Dreams - Salisbury Reviews 

Professional and polite

Very helpful and accommodating staff (particularly Emma) at the Salisbury store

Before writing on here I wrote to Dreams for some assistance so that i could write a positive review. They responded promptly but didn't help with my queries.
Firstly the mattress is suppose to be a cool mattress - i found that in the recent heat, the special cool cover was noticeably warm to the touch, even before I entered the bed - my normal mattress doesn't get warm in this way. I noticed too in the morning, the part of the mattress where
I lay remained warm for quite some time after I'd vacated the bed. All quite surprising given it is a cool mattress.
I was also sold a mattress protector, quite expensive for what feels like, a thin piece of synthetic fibre. I found that this made the cotton sheet on top slip and slide around, so much, that both sheet and protector had come adrift by the time I woke.
I sought clarification and was told i could get a replacement mattress protector - I don't want more of the same. I was told too to go to a showroom and choose another mattress - all fairly standard policy comments. I doubt there is another mattress as expensive as the one I bought and Dreams will not refund the monetary difference, instead offering you vouchers!!!
I thought i might have been given some helpful tips but Dreams' rep's last words were ' you are using the protector wrongly'. I asked for explanation but got none.
I am now considering my options as apparently i have 100 days to do this from delivery date. Rather sorry Im in this position and with such poor after care.

Great service from start to finish! Friendly and helpful advice when buying our new mattress and headboard.
Delivery men were so helpful and such quick service.
Really comfortable mattress. Would recommend Dreams.

Good serive on delivery

Helpful and knowledgeable assistance leading to an entirely satisfactory purchase

Purchase experience, delivery and products all excellent

The staff did a great job in showing all the variety of different varieties of mattresses. The only downside was that during my visit the store was in the middle of a renovation and the check system was unplugged. I left them my details and the following day was able to place the order in.
The delivery service is highly organized and the delivery team did a great service in the delivery and how to maintain my new mattress

From start to finish this company is second to none , helpful , professional and very good quality products

Great assessment of needs without pressure to buy, Quality product delivered when stated and by males who went beyond expectations well done

Can’t fault the service or product

Faultless, friendly service from start to finish. Was shown good choice of mattresses to try and it was easy to get things sorted. Quick delivery too.
So pleased with our new mattress it’s superb. Cannot fault Dreams in Salisbury one bit. Highly recommended. Thank you.

We were greeted on arrival and asked about our visit. Afterwards we were left to browse with no pressure from the staff. When we needed help they were there. We are delighted with our purchase and the choice available. Making a purchase was easy.

From entering the store to the first nights sleep everything was as good as we’d hoped regarding our lovely new mattress

Expert in store help and support from Paul in Salisbury branch of Dreams. Professional and excellent delivery and assembly by driverJake and Ollie. Superb service all around - bed frame and mattress are wonderful. Very pleased.

The Tempur mattress is great, so comfortable now, I chose soft and it’s brilliant for me.

Fantastic store in Salisbury was made very welcome and the staff were really friendly. Would totally recommend to people plus the delivery of the beds and mattresses came quickly too which was really good and convenient.

Staff in shop very helpful
Delivery guys was brilliant

The customer service was amazing. Very helpful! Particularly a young girl who was just new on the job