Our experience was an enjoyable one. This was due in the main by the attitude and customer awareness of Rebecca. She was well versed in all aspects of what we were looking from Dreams. Buying a n... See more
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We had a fantastic experience at Dreams in Stockton when choosing and purchasing a new bed for our daughter. Mark was absolutely brilliant from start to finish. He was friendly, approachable an... See more
Me and my partner bought our mattress from dreams and Charlotte couldn’t have made the process easier. We’re first time buyers so this was new for both of us and Charlotte made the whole process so ea... See more
From the moment you walk in the shop the staff are friendly and very helpful, not pushing like some shops. They offer great advice and the prices seem competitive.
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Portrack Lane, TS18 2PS, Stockton, United Kingdom
- 01642044638
4.8
Excellent
378 reviews
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Good bed and mattress from Dreams
Yes the bed and mattress are very good, nice and comfortable and the storage under the bed brilliant lots of room but the mattress is very comfortable
And the man in the Dreams shop Mark was great showing us and explained everything, down to the finances brilliant guy thank you
September 7, 2024
Friendliness and patience of the staff…
Friendliness and patience of the staff and knowledge of what I was enquiring about as I did need to check a number of beds and mattresses
September 1, 2024
Dream team Sales team were excellent and our new…
Sales team were excellent and our new mattress is superb
August 23, 2024
Whole buying and delivery experience …
Whole buying experience carried out professionally and with care. Delivery exactly as I was told. Team friendly and helpful and the job completed very well.
August 6, 2024
Great mattress and great communication…
Great mattress and great communication re delivery.
August 17, 2024
First Class…
The service i received both instore when choosing the product and also the delivery aspect was first class customer service.
August 4, 2024
Charlotte had all the info I needed and…
Charlotte had all the info I needed and gave me the time to make my choice, it was a great shop experience.
David and Jordan were the happiest delivery drivers I have come accross, email and phone call received before hand and gave good advice, used shoe covers and took away wrapping.
Love my new mattress and a great experience all round,
Thank you Dreams 😀
July 24, 2024
Sale of bed was excellent 100^%
The salesman was great not pushy at all His knowledge was great too .I could not fault him . The delivery was 100^ the two men took the bed upstairs it was delivered earlier than I expected which was great . This is the first time I have purchased a bed from Dreams I am more than satisfied thankyou
July 28, 2024
Fantastic bed delivery and quality the…
Fantastic bed delivery and quality the drivers took the bed to my room too but the quality of my bed is second t none very very happy
July 16, 2024
Affordable price with speed delivery
Customer service was good. Likes the freebie and quality is good.
July 27, 2024
They told me exactly when they were…
They told me exactly when they were going to come. The instructions were very easy to put The bed up. I’ve had no problems with a bed so I’m quite happy with my purchase
July 26, 2024
Staff very helpful and knowledgable
From going into the store I was look after very well. I explained to mark what I needed and he showed me a few alternative mattresses designed to suite my needs. Staff were very helpful and delivery was quick
July 21, 2024
The staff in store were so helpful
The staff in store were so helpful
My new bed came within 4 days
Was put together checked over and all rubbish taken ..
July 21, 2024
Great service and advice
Great service and advice. Delivered by couriers on time and with care. Would recommend Dreams.
July 12, 2024
Very helpful
Very helpful, knowledgeable staff from walking in the store to delivery was complete.
July 6, 2024
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