a wide range of mattresses and pillows to try out. Relaxed atmosphere with no sales pressure.
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Huge shoutout to Alex at the Reading Dreams Store! From the moment we stepped into Dreams Reading, it didn't take long for Alex to approach us and walk us through the different types of mattresse... See more
Ordered beds are good but not happy with service provided. I did not opt for assembling beds by mistake when purchased beds and asked for assembling beds after they were delivered but Dreams customer... See more
Company replied
Customer service at Dreams has been stand out amazing from start to finish. Brilliant at point of sale, the guy at the shop was extremely knowledgeable and patient while we tried out every mattress in... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Brunel Retail Park, RG2 0HS, Reading, United Kingdom
- 01182068447
4.8
Excellent
311 reviews
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Delivery on time
Delivery on time, However, would have expected more customer service. they were in and out in 5 mins and didn't even open the plastic so we were left having to dispose of the plastic ourselves
January 12, 2024
Excellent customer service
January 13, 2024
Really friendly and helpful staff
I walked into the Reading store and was the only person there with 2 assistants who extremely helpful. I got all the advice I needed and went on to make a purchase.
January 10, 2024
Unprompted review
Good quality and service
Good quality mattresses, friendly and knowledgeable staff
December 29, 2023
Unprompted review
Good service .. quality of goods questionable
Purchase and delivery went fine, good efficient service.
Delivery guy was extremely helpful.
Not 5* as 1 drawer was seriously scratched (yes it had a drawer front going on it so cant be seen but not the point) and 1 drawer had pen marks on (clearly pen used to measure material) when paying over £1000 for an item dont expect any damage
December 17, 2023
Excellent service
Excellent service. Delivery on time and would buy again from Dreams.
December 10, 2023
The staff and especially Olly was very…
The staff and especially Olly was very helpful and spent a lot of time explaining bed technology to my wife and myself.
November 24, 2023
Great person who chatted with me and…
Great person who chatted with me and made recommendations. Bed and mattress turned up on time and delivery assembled
November 26, 2023
Dreams Reading
Ollie in dreams Reading store was polite curtious and extremely knowledgable a pleasure to do business with hi and to boot he makes an excellent cup of tea
November 19, 2023
Unprompted review
Mattress
the delivery was good and the mattress is OK - perhaps not quite what I was hoping for rather than anything wrong with the mattress. I was hoping for a better nights sleep and it hasnt really improved it!!
October 28, 2023
Mattress is great my back now doesn't…
Mattress is great my back now doesn't hurt when i wake up. I chose the mattress that was recommended for me.
November 4, 2023
Staff
A good buy, value for money and I love it. Customer care experience was very good.so good they were that I did not even went for a bed but ended up getting one. As they were all so friendly and nice
November 4, 2023
1st class service
From ordering in showroom to delivery, a smooth very efficient service.
Second order 8yrs apart still great service.
October 15, 2023
Polite & Friendly Service
Great service, good communications, delivery as promised. Excellent product. All went smoothly, no issues. Delivery team were very polite and helpful.
October 15, 2023
A dream customer service
The customer service and product knowledge was unrivalled by any other company. They made me feel comfortable but also understood my needs fully.
October 13, 2023
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Need improvement!!
The Shop Manager was helpful but the person who took my order did not put the order for taking old mattress away after a long discussion about it so on the delivery date, they could not take the old one away - I called the shop 3 times left messages but no return call at all. I do not recommend anyone to buy from Dreams!!
September 22, 2023
Reply from Dreams - Reading
Good morning P_Pam,
Thank you for taking the time to leave us your review.
I am very sorry to hear that the disposal service was not added to your order.
I have sent you an email as we may still be able to assist with this matter.
Many thanks,
Kishan
On the hunt for a new mattress as I…
On the hunt for a new mattress as I start my new life and am very happy with purchase, experience, and staff helpfulness.
October 8, 2023
Unprompted review
Wonderful - no need to go elsewhere
Wonderful bed, excellent customer service, great value for money - I'll be back when I need to buy my next bed.
September 30, 2023
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