Dreams - Wakefield Reviews 225

TrustScore 5 out of 5

4.9

Unit 4a Westgate Retail Park, WF2 9SD Wakefield, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Super support from staff Lovely delivery men and greatly improved comfort and sleep Well done Thank you

Rated 5 out of 5 stars

I tried out so many different mattresses at Dreams I was measured up for the correct type for me, the staff were very thorough I wish I had gone months ago, my new mattress and pillows are fantastic.... See more

Rated 5 out of 5 stars

Pleasant and helpful sales person. No pressure. Suggested which mattresses may be best for us making the decision easier. Purchased a Masters Guild 4450 D Firm. It is Firm and very comfortable. Wife... See more

Rated 4 out of 5 stars

Highly recommended. Customer service at Wakefield store was excellent from start to finish. Regular Text message updates on status of delivery. Delivered on time without issue. Delivery men gav... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 4a Westgate Retail Park, WF2 9SD, Wakefield, United Kingdom

  • 01924964344

4.9

Excellent

TrustScore 5 out of 5

225 reviews

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Rated 5 out of 5 stars

Excellent all round

Excellent all round, second purchase of a tempur mattress from the Wakefield branch, used the machine to select the best mattress for us the first time and on this occasion my son, more than happy with service from Melvin as we saw him both times, all explained regarding delivery and recycling of our old mattress, disappointed they are no longer a clearance store as we got our own mattress at a bargain price but we still purchased as we don’t like to be pushed and they aren’t pushy at all

April 19, 2026
Rated 4 out of 5 stars

Highly recommended

Highly recommended.
Customer service at Wakefield store was excellent from start to finish. Regular Text message updates on status of delivery.
Delivered on time without issue.
Delivery men gave advice on using QR code to assist with bed assembly.
Cannot fault.

April 15, 2026
Rated 5 out of 5 stars

Finding comfort!!

Called in to the Wakefield branch of Dreams looking for a new mattress, the staff helped make the process easy and now I'm loving my extremely comfortable nights sleep
Thankyou Dreams

March 6, 2026
Rated 5 out of 5 stars

Sweet dreams!

Amy was kind considerate and helpful.
She helped us with our purchase in a
friendly way, not rushing us or making
us feel uneasy. Five star treatment! Thank you.

March 7, 2026
Rated 5 out of 5 stars

Brill Service

We desperately needed a new mattress and nipped into Dreams to find out what firmness suited us best. Amy was great from start to finish, set us up on the sleep style beds and then let us test a few out. Unfortunately the one we wanted was out of our price range however she made sure we got the best we could for our budget. She also gave us a deal we couldn't refuse on the tempur pillows :) Great service and also great delivery from the lads.
Can't thank her enough. Sleeping much better :)

January 17, 2026
Rated 5 out of 5 stars

What a treat!

Went to the Dreams store in Wakefield, we are currently in the process of moving and yet to have a date but the staff were brill and understanding of our situation - special shout out to Amy who made the process smooth as possible, it was honesty like having a conversation with a friend! I will definitely be back once we start filling up our other bedrooms, thanks guys!

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

I out so many different…

I tried out so many different mattresses at Dreams I was measured up for the correct type for me, the staff were very thorough I wish I had gone months ago, my new mattress and pillows are fantastic. The delivery men were in and out within what seemed like 2 minutes, polite and efficient I couldn’t ask for more. Good service.

February 7, 2026
Rated 5 out of 5 stars

Looking for a new bed

From start to finish the staff were very friendly and helpful and the delivery team was on time I love the bed so comfortable and having better sleep!

February 5, 2026
Rated 5 out of 5 stars

best bed ever!

really quality bed and mattress, bed was delivered on time as promised, great guys, really efficient explained everything to me, loving the bed!

January 23, 2026

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