Dreams - Wednesbury J9 Gallagher Retail Park Reviews 

236
TrustScore 5 out of 5

4.8

Unit B2 Gallagher Retail Park, WS10 9QY Wednesbury, GB


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Rated 5 out of 5 stars

I was looking for an ottoman bed. There was a good selection of beds on display. The member of staff who was serving me was very helpful and knowledgeable about the products. Everyone working in t... See more

Rated 5 out of 5 stars

Went in looking to find the right mattress. Bobby helped us identify the right kind. We tried a few options and identified the best one. Was given good advice and decided to purchase due to the additi... See more

Rated 5 out of 5 stars

I bought two beds from Dreams and had a very good experience. The service was excellent, the staff were friendly and helpful, and everything was handled professionally. I’m very happy with the quality... See more

Rated 4 out of 5 stars

The whole shopping /delivery experience was faultless.However slight issue with new bed and trying to report that to somebody was a nightmare.45 minute wait on phone,not prepared to do that,live chat... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit B2 Gallagher Retail Park, WS10 9QY, Wednesbury, United Kingdom

  • 01218158550

4.8

Excellent

TrustScore 5 out of 5

236 reviews

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1-star

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4.8

All reviews

(236)

14,501 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Went in looking to find the right mattress

Went in looking to find the right mattress. Bobby helped us identify the right kind. We tried a few options and identified the best one. Was given good advice and decided to purchase due to the additional discount on offer.

September 9, 2026
Rated 5 out of 5 stars

I was looking for an ottoman bed

I was looking for an ottoman bed. There was a good selection of beds on display. The member of staff who was serving me was very helpful and knowledgeable about the products.
Everyone working in the store was pleasant and friendly.
I was particularly pleased about the after sales services available, in particular assembly of the bed and the recycling of the old bed.
All in all a very good experience and I looked forward to my new bed being delivered next month.

September 7, 2026
Rated 5 out of 5 stars

Excellent service

Excellent service from salesman & so helpful that I could purchase a bed frame & select a date in Nov for delivery after my building works have finished

September 5, 2026
Rated 5 out of 5 stars

I bought two beds from Dreams and had a…

I bought two beds from Dreams and had a very good experience. The service was excellent, the staff were friendly and helpful, and everything was handled professionally. I’m very happy with the quality of the beds and the overall service. I would definitely recommend Dream Bed to others.

August 27, 2026
Rated 5 out of 5 stars

The staff were patient

The staff were patient, knowledgeable and helpful. Delivery was on time and the delivery men quick in assembling the bed and tidy.

May 30, 2026
Rated 5 out of 5 stars

Gallagher retail park, Coventry

Recently visited Dreams based at the Gallagher retail park in Coventry. A lovely lady name Jackie served me.
She was very helpful and knowledgeable. Made the experience easy and straight forward.
The new bed etc was delivered yesterday (29.04.26) Kept me updated about time. Two very nice gentleman came, they were smart in appearance and very pleasant and made it hassle free. I live on my own and I felt very safe and they were both accommodating Overall I can't fault this company.
Last night a great nights sleep. I am very happy to recommend Dreams.

April 29, 2026
Unprompted review
Rated 3 out of 5 stars

The delivery was perfect

The delivery was perfect. The timing was good. They were very respectful to the house. The only problem that I had because a handicap it meant that dreams wanted me to pay an extra 30 pounds to take it upstairs. I said no I managed to take it upstairs or by myself with the one hand. The other problem was the old mattress they wanted me to put it in a delivery bag that they gave me I brought it downstairs and I told the delivery guys I couldn’t do it because of obvious reasons they were very helpful and placed it in the delivery bag. The bed is brilliant. It was for my mom. She’s very comfortable with it. she sleeps well she wakes well. The only problem I had was all the extra charge has been mounted up even though I paid 30 pounds I think for delivery charge still have to pay another 30 pound to take it up 10 flights upstairs that to me is extortion. I can’t remember the exact date it was delivered. The name is N Meade.

March 11, 2026
Dreams - Wednesbury  J9 Gallagher Retail Park logo

Reply from Dreams - Wednesbury J9 Gallagher Retail Park

Good Morning Nigel

Thank you for taking the time to leave a review, your feedback is greatly appreciated.
I attempted to contact you today to discuss this further but unfortunately, I was unable to reach you, so I have followed up with an email instead.

I look forward to hearing from you soon.

Regards,

Nick

Rated 1 out of 5 stars

There is a mark on the headboard and…

There is a mark on the headboard and also some paint is rubbed off from the side rails.

March 7, 2026
Dreams - Wednesbury  J9 Gallagher Retail Park logo

Reply from Dreams - Wednesbury J9 Gallagher Retail Park

Good Morning Mohammad Shehzad Uppal ,

Thank you for taking the time to leave us your review and for speaking with me today.

As discussed, I have arranged an exchange on the damaged parts, I have sent you an email with further details.

If you do have any further questions, please get back to me directly.

Kind Regards,
Faye

Rated 5 out of 5 stars

Great service

Great service. Friendly and helpful staff
The sales assistance was patient and
Knowledgable, and took the time to make sure we were happy with our purchases.

March 1, 2026

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