What a friendly, professional and knowledgeable team @Dreams Truro. We ended up purchasing 4 beds rather than 1, as the prices were very good and they deserved the business.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The sales man in the shop was helpful and well informed helping us choose the right mattress. The delivery men were excellent again with a good knowledge of the product and advice about after car... See more
Staff were very helpful and knowledgeable. Sleepstation was great and I felt the product I ordered was perfect for us. Had an issue with the finance application though as one requirement is that one... See more
Went to the shop the people were very helpful showed me all the options and I bought a great mattress they offered the takeaway option for my old mattress which I took up When the guys delivered my... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit B1 Newquay Road Retail Park, TR1 1XN, Truro, United Kingdom
- 01872491501
4.8
Excellent
248 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What a friendly and professional team
What a friendly, professional and knowledgeable team @Dreams Truro.
We ended up purchasing 4 beds rather than 1, as the prices were very good and they deserved the business.
June 27, 2026
Unprompted review
The sales man in the shop was helpful…
The sales man in the shop was helpful and well informed helping us choose the right mattress.
The delivery men were excellent again with a good knowledge of the product and advice about after care
June 7, 2026
Helpful …
Went to the shop the people were very helpful showed me all the options and I bought a great mattress they offered the takeaway option for my old mattress which I took up
When the guys delivered my new mattress the were very courteous and explained everything
November 29, 2025
An excellent customer service experience
The in store customer service was excellent and I was not pressured or rushed in any way and any questions I had were answered well.
The delivery was also excellent. The delivery team polite, professional and were mindful of my property when taking my mattress upstairs.
All in all a very satisfactory experience.
August 20, 2025
Friendly sales staff who went out of…
Friendly sales staff who went out of his way to find something suitable. Got a great deal on an ex display and some freebies! Perfect delivery and assembly team spot on. All fantastic.
May 31, 2026
Very helpful staff made to feel…
Very helpful staff made to feel confident in what I purchased.
May 29, 2026
The guy is the shop was very helpful…
The guy is the shop was very helpful and knew his stuff guiding us through different types of beds and mattresses explaining in great detail about the products on sale and on offer and he didn’t rush us even making us some coffee overall we were very impressed.
May 15, 2026
Excellent products and service
Great service from friendly staff and a good selection of mattresses and beds at all price points and firmness levels.
May 18, 2026
Unprompted review
Very happy with everything.
May 17, 2026
The headboard arrived on time with a…
The headboard arrived on time with a friendly delivery team . The headboard fitted well as what we expected
May 8, 2026
Received excellent service at Truro…
Received excellent service at Truro sales and the delivery great everyone was polite and helpful
April 21, 2026
Had lots of updates about the delivery…
Had lots of updates about the delivery when speaking to the shop assistants
April 12, 2026
Excellent service.
The member of staff who served me was friendly, knowledgeable and helpful
March 26, 2026
Unprompted review
Very helpful staff in the store and…
Very helpful staff in the store and good selection of mattresses.
March 14, 2026
Delivery staff were great
Delivery staff were great, both very helpful. Bed is fine and is in situ.
February 27, 2026
Mattress
It was a good experience buying a new mattress from Dreams. The electronic device narrowed down our choices and gave us good examples to choose from.
The salesperson was very helpful too and gave us good advice.
When the mattress arrived I would advise customers to arrange help with moving the new mattress upstairs as it wasn’t an easy task as the delivery men just take it to your hall.
It was extremely heavy and awkward negotiating the stairs even with 2 people. I recommend paying for the additional help .
We have slept well on our new mattress and feels luxurious and comfortable. We are happy with our purchase.
February 27, 2026
Consistently good service
Consistently good service. Shop employees are helpful and knowledgeable. Delivery was on time, great communication and efficient. I xannot fault
February 23, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.