Dreams - Tottenham Court Road Reviews 

(Update: A day after posting my initial review, I received a phone call from Wayne at the company. While he did apologise, the conversation was disappointing. His tone felt dismissive, and I was told they are not legally required to offer any compensation. He attempted to justify the situation by offering a free delivery service, which wouldn’t have been necessary if all items had arrived on the original date we agreed upon. This response only reinforced my dissatisfaction and added to the frustration. There was no genuine accountability or real effort to make things right. I do not recommend buying anything from this company unless you're prepared to deal with similar frustration and lack of support.)

I am extremely disappointed with my recent experience ordering a mattress from one of your stores. Despite paying in full at the time of purchase, my delivery did not arrive on the agreed date, and worse, I received no communication or update whatsoever. I waited the entire day before calling the store myself, only to be told that my order didn’t even appear in the system.

While the store manager eventually re-entered the order, the earliest new delivery date was a full week later. I raised the issue of compensation at the store, but was told they couldn’t handle it and that I would need to contact customer service directly. I then took the time to write to your customer service team, outlining the entire situation. However, it’s now been over a week (8 days to be exact), and I’ve received no response.

Today, the mattresses finally arrived, but the mattress protector, part of the same order, has still not been delivered. No information has been provided about when it will arrive. This is particularly furthermore, as the protector is meant to be used from day one to keep the mattress in good condition. It should have arrived with or even before the mattress delivery, not after.

This experience has been frustrating and unnecessarily time-consuming. I expect a formal apology from your company and fair compensation for the inconvenience, lack of communication, and delivery delays. At the very least, I would appreciate a response from someone in a position to resolve this appropriately.

The delivery was seamless- The delivery guys bought in the new one and took the old one so quick and so careful it was amazing
Good service in the store too.
All in all a very good experience

I have had the worst service ever with dreams Tottenham court road. Unhelpful staff and frankly really rude. I will not recommend dreams Tottenham court road to anyone. Please stay away from that store it would save you unnecessary stress. Spend your money elsewhere

Lovely mattress

Good value for money, especially in the top end ranges.
Initial visit was off putting as pressure sales tactics were tried to be applied by one guy ("This offer will end today!" - it never does, the weekday stickers do actually rotate and "You can lock in this price by paying a deposit today... even if you don't choose a specific product, it will apply to all, BUT ONLY today!" - seriously...!).

The salesman identified my needs in terms of bed and advised me well on 4-5 different one. I had time to try and look what worked best for me. The delivery was very efficient (even though they had to walk 5 flight of stairs). I am very satisfied with the mattress! Thanks.

Spent about an hour trying different mattresses and pillows. The help was great, and both the mattress and the pillow are wonderful~

My wife and I sleep soundly on our new mattress and pillows. Staff at the Tottenham Court Road branch were knowledgeable and happily spent time letting us try & re-try numerous products. Delivery was punctual and hassle-free.

Michael was extremely patient and knowledgeable, answered all my questions and walked me through all the options since I had zero understanding of what the options were.

The salesman was very helpful, he was pleasant, cheerful and mindful of my needs as I have a problem walking about. I would not hesitate to go to Dreams again.

Hassle free delivery and installation. Happy with quality of beds and comfort of the mattresses.

Delighted with my new sofa bed! Thanks to the sales and delivery staff for helping and a prompt delivery and install.

Very good customer service and good products .

Exactly what it said on the tin. Comfortable mattress so far.

The bed I chosen & bought is very comfortable and soft.

I want to thank you Dinesh , in Tottenham Court Road , you were very helpful and supportive, gave us the space and the time that we needed to make decisions, helped us making the perfect decisions with fantastic Masters Guild mattress for my son .
Very professional and definitely loves his job.
The delivery men were also amazing , and helpful, I expect less than I was offered in terms of customer services. Supper, excellent!

Really happy with my mattress, the men who delivered were very helpful, professional & polite