Dreams - Southend Reviews 299

All staff very helpful very pleased with everyone

From start to finish, we received excellent service. Very knowledgeable and helpful staff at the store. Delivery team were fantastic and gave great advice. Beds are lovely and comfortable.

Delivered on time by very helpful people thank you

Excellent service

Lovely service the young lady was very helpful and helped me choose the best mattress for me

Staff was very helpful in shop bed was delivered quick the drivers were very helpful took away our old bed showed us controls for bed and television we are both disabled so bed is adjustable both sides my husband has sleep apnea so ideal for him as well bed very comftable I would reccomend dreams to my friends and family

Shop staff and delivery was excellent

Every was so much easier visiting the store. Paul served me and was so knowledgeable and helped me pick the perfect bed for me. I used the bed to test my sleeping pattern which confirmed everything that Paul had said about the best bed for me.

A good product for a good price.

The salesman was really helpful my fiancé is disabled so couldn’t get upstairs he showed us a variety of beds on his laptop and I tried a variety of mattresses the delivery guys were spot on time wise and took all packaging away

great staff Very helpful

Everyone in the shop was friendly, knowledgeable and very patient with my elderly, deaf mum.
The delivery men were great too

Graham Wow

You’re a class act!

He showed to my wife and I

Customer-Centric Behaviours
Understanding our sleep needs
Asking questions about sleep habits, back pain, room size, and preferences before recommending a mattress or bed.
Using the Sleepmatch technology properly
Guided both of us through the Dreams Sleepmatch test and explaining the results to us to help choose the best mattress.
Gave us both honest recommendations…Not Sales pitches!
Suggesting the mattress or bed that genuinely suited us, even if it wasn’t not the most expensive option.
Creating a relaxed shopping experience.
Allowed us both to try mattresses and make us both feel comfortable asking questions.
Explained all products clearly.
We also witnessed Graham and his excellent team also addressing other customers with brilliance and understanding differences between mattress types (memory foam, pocket spring, hybrid) and bed frames.
He also ensured we were happy with our purchase and know who to contact if we needed any support.
Explained delivery, guarantees, and mattress care so we got the best long-term value.
Such evident working as a team in store
Collaborating with colleagues so customers always receive help, even during busy period we were in the store (2 hrs)
Built trust and loyalty with ease!
Making us both feel confident that Dreams genuinely cares about improving our sleep.

5*
10/10

Great service in store from Paul, followed by efficient and on time delivery. We’re very happy with the Sleepeezee mattress.

Two men delivering and taking away old bed were helpful and polite,and put on overshoes when entering my property. They let me know when they were on their way and when they we couple minutes away .

All as expected great bed comfortable
Customer service very good

Couldn't fault the service received. Went to purchase a new bed and mattress for my Son and whilst he drove me crazy with trying each and every bed, the staff were very patient and accommodating. We finally settled on a bed and mattress within budget (even though my Son wanted the most expensive one in store), and got some free pillows thrown in which my Son was very chuffed about. I have tried to steal them from him, but he is having none of it LOL. I have no hesitating in recommending Dreams and more importantly, Sarah at the Southend Airport branch. Thank you Sarah.

Easy to order and delivered as promised.

From the moment I walked into the shop to the first sleep on my new mattress and bed frame, everything went smoothly and all
Staff I encountered along the way were friendly and helpful.
Would highly recommend sorting this important purchase in an actual Dreams shop rather than anywhere on-line.

The moment I walked into the shop at Southend Airport I was politely asked if I needed help but was free to browse all the beds without unnecessary sales pressure. This alone made me want to shop at this store. A few days later I returned to make my purchase.