Great service from Dreams - Southend. As soon as I entered the showroom was greeted with a friendly smile and asked if I needed any assistance. The sales person knew exactly what was required for my p... See more
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Staff in shop very attentive and knowledgeable. We wanted a mattress for a spare bedroom , so needed an in between one which was medium to hard , directed straight to it , we loved it so bought straig... See more
Staff were extremely helpful in helping us choose the right mattress for us. Delivery was excellent taking our old one away and placing the new one on the bed.
From the moment I walked into the shop to the first sleep on my new mattress and bed frame, everything went smoothly and all Staff I encountered along the way were friendly and helpful. Would high... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Southend Airport Retail Park, SS2 6FW, Southend, United Kingdom
- 01702888115
4.8
Excellent
306 reviews
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Very easy transaction from start to…
Very easy transaction from start to finish including delivery
July 4, 2026
Very pleasant shopping experience
Staff in shop very attentive and knowledgeable. We wanted a mattress for a spare bedroom , so needed an in between one which was medium to hard , directed straight to it , we loved it so bought straight away . Delivery excellent ( only downfall is the price of both delivery to door or even worse if you want it upstairs and then you have to put in a bag for hygiene reasons , it’s too much especially if elderly should be reviewed as beds and mattress are expensive so really should be free )both delivery men took shoes off to go upstairs and were very friendly all done in minutes, job well done 👍🏼
May 26, 2026
Staff were extremely helpful in helping…
Staff were extremely helpful in helping us choose the right mattress for us. Delivery was excellent taking our old one away and placing the new one on the bed.
May 27, 2026
Paige was excellent ⭐️⭐️⭐️⭐️⭐️
I visited the Southend Airport Retail Park store to choose a new mattress for my dad. I was helped by a very friendly lady called Paige. I told Paige my dad’s requirements and she was able to direct me straight away to a mattress that would be ideal for him. It had everything I was looking for. Paige made the process efficient and stress free, she kindly explained all of the features of the mattress and delivery details. I was very happy with the overall experience. A big thank you to Paige for all of her help.
June 13, 2026
Unprompted review
Delivered on time and took plastic off…
Delivered on time and took plastic off and put it on my bed. Were very pleasant. I do only have a bungalow. Thanks
June 14, 2026
Great service from Dreams
Great service from Dreams - Southend. As soon as I entered the showroom was greeted with a friendly smile and asked if I needed any assistance. The sales person knew exactly what was required for my particular needs. Am very pleased with what I had chosen. Also the delivery team were friendly and showed consideration when entering my home.
June 13, 2026
Comfortable beds.
From start to finish, we received excellent service. Very knowledgeable and helpful staff at the store. Delivery team were fantastic and gave great advice. Beds are lovely and comfortable.
May 23, 2026
Lovely service the young lady was very…
Lovely service the young lady was very helpful and helped me choose the best mattress for me
May 2, 2026
Great service and comftable bed
Staff was very helpful in shop bed was delivered quick the drivers were very helpful took away our old bed showed us controls for bed and television we are both disabled so bed is adjustable both sides my husband has sleep apnea so ideal for him as well bed very comftable I would reccomend dreams to my friends and family
May 1, 2026
Reasonable pricing, quick delivery and great product
Every was so much easier visiting the store. Paul served me and was so knowledgeable and helped me pick the perfect bed for me. I used the bed to test my sleeping pattern which confirmed everything that Paul had said about the best bed for me.
April 13, 2026
The salesman was really helpful my…
The salesman was really helpful my fiancé is disabled so couldn’t get upstairs he showed us a variety of beds on his laptop and I tried a variety of mattresses the delivery guys were spot on time wise and took all packaging away
March 3, 2026
Great service
Everyone in the shop was friendly, knowledgeable and very patient with my elderly, deaf mum.
The delivery men were great too
April 3, 2026
Graham Wow! 5* 10/10 This Store is the One!
Graham Wow
You’re a class act!
He showed to my wife and I
Customer-Centric Behaviours
Understanding our sleep needs
Asking questions about sleep habits, back pain, room size, and preferences before recommending a mattress or bed.
Using the Sleepmatch technology properly
Guided both of us through the Dreams Sleepmatch test and explaining the results to us to help choose the best mattress.
Gave us both honest recommendations…Not Sales pitches!
Suggesting the mattress or bed that genuinely suited us, even if it wasn’t not the most expensive option.
Creating a relaxed shopping experience.
Allowed us both to try mattresses and make us both feel comfortable asking questions.
Explained all products clearly.
We also witnessed Graham and his excellent team also addressing other customers with brilliance and understanding differences between mattress types (memory foam, pocket spring, hybrid) and bed frames.
He also ensured we were happy with our purchase and know who to contact if we needed any support.
Explained delivery, guarantees, and mattress care so we got the best long-term value.
Such evident working as a team in store
Collaborating with colleagues so customers always receive help, even during busy period we were in the store (2 hrs)
Built trust and loyalty with ease!
Making us both feel confident that Dreams genuinely cares about improving our sleep.
5*
10/10
March 10, 2026
Unprompted review
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