We were hosted by Laura at the Tunbridge Wells site. we received a warm welcome and offered drinks. We tried the Sleepmatch, which was really useful. Pillows were given to aid our mattress try-out exp... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I went along to Dreams in Tunbridge Wells a few months ago with a friend who was buying a bed. We visited several furniture stores in the area and the service at Dreams was so much better than anywhe... See more
There was a sale on in Dreams so we went there first. We were met by Guy who talked us through our options who was very knowledgeable and extremely helpful. We never felt pressured in anyway but he... See more
One of the staff members Reece was amazing! Made us feel so welcome, he was so accommodating, would recommend this store. 10/10
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1 The Fountains Retail Park, TN2 3UY, Tunbridge Wells, United Kingdom
- 01892240428
4.9
Excellent
331 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and Simple process
Helpful, friendly advice on what beds was best suited for myself, simple and easy purchase process. Delivery was quick, well done and had no issue with the process. The delivery people were polite and had great communication on what was done.
February 4, 2024
My family and I visited Dreams…
My family and I visited Dreams Tunbridge Wells, where we received a warm welcome from Michael. He exhibited exceptional friendliness and helpfulness, showcasing an impressive depth of knowledge about the products we inquired about. We were thoroughly impressed by the service he provided.
February 4, 2024
Unprompted review
Excellent from start to finish
January 21, 2024
EXCELLENT KNOWLEDGE OF MATTRESSES…
EXCELLENT KNOWLEDGE OF MATTRESSES AVAILABLE
December 28, 2023
Unprompted review
Good products and excellent staff and the delivery team were brilliant.
Good products and excellent staff.
December 30, 2023
New bed and mattress
We had very good service from Mike at Tunbridge Wells dreams couldn’t have asked for anything else the bed and mattress is a delight to sleep on very happy customers 100 pc
December 21, 2023
Very satisfied
From selection of the product, through to delivery, the whole process was faultless and very good communications throughout.
December 16, 2023
Fantastic assistance and guidance from…
Fantastic assistance and guidance from shop staff. Delivery crew very polite and helpful.
December 10, 2023
We only bought a single headboard but…
We only bought a single headboard but the whole process was easy, polite and friendly.
December 10, 2023
Professional
From the moment I stepped into the showroom a salesman was there to help me choose a new mattress.
This was delivered by 2 men who arrived on time, took their shoes off and left taking my old mattress.
October 29, 2023
I found Dreams beds to be really good…
I found Dreams beds to be really good value for money. Their mattresses are really good value and much cheaper than other suppliers. The staff at Tunbridge Wells branch were super friendly and not at all pushy. I recommend you use the whizzy machine they have to determine which mattress is best for your needs. Fabulous customer service and a really good experience for purchasing something so mundane but so important. Well done Dreams beds, it was a pleasure.
November 25, 2023
Unprompted review
First class service and civility from…
First class service and civility from the shop floor to the delivery and assembly of our purchases.
November 24, 2023
Excellent service...
The sales person in the Tunbridge Wells store went out of her way too understand my needs and help facilitate the purchase
November 22, 2023
Unprompted review
Very gd service …
Very pleased with it so far,sleeping better and more comfortable
Delivery men were excellent!
November 17, 2023
Sleep Match
Suffering from back ache for too long, I needed to change my mattress!! After trying out several in the showroom, with much help from your staff, I finally decided on 'the' one. No hesitation, and so far so good. It's a good sturdy mattress and I shall recommend it to all my friends,
October 29, 2023
Good advice and good products
Good, sound and unbiased advice which helped us to buy two mattresses. We are very happy with the mattresses, which are high quality and were competitively priced.
October 8, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.