I was looking for an ottoman bed. There was a good selection of beds on display. The member of staff who was serving me was very helpful and knowledgeable about the products. Everyone working in t... See more
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Went in looking to find the right mattress. Bobby helped us identify the right kind. We tried a few options and identified the best one. Was given good advice and decided to purchase due to the additi... See more
I bought two beds from Dreams and had a very good experience. The service was excellent, the staff were friendly and helpful, and everything was handled professionally. I’m very happy with the quality... See more
The whole shopping /delivery experience was faultless.However slight issue with new bed and trying to report that to somebody was a nightmare.45 minute wait on phone,not prepared to do that,live chat... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit B2 Gallagher Retail Park, WS10 9QY, Wednesbury, United Kingdom
- 01218158550
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We had Excellent service with
We had Excellent service with. Kam -J9
Went in looking to find the right mattress
Went in looking to find the right mattress. Bobby helped us identify the right kind. We tried a few options and identified the best one. Was given good advice and decided to purchase due to the additional discount on offer.
I was looking for an ottoman bed
I was looking for an ottoman bed. There was a good selection of beds on display. The member of staff who was serving me was very helpful and knowledgeable about the products.
Everyone working in the store was pleasant and friendly.
I was particularly pleased about the after sales services available, in particular assembly of the bed and the recycling of the old bed.
All in all a very good experience and I looked forward to my new bed being delivered next month.
Excellent service
Excellent service from salesman & so helpful that I could purchase a bed frame & select a date in Nov for delivery after my building works have finished
I bought two beds from Dreams and had a…
I bought two beds from Dreams and had a very good experience. The service was excellent, the staff were friendly and helpful, and everything was handled professionally. I’m very happy with the quality of the beds and the overall service. I would definitely recommend Dream Bed to others.
Straight forward we ordered mattress…
Straight forward we ordered mattress delivered on time as well excellent service
Excellent service by helpful and…
Excellent service by helpful and friendly staff and excellent quick delivery, fitting and removal of old mattress.
Service was very helpful in the store
Service was very helpful in the store. Bed delivered promptly. Bed and mattress excellent.
The staff were patient
The staff were patient, knowledgeable and helpful. Delivery was on time and the delivery men quick in assembling the bed and tidy.
Lovely helpful sales man.
Lovely helpful sales man.
Great that they assembled it for me.
Lovely bed
Gallagher retail park, Coventry
Recently visited Dreams based at the Gallagher retail park in Coventry. A lovely lady name Jackie served me.
She was very helpful and knowledgeable. Made the experience easy and straight forward.
The new bed etc was delivered yesterday (29.04.26) Kept me updated about time. Two very nice gentleman came, they were smart in appearance and very pleasant and made it hassle free. I live on my own and I felt very safe and they were both accommodating Overall I can't fault this company.
Last night a great nights sleep. I am very happy to recommend Dreams.
May use AI-assist with repliesRead more
The delivery was perfect
The delivery was perfect. The timing was good. They were very respectful to the house. The only problem that I had because a handicap it meant that dreams wanted me to pay an extra 30 pounds to take it upstairs. I said no I managed to take it upstairs or by myself with the one hand. The other problem was the old mattress they wanted me to put it in a delivery bag that they gave me I brought it downstairs and I told the delivery guys I couldn’t do it because of obvious reasons they were very helpful and placed it in the delivery bag. The bed is brilliant. It was for my mom. She’s very comfortable with it. she sleeps well she wakes well. The only problem I had was all the extra charge has been mounted up even though I paid 30 pounds I think for delivery charge still have to pay another 30 pound to take it up 10 flights upstairs that to me is extortion. I can’t remember the exact date it was delivered. The name is N Meade.

Reply from Dreams - Wednesbury J9 Gallagher Retail Park
Thank you and the Dreams Team
Thank you and the Dreams Team. It's great and there are no problems as always.
There is a mark on the headboard and…
There is a mark on the headboard and also some paint is rubbed off from the side rails.

Reply from Dreams - Wednesbury J9 Gallagher Retail Park
Great service
Great service. Friendly and helpful staff
The sales assistance was patient and
Knowledgable, and took the time to make sure we were happy with our purchases.
We recently purchased two mattresses…
We recently purchased two mattresses and had an excellent experience. Jimmy was professional, knowledgeable, and attentive, making the entire process smooth and stress-free. Highly recommended.
Have to say it was a great experience…
Have to say it was a great experience from start to finish. From walking into the store through the excellent communications afterwards to the delivery and assembly - everything was spot on.
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