Really knowledgeable salesman. Let us move a couple of mattreses around in order to try them on different bases. Delivery was a big negative. Paid for the mattress, before delivery date was mentioned... See more
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See what reviewers are saying
Absolutely amazing, I’m sleeping much better, no hip pain anymore. An utterly dreamy mattress, I chose well. I spent a good while in the Dreams store going over and over the mattresses to slowly eli... See more
Fantastic caring service from Mehrnoush. Welcomed us into the store & asked if we needed any help or assistance. We said at the moment "we're just looking" We were left to wander the store & invited... See more
We was greeted and served by Mansoureh Moghaddam at Stevenage branch who was so professional and assisted us on the ottoman beds we needed. Once we found our bed we was then told about offers and di... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Stevenage Retail Park, SG1 1XN, Stevenage, United Kingdom
- 01438500172
4.6
Excellent
238 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Competent scheduling & execution of…
Competent scheduling & execution of order.
Faultless delivery team.
Thank you
January 6, 2026
Fantastic service and quality mattress from Dreams
After a terrible experience with a supposed hotel chain mattress which had to be sent back immediately, we were left with no mattress and popped into dreams in Stevenage to see what our options were. We were served by Roy who was fantastic, so professional, knowledgeable and patient while we found just the right mattress. We didn't feel rushed or pushed into a sale at any point and got a fantastic bargain in the black Friday sale. Everything was seamless from the minute we walked through the doors and were greeted by the friendly team to the delivery team carefully delivering the new mattress right to our bed base. Also shout out to them it is a heavy mattress and they were very efficient polite and wore shoe covers without prompting. We are over the moon with our new mattress. We just have one complaint.... we never want to get out of bed anymore!!!!
November 29, 2025
Comfy mattress
Had a good experience ordering from Dreams. All delivered on time and mattress is very comfy.
December 19, 2025
Great service from start to finish.
Great service from start to finish. The staff in in the show room were brilliant, really helpful and answered all our questions. The delivery guys were great, kept us informed on the delivery time and respected our home while here. The mattress is so comfy. Would recommend Dreams.
December 14, 2025
Absolutely great!
Absolutely great assistant in store and delivery guys! Rob, Nigel and Mandy were polite, helpful happy and knowledgeable! The bed has been fabulous, best 14 nights of sleep in a while especially for me as I have a chronic spine condition, wonderful bed!!
December 12, 2025
Friendly staff
Friendly staff, helpful and left to browse and not pressured into buying,
November 12, 2025
Very attentive staff at the store
Very attentive staff at the store. Delivery on time . I am extremely happy with the bed that I bought.
December 5, 2025
Excellent service
Excellent service. No pressure just helpful guidance on type of bed appropriate for us
November 15, 2025
Great customer service
Great customer service. Long wait for delivery but we were advised about this before we ordered.
The bed was delivered on the day in the time slot.
November 21, 2025
It was all done professionally.
November 7, 2025
DREAMS Stevenage
Mandy was attentive without being pushy, very knowledgeable about the products, listened to our needs
The store was well stocked with a good range of beds and bases to choose from
November 9, 2025
Unprompted review
Great service ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
November 9, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Comfort exchange
The comfirt exchange was not made clear at point of sale. The word refund did not mean we would get our excess money back it meant we would receive vouchers. Which I would add are pointless as you expect to purchase a mattress every 10 or more years!!
September 18, 2025
Reply from Dreams - Stevenage Retail Park
Good afternoon Julia,
Thank you for your recent review.
I am sorry to hear that you are unhappy with the terms and conditions of the comfort exchange guarantee.
Having look at your order I can see that this has been escalated to the Furniture Ombudsman so we will be reviewing your complaint in due course.
Kind regards,
Wayne
Dreams got everything right!
October 12, 2025
Perfection
The in store team were very professional and offered the perfect balance of being attentive without being pushy. They quickly provided us with all the information we needed and processed our order efficiently without fuss. The order was delivered efficiently on the given date with the delivery guys being very informative with arrival time updates and speedy installation of the new mattress and removal of the old one. They methodically went through all the product information and even wore shoe covers to protect our carpets. I cannot fault the Dreams experience. It was perfect.
October 3, 2025
Excellent service from start to finish
I had a mattress delivered from Dreams and I couldn’t be happier with the service! From start to finish everything was handled in such a professional and friendly way. I received a call by 10am letting me know when to expect the delivery, which was really reassuring.
Connor and Billy, the delivery team, went above and beyond to make sure everything went smoothly. They carefully walked the route through my home to ensure no damage would occur, and even wore overshoes to protect my carpets — a small detail that really showed the level of care they put into their work.
The mattress was delivered efficiently and the whole process was completely stress-free. On top of that, Roy in sales made the purchasing process just as straightforward and helpful, guiding me through everything with great advice.
A huge thank you to Connor, Billy, and Roy for the excellent service throughout — you’re a real credit to Dreams. 👏
October 1, 2025
Unprompted review
Great experience.
Very friendly and helpful staff. Great product that arrived as promised.
June 28, 2025
The staff were helpful help me out with…
The staff were helpful help me out with the right bed and mattress very happy with the service also the drivers were helpful putting bed together and headboard mark was helpful said anything wrong with bed or need help call the shop
for advice mark was very helpful will use dreams again
August 6, 2025
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