Although I have not made the purchase yet.....We met Amira at the Staples Corner branch and she was very helpful and knowledgeable and will be going back when the time is right!
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I went to Dreams just to test out some mattresses, but thanks to the excellent customer care and a really good discount, I ended up buying my mattress and pillows. The staff member went through everyt... See more
Good web site, a 48 hour ''change the colour / item'' period. Full recycling of your old bed / mattress. I would have given 5 stars, but the delivery was a little disorganised, and they forgot to take... See more
Elizabeth at the Staples corner branch is an absolute asset to your company. From the moment she greeted us, to the moment we left she was a delight. Elizabeth took her time with us, took us through t... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Staple Corner Retail Park, NW2 6LW, Staples Corner, United Kingdom
- 02045402369
4.8
Excellent
191 reviews
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Although I have not made the purchase…
Although I have not made the purchase yet.....We met Amira at the Staples Corner branch and she was very helpful and knowledgeable and will be going back when the time is right!
June 18, 2026
Unprompted review
Very efficient installation. Excellent salesman Abdul in the shop.
Very efficient installation.
May 29, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
You can give the delivery driver less…
You can give the delivery driver less drop places.
I need someone to assemble my Bed.
May 24, 2026
Reply from Dreams - Staples Corner
Hi Yemane
Thank you very much for taking the time to leave a review. Your feedback is truly appreciated.
I have sent you an email and I’m looking forward to your reply.
Regards,
Hassan
Excellent service provided l could…
Excellent service provided l could recommend to others
May 24, 2026
I went to Dreams just to test out some…Mattresses
I went to Dreams just to test out some mattresses, but thanks to the excellent customer care and a really good discount, I ended up buying my mattress and pillows. The staff member went through everything with me, made sure I tested all the suitable options, and helped me find the perfect one. The delivery was perfect as well, the delivery men kept me updated, were friendly, and gave helpful information when delivering. Happy all round from beginning to end.
May 2, 2026
Good beds
Good beds, mattresses are comfortable. Great service by the guys who put the beds together
May 17, 2026
Good overall experience from shop to home
Hood in shop guidance, clear costs, delivery on time
May 17, 2026
Bed delivery
The customer service was great in the shop and the delivery service was great
May 3, 2026
This mattress is simply sublime
This mattress is simply sublime. It’s like I’m floating on a cloud it’s so comfortable. I have a serious hip condition and every night has been painful sleeping before we bought this mattress. Now, at least I can sleep for a few hours before the pain kicks in. I’d highly recommend this mattress as my wife sleeps like a log and wakes up with no back pain, after years of back pain.
April 18, 2026
Very good customer service given
April 15, 2026
Very confer table bed.very good quality.
April 8, 2026
Great experience at Dreams
We went to Dreams in Staples corner and Eve approached us. She was amazing. Very friendly, knowledgeable, helpful and extremely patient.
March 19, 2026
Unprompted review
Great experience all the way
Great service from the very beginning in store with the sales representative being super helpful in suggesting the right product and specification, all the way through to the very quick delivery on time and quality. We will happily buy there again in the future.
March 8, 2026
Sleep is important
I cannot fault the team at dreams. Did a perfect job tailoring the right bed for my mum.
March 7, 2026
Service and customer service was awesome
Sapna was awesome experience, especially with the guy who served us. He was very helpful very nice very polite and very good way to convince us but honestly the guy was awesome.
February 7, 2026
Excellent service.
Excellent service.
Lovely staff at the store.
Great delivery options and actual delivery was on time and delivery men were extremely helpful in taking away packaging and old mattress.
I recommend the company to everyone.
February 1, 2026
Great experience
You got a good courteous employees in store to support finding the right mattress
January 17, 2026
Unprompted review
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