If you want really good service and great advice this is the place to buy a bed . Sandra was great very helpful and when we changed our minds and changed our order Sandra changed it all for us with n... See more
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Thanks to dreams in Redditch and salesmen Steven who was most genuinely helpful and knowledgeable of his job we are now the proud owners of a beautiful king size lift up divan tempur springless n... See more
Good customer service but issue with product missing velcro More concerning is that Dreams website states that beds are made at Oldbury in the West Midlands whereas mine was stamped MADE IN... See more
Company replied
Excellent service, great friendly staff, fab communication. New mattress delivered and old one taken away from first floor flat in around 10 minutes max. Cannot fault. Would highly recommend from poin... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit1 Washford Trade Park, B98 0GZ, Redditch, United Kingdom
- 01527353144
4.8
Excellent
231 reviews
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Fantastic service from Sandra at the…
Fantastic service from Sandra at the Redditch branch of Dreams who took customer service to another level.
Total Professional with a personal touch, and a caring approach took my problem of my measurement and the dynamics of the home to give me advice with the technology available of what mattress could accommodate.
April 7, 2023
Thanks to dreams in Redditch and…
Thanks to dreams in Redditch and salesmen Steven who was most genuinely helpful and knowledgeable of his job we are now the proud owners of a beautiful king size lift up divan tempur springless nasa designed very supportive - comfortable mattress bed .No waiting no fuss delivered within a week and put up. Brilliantly by will and his work buddy 👍🏻very pleased all round which is why we went back 9 years later after our last purchase .THANK YOU DREAMS X
April 1, 2023
Great service from Steve at the…
Great service from Steve at the Redditch store. Customer focussed and knowledgable, even got a cup of tea
March 25, 2023
Unprompted review
Dream bed found!
What a fantastic experience! Our sleep expert was Steve, who helped my wife and I to find the perfect mattress for our comfort needs. The Sleepmatch was extremely accurate with our requirements. We were also very well supported with finding the best bed frame for our living space. We had no hesitation in completing the purchase on the day. We were made to feel very welcomed and excellently hosted for our shopping experience. Thank you!
March 5, 2023
Unprompted review
Great hassle free experience
Great experience from the shop to delivery. I was offered a drink (hot or cold) as soon as I walked in. The sales assistant was very through with the options I had. Showed me what I wanted. Totally hassle free from purchase to delivery and they installed it exactly where I wanted the bed to go. Would definitely recommend to family and friends
February 12, 2023
Excellent service from start to finish
Excellent service from start to finish. Mattress they advised was just me
February 25, 2023
Attention to detail from Sandra
Attention to detail from Sandra, assistant in the Redditch sore
February 18, 2023
From start to finish.....
My great experience began from the moment I walked into the store and after that it just got better! Thank you all at Dreams - you made the whole process so easy for me.
February 7, 2023
I keep going back, happy
Great product, great team, competitive prices
February 11, 2023
Unprompted review
Perfect service and perfect matress...
Very knowledgeable when helping us decide which matress. Very helpful with the purchase, and we were kept informed about the delivery date and time. Delivery arrived exactly when they said they would, removing their shoes they took away our old matress and delivered our new one. New matress is perfect and has certainly helped me get a perfect night's sleep after years of back, neck and hip pain. Would highly recommend Dreams
February 1, 2023
Relaxing not pushy like a lot of shops.
Richard the sales man was very welcoming, explained everything, show about 6 different ones to suit me . Told him not too high of a price and he under stood. Was not push at all , we had laugh which is what I want when shopping for something. Very welcoming.
January 11, 2023
Unprompted review
Great service
If you want really good service and great advice this is the place to buy a bed . Sandra was great very helpful and when we changed our minds and changed our order Sandra changed it all for us with no problem. The staff are very friendly you don’t feel pressured and a lovely cup of coffee was offered. we will most definitely recommend to friends and family , many thanks rob and Julie
January 8, 2023
Unprompted review
Excellent hospitality from the staff
Excellent hospitality from the staff along with great knowledge of the products
December 4, 2022
Unprompted review
Top marks for Dreams
The service in store was excellent. Steve was very knowledgeable, patient and an all round nice chap.
Customer contact between purchase and delivery was great. The two men who delivered the bed (sorry I didn't get their names) were exceptional, nothing was too much trouble. I would highly recommend Dreams.
November 24, 2022
Unprompted review
Gentlemen were very pleasant
Gentlemen were very pleasant, very helpful, didn’t rush me in anyway,
November 18, 2022
Unprompted review
Delivered on time with no issues
September 29, 2022
Unprompted review
Perfect service!
If you want a good experience go to dreams, great service and a cracking mattress! We couldn’t have asked for more and are delighted with the mattress we were given (based on recommendations by a very knowledgable Richard!… who incidentally will probably be on the comedy circuit one day, absolutely hilarious! 😁)
October 9, 2022
Unprompted review
Amazing experience
Amazing friendly and helpful staff huge shop of beds to try out very positive experience redditch dreams store xx
September 15, 2022
Unprompted review
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