We were hosted by Laura at the Tunbridge Wells site. we received a warm welcome and offered drinks. We tried the Sleepmatch, which was really useful. Pillows were given to aid our mattress try-out exp... See more
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I went along to Dreams in Tunbridge Wells a few months ago with a friend who was buying a bed. We visited several furniture stores in the area and the service at Dreams was so much better than anywhe... See more
There was a sale on in Dreams so we went there first. We were met by Guy who talked us through our options who was very knowledgeable and extremely helpful. We never felt pressured in anyway but he... See more
One of the staff members Reece was amazing! Made us feel so welcome, he was so accommodating, would recommend this store. 10/10
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1 The Fountains Retail Park, TN2 3UY, Tunbridge Wells, United Kingdom
- 01892240428
4.9
Excellent
331 reviews
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Thank you to Mike in the Tunbridge…
Thank you to Mike in the Tunbridge wells store. He made the process of finding my dream bed so easy. Explained everything including mattress types, toppers and all the delivery information.
10/10 service and a very happy customer. Thank you again :)
June 18, 2025
Unprompted review
Great service, with a smile!
The sales manager was extremely welcoming and helpful. He helped us make the right choice without being pushy.
May 31, 2025
Good knowledge
Mel who works for Dreams Tunbridge Wells was ever so helpful as she knew what I was talking about and showed me the bed base and showed me some mattresses I could have.
I chose sleepeeze 12" S Otto base velvet petal and Therapur Actigel Polar 2800 S mattress also chose to have the new bed assembled.
May 22, 2025
Unprompted review
Knowledgeable staff
Knowledgeable staff. No pressure selling. Plenty of time to test various options.
May 17, 2025
Great customer service and served by…
Great customer service and served by mike who was knowledgeable and great
May 10, 2025
Excellent service from Dreams Tunbridge…
Excellent service from Dreams Tunbridge Wells (Daniel) I was given just the right level of support to enable me to make a decision. No pressure, relaxing calm environment annd a cup of tea. Employ own delivery team who take care, provide mobile direct contact - no needed as all went to schedule. Recycle old mattress option well worth it.
April 18, 2025
Knowledgeable staff
Knowledgeable staff guided us through the selection process for new mattress and bed
April 28, 2025
Unprompted review
Delivered on day promised and in time…
Delivered on day promised and in time slot. Efficient friendly team. Removed packaging and old mattress. Now I have a very comfortable supporting mattress. Slightly too firm at first but now very good.
April 26, 2025
Reese and his colleague were one of the…
Reese and his colleague were one of the best most polite and knowledgeable bed specialists I have met. And I have been researching! I love the fact they have visited the manufacturers and could fully explain the manufacturing and supply chain benefits of each brand, thank you
April 22, 2025
Unprompted review
12 April 2025
12 April 2025. Dreams Tunbridge Wells.
Very pleasant welcome , answered questions thoroughly with superb product knowledge. Wasn’t pushy, lovely cup of tea . Paperwork kept to a minimum, and well explained .
Contact from warehouse double checking delivery details, then call on day of delivery confirming we were first drop ( really useful) . Bed with delivery men to bedroom arrived when promised at 7.30. It was all so so seamless - thank you .
I did wonder who was responsible for such a remarkably high standard of training within the customer journey .
Well done. Gillian
April 12, 2025
Excellent patient salesman giving good…
Excellent patient salesman giving good advice
Bed is amazing exactly as promised 3rd bed purchased from Dreams as always good quality
April 4, 2025
Brilliant service and great products
The representative was really helpful and thorough. Helped me to make an informed decision. The products I have are really good. Really comfortable and look good. Couldn't have got any better
April 18, 2025
Service was .excellent
Service was .excellent, delivery on time, employee knowledgeable.
April 12, 2025
An excellent experience.
Dealing with Dreams was all round and excellent experience. Dan at the Tunbridge Wells branch was knowledgeable about my needs and the beds we bought are first class.
I must add that Dreams very very accommodating as I had to change my delivery date several times as the purchase of my new home was delayed for many months.
April 12, 2025
Dream experienceael and…
The help in the shop from Michael and the cheerfulness from the lads who delivered the bed.
March 29, 2025
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