Dreams store was very large inside and presentable. The staff member that served me was very helpful and polite, providing options and suggestions. The order proceeded according to date and wa... See more
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Gents who delivered mattress were respectful of property. Can't fault them. Only criticism is with your charges to place mattress in bedroom. We do think £39 is excessive for something that took 5 mi... See more
Friendly store assistant, good explanations, completed sale quickly. Texted with regular updates, mattress arrived before specified time slot but suited me. As agreed and paid for old mattr... See more
Brilliant F2F customer service. Matt saw my husband and I wondering in the store and laying on every single bed we came across in the hopes that it would please us both. Matt directed us towards their... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Wells Green Retail Park, B26 3PX, Birmingham, United Kingdom
- 01212815718
4.8
Excellent
134 reviews
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Excellent mattress.service.delivery and…
Excellent mattress.service.delivery and price.we are extremely satisfied.
January 31, 2026
Lovely lady was helpful and listened to…
Lovely lady was helpful and listened to what bed I wanted in Sheldon Dreams Store.
January 30, 2026
Dreams that can come true.
Dreams store was very large inside and presentable. The staff member that served me was very helpful and polite, providing options and suggestions.
The order proceeded according to date and was sent constant updates up to the time of delivery.
The delivery driver was prompt and polite. Dropped off the bed and collected the old one with ease, keeping everything simple and professional.
Great service all round.
January 26, 2026
Gents who delivered mattress were…
Gents who delivered mattress were respectful of property. Can't fault them.
Only criticism is with your charges to place mattress in bedroom. We do think £39 is excessive for something that took 5 minutes, someone's is raking it in!
January 23, 2026
I would recommend Dreams all day long…
The Sales person advised me of what was on offer,regarding me wanting to buy a new Mattress for my current Bed Base, he was very helpful!
And I am pleased with what I purchased.
The delivery went well..
December 12, 2025
From the assistant in the shop to the…
From the assistant in the shop to the two guys who delivered and assembled the bed it was a first class experience thanks
January 2, 2026
From when I entered the shop I was…
From when I entered the shop I was greeted so nice felt comfortable explained what kind of bed I was looking for specially with so much to choose from the the one I purchased was a 200i sleepmotion wow am I impressed with the bed thanks guys
December 6, 2025
My marvellous mattress
The special offer was amazing! The sales man was friendly, knowledgeable and really went out of his way to help me. The mattress is superb!
November 22, 2025
Good service from start to finish.
We were left to browse the store at our leisure and wasn't pestered. Someone was available straight away to process our order when we were ready. The day before we were given a time slot for delivery. Our mattress was delivered on time.
November 12, 2025
Fab product and wonderful staff in the…
Fab product and wonderful staff in the store. Brilliant delivery and great communication
November 22, 2025
A very satisfied customer
The whole process from purchasing the bed to delivering and putting it together ran smoothly
November 15, 2025
Friendly store assistant
Friendly store assistant, good explanations, completed sale quickly.
Texted with regular updates, mattress arrived before specified time slot but suited me.
As agreed and paid for old mattress taken away and new one delivered to upstairs bedroom as agreed.
Mattress comfortable.
Nothing to complain about.
October 10, 2025
Friendly store
Lovely lady greeted me into store. Gave me time to browse then came over to help me find the perfect mattress. Offered a drink and made me feel happy to shop there.
September 12, 2025
Unprompted review
My dream come true
I love the mattress and the service I recieved from dreams has been excellent.
My dream are surely come true. My back pain has gone and the mattess is lightweight, but medium hard which is what I wished.
Thank you very much
August 20, 2025
Comfort!!!
The new mattress took me two nights to adjust to but I am now having some of the best sleep that I've ever had.
August 19, 2025
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