Dreams - Ruislip Reviews 

Great experience at dreams in Ruislip Manor, we were served by John. Cant recommend them enough

Quick smooth easy purchase in the Ruislip store. Delivery time was satisfactory and even received a discount. Staff were friendly, informative and efficient. Great service in-store service, got exactly what I wanted at a great price.

I would like to thank Paul at the Ruislip Manor branch for the exceptional customer service that he gave myself & my husband.I am a full-time wheelchair user & he went above & beyond customer service to help me find suitable products for my needs.His patience was very respectful & having his undivided attention was very much appreciated.I would highly recommend Paul, nothing was to much trouble.Thank you for such a stress free shopping experience.

Prashant was polite,welcoming, efficient and very very helpful and professional.
He spent enough time with us to choose the mattresses.!

Great communications leading up to delivery, arrived on time and the delivery team where very professional.

The product was very good and so comfortable ,we got a great customer service in Ruislip store

I have finally received the delayed item. Thank you to the all the team & management for resolving this issue. You ensured that my complaint was dealt with professionally and efficiently.

Purchased a matress 30/10/21. Still waiting on part of the order. Absolutely no contact until I approached them, to be told item out of stock. When in stock I would be contacted, did not happen. I had to chase them. Choose another one, delivered to wrong address. When eventually received its the wrong size. Email contact absolutely terrible. Am in contact with 2 different reprensatives. One has agreed to repost correct item to correct address, not received yet. Other is asking me to collect the item from my local post office, which is the item that was incorrectly delivered and I have in my possession. The customer service is a complete shambles. I will not be recommending this company.

The guys on the shop floor are fantastic. The delivery drivers not so. Nearly 2 hours over the 2 hour time slot and I had to call them to find out where they were.

Staff were welcoming, polite, friendly and efficient without being pushy. The store was well laid out with good information. Ordering was quick and an excellent early delivery.

Dreams had a good range of beds and mattresses in store. Very helpful staff. I was able to find what I needed at a price that provided value for money.

We visited Store in Ruislip and staff and all collections and chives were great. Paul ensured that we understood all products their pros and cons and what will work for us.

I was a little disappointed with the delivery process after the great service I had received in store.
The delivery guys were pleasant enough and turned up when they were supposed to however they would not unpack the mattress and take away the packaging. They told me they were not allowed to touch the mattresses.
Unpacking and disposal is pretty much offered as standard these days so I do not understand why this could not be done, they could have worn gloves if touching was not allowed.
On seeing this review Dreams have taken prompt action to ensure that this does not recur. All credit to them for taking notice of a poor review.

Love our new Therapur mattress. Bought the Actigel Harmonic 800 mattress in August and loved it so much that we bought another one during the Black Friday deal at 20% discount. It's super comfy. Delivery was as per schedule and overall very happy with the purchase.

Really helpful, patient staff in shop.
Delivery guys were excellent. Speedy, careful and gave advice re care of the mattress.
The mattress itself took a bit of getting used to and I really thought I'd have to exchange it. However, like some other reviewers have said, it just takes a little time. After 2 weeks it felt great and now I love it. It really is so comfortable and not hot as some people have found.

Fantastic service Friendly knowledgeable staff Highly recommend

After visiting other competitor bed stores the same day we popped into the Ruislip Dreams branch with a view of buying a new bed and mattress. Lisa and Paul were both very helpful, friendly and had excellent product knowledge and helped us to find and buy a new bed that was suitable and perfect for us. They were both really patient, listened to our needs and offered good advise and suggestions. They weren’t pushy like other stores. Very happy with our purchase, looking forward to it arriving.

I ordered an 800i sleepmotion king bed and Nature's Finest 9450 firm king mattress with topper attached. The bed is excellent and very strong looking and am so pleased with it. It looks good without a separate bed frame. Lovely to be able to have the back and feet up individually as I don't find it comfortable to sleep totally flat on a bed, also good having the massage on - my cat loves it too and purrs everytime it's on.

The mattress is very comfortable and supportive. I would certainly recommend my purchases. The delivery guys were excellent and put the bed together as ordered which in my case is a must.

I did have a problem with Dreams the company, not the excellent store staff. Due to Covid, large plastic bags were provided to put the old mattress and bed in ready for collection by the delivery men which I understand. The problem is that I'm a female living by myself nearing 70 and Dreams expected me to move my superking old mattress, etc. on my own and put in bags - impossible and I hurt my back trying. This was pointed out when ordering but I assumed the delivery guys could help me but the emailed info received just prior to delivery of my new bed stated I was not allowed to ask the delivery men to do this for me. I had to get 2 strong men to come in and do it for me otherwise I would have had to cancel my order. Shame on Dreams.

I give the Dreams store staff, bed and mattress 5* but Dreams the company I give 0* hence my overall rating comes to 3*

I visited the store to pictures good quality pillows and that's exactly what I got. The staff were very courteous and knowledgeable and facilitated me in making the best choice. I was allowed plenty of time and advised on the best positioning of pillows to ensure good posture and comfort. I'd certainly return when I am ready to buy further bed products.

Lisa you store assistant at dreams ruislip was amazing, we were made to feel comfortable and offered beverages thought our time in store. Lisa was outstanding with her knowledge and assistance in finding a matress to suit our needs, we even enjoyed using your In store sleep evaluation mashine, overall a lovely experience and will be asking for Lisa every time we visit! She is a true asset to your team! 100%recommend dreams ruislip!

Atrocious service
Atrocious service. Bought and paid for an expensive mattress and peripherals on 1 August for delivery on 23 August. Received an email on 21 Aug saying no delivery on 24 Aug because bed damaged and dirty and providing no alternative delivery date. I spoke with Ruislip branch manager where I purchased- he had previously schooled me in how to fill out the customer satisfaction survey following the sale but before delivery- and he offered a further delivery on either 16 or 20 Sept but couldn’t send a photo of the damaged item. I asked for a money back guarantee if no delivery on 20 Sept and he offered a full refund now, which I agreed to. It is 4 days later and I am still waiting for the refund. There are a number of different Trustpilot Dreams entries: I initially put a review on Dreams Online - where there is a lot of negative feedback - but my purchase was from a physical Dreams store so I am repeating this review here.