Dreams - Solihull Reviews 339

HORRENDOUS bed Tv not working costing £3000 seriously

Great company. From sales lady to delivery and overall product so comfy!

Good Customer Service inside the store when purchasing bed… Delivery on time and kept updated… Bed and head board all set up nicely in room of our choice… Could not fault the service….

Very pleased with my purchase of an ottoman bed and mattress. Great service when we went in to order and equally good service when it was delivered

Well designed and manufactured bed. Relatively easy to assemble, but needs two people.

Good service, polite staff, very good delivery and love the bed

Listened very well to what I wanted and were very professional and knowledgeable. Natalie was brilliant! She took the time and didn’t rush my decision. The bed and mattress are amazing and I have been having some good sleep.

Ordering and delivery were was quick and very efficient. It’s exactly as it was described and discussed over the phone. Really delighted with it

From start to finish a good experience, everyone helpful and informative. Would definitely recommend.

Delivery was ahead of time estimated, respectful of property, put together 2 beds as requested to do. Really nice chaps that came. Store service was very good also, knowledgeable staff, no pressure sales.

We purchased a bed in December 2025, the shop staff were amazing, took myself & husband around the shop, put us on sleep match mattress finder a great experience, found a mattress & a ottoman bed we thought was great, the delivery guys were fantastic & insistedon putting their orange shoe covers even though I had said not to worry, put the bed together, cleaned up all packaging & were so nice too.
Come Feb / March realisation hit the fixed bedside cabinets were too close to the mattress & making the bed was so painful (I suffer with server arthritis) I called the shop we purchased from Solihull Retail Park in Shirley & because we were outside of the return date they gave us the head office telephone number which I called explained everything & they were fantastic, they sent us to the shop we purchased it from to pick another bed (ottoman again as they are great space savers) but this time no bedside cabinets, they dismantled the original bed took it away, assembled the new one ( guys fantastic again) removed all packaging again too then a week or so later we received a refund from dreams into our bank as the 2nd bed was cheaper, I mean how fantastic is that customer service...... Great company & all staff too.😀

The staff member, was polite, and very efficient. She was lovely. The bed and pillows, were delivered on time and with care. My husband and I are sleeping so much better. We thank you so much.

I thank the members of staff, for helping me to choose the right mattress and base. I wasn't exactly sure at first what I was looking for, having slept on an old mattress for years, but with the help of staff, I chose the right mattress and base for my sciatica. It's such a relief. Also got free pillows, duvet, and mattress protector with the offer, so all in all, I'm very pleased

From the moment we stepped into our Dreams store, we enjoyed a marvellous experience. We were greeted and made welcome. We saw all the different types of mattresses; we tested Dreams’ analysis system and were then shown all the range of mattresses which are suitable for us. It was easy to choose our mattress which we’re delighted with. We’re sleeping so well now. Thank you.

Great service from stat to finish. Our new mattress is amazing no complaints

It was a very enjoyable experience, the team was not pushing a hard sell mentality, they were friendly, very knowledgably about their products and put us totally at ease.

Well done Dreams Team, you were all fantastic

Great product. Fantastic service in the sales room and by the delivery team.
Best nights sleep for a long time.

Multiple choices for Mattress . Sleep study was very good as guided us to most suitable mattress
Professional staff, Rosie was excellent

We had good advice at the store and bed was delivered and set up on time. Bed very comfortable.

Our new bed was delivered and assembled. We were kept informed as to what time our new bed would arrive. It arrived and was assembled without delay. We left it to settle for a couple of days before using. We went for a combination mattress. It was strange to start off with compared to our previous bed but now we have had it for nearly two weeks we are used to it and are pleased with the comfort level.