The mattress was excellent and the sales lady was explaining about different types of mattresses was very patient and kind.Bed was delivered in time as specified by both text and email.All in all i am... See more
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Paul was very patient and knowledgeable, answered all my questions about mattresses, provided further information and offered me a drink as well! I was very impressed with his service and also with th... See more
Three online suppliers I went through I took my time basically all day and decided dreams it had more virtual. Videos of what I was looking for easy understanding and for me price.i decided which one... See more
It was an amazing experience from the moment I entered the store being offered a drink. Fantastic customer service and I particularly what to thank the Ruislip branch manager who offered me a great de... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
41-45 Windmill Hill, HA4 8PT, Ruislip, United Kingdom
- 02045365401
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The staff in the show room was very friendly
The staff in the show room was very friendly and listened to the changes I made to the order. The fitters who installed the beds were on time worked very hard and cautiously.
Great experience at Dreams Ruislip
Went to Dreams Ruislip today to be welcomed by Dheeran, who offered a drink, tea, coffee, water, hot chocolate. I told him what I was looking for a new mattress. We started with sleep test where I lay on a bed where it reviewed the best mattress for me. It was very impressive and Dheeran then showed me the top 4-5 mattresses for me. He was very helpful and and showed excellent customer care. He was genuine and knowledgeable in different mattress technology. Came out spending more than I thought but got a magnificent mattress which I can't wait to be delivered. Old mattress to be taken and given a special casing to cover the old mattress in. Overall very happy with my purchase and the quality service from Dheeran. Definitely recommend if wanting a bed to go there.
Compare to other stores i see more…
Compare to other stores i see more variety to choose in dreams store purely a bed and mattress and great customer service by Ms Ishaa
Thank you
Great sales service ~ considerate and…
Great sales service ~ considerate and professional teams in store. Brilliant product - comfy, sturdy new mattress. Great sleep !!
A very simple bed selection and very…
A very simple bed selection and very helpful staff
My new bed. Regularly updated as when bed would…
Regularly updated as when bed would arrive. The delivery & placing of bed was stress free.
Sales assistance was very helpful …
Sales assistance was very helpful answer all questions gave us different options for different mattress
It made it easier for us to make our choice
Excellent service
Excellent service. Cannot fault the staff.
No hassles great value for money. Brilliant .
Dreams Ruislip provided a high level of customer service when looking for an ottoman bed and mattress.
Dreams Ruislip provided a high
Level of customer service! Paul Skinner was helpful, friendly and knowledgeable which
was refreshing! We had visited a competitor back in January and their store and service was not inviting and no where near the service we have received from Dreams Ruislip. I would highly recommend Paul Skinner and his Team! Keep
Doing what you’re doing 🙌🙌🙌🙌🙌🙌
Double bed pocket sprung mattress
Visited the store initially just to browse. Assistant as extremely helpful and finished up purchasing a new mattress which I needed anyway but hadn’t quite decided on which one. After talking to the assistant I purchased what I wanted and am extremely pleased.
good service and good quality.
Great service in store when purchasing…
Great service in store when purchasing & bed arrived when it was supposed to, two guys arrived took old bed away, set up new bed, nice pleasant guys that respected my home. It was all done & dusted within 10-15 minutes ns! Couldn’t have asked for better service, thank you Dreams
Excellence service from Ruislip Manor Dreams!
Helpful staff, great range of mattresses and very happy with our purchase Zzzzzz
Excellent mattress
Very helpful staff member. Didn’t feel rushed. An appointment was booked. Very thorough in the needs that was required from the mattress. Very happy with this product.
Good service and mattress
Good advice and service at the Ruislip store.
We are very happy with our new hybrid mattress.
Dreams providing a dreamy service
From selecting the bed in store, to getting it delivered and assembled, the staff were brilliant.
Professional, polite, helpful.
They asked the right questions, helped us pick the best selection for what we were looking for, and explained the features and advantages/disadvantages of the items.
Many thank to John for helping us select our bed and pillows, as well as our mattress.
Many thanks to Mehdi and his team for delivering and assembling the bed and letting us know the dos and don'ts.
Oh! And we managed to get some money back from price match, so many thanks to the customer service people! We managed to save £300!
Good service was given
Good service was given. Staff was courteous. Delivery was on time. We were kept informed from the start to finish.
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