Dreams - Wellingborough Reviews 

184
TrustScore 4.5 out of 5

4.7

Castlefields Retail Park, NN8 2DP Wellingborough, GB


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See what reviewers are saying

Rated 5 out of 5 stars

the staff very friendly and helpful was offered tea or coffee and then on to bed machine this was extremely helpful in choosing our next mattress .there was no pressure and the staff patiently waited... See more

Rated 5 out of 5 stars

Joanne went out of her way to help us choose a bed, showing us all the options and explaining the various choices.

Rated 5 out of 5 stars

What a fantastic company Dreams are! Excellent sales team manager Mark, with a relaxed but informative sale of our bed and mattress. On delivery day driver Paul continued to give us an up to date t... See more

Rated 5 out of 5 stars

The staff were extremely helpful and patient. We were impressed by the choice and range of mattresses available and the knowledge of the member of staff. Even more comfortable pillows were available t... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Castlefields Retail Park, NN8 2DP, Wellingborough, United Kingdom

  • 01933718308

4.7

Excellent

TrustScore 4.5 out of 5

184 reviews

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4.7

All reviews

(184)

14,501 reviews in the last 12 months

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Rated 5 out of 5 stars

Mark

Mark, the guy who arranged my delivery, take old mattress away, would have taken my old bed too but I changed my mind as had someone who needed it, had a refund within 3 days.
The delivery guys built the bed put the new mattress on, and after 3 hours it was made up, the comfort was outstanding immediately as I have an injured back, and I thank the Wellingborough branch so much, for a smooth transaction. Also for Mark's advice before buying - invaluable.

January 21, 2025
Rated 5 out of 5 stars

The whole process has been good

The whole process has been good. Ordering was spot on & the staff very efficient. Delivery was prompt and a smooth transaction + the removal of the old matress. I'm pleased with the new one and have slept well.

January 28, 2025
Rated 5 out of 5 stars

We were assisted by Maurizio when we…

We were assisted by Maurizio when we visited Dreas in Wellingborough. He provided us with a cup of coffee and then guided us through the whole process of selecting the right type of mattress and then showed us a selection of suitable mattresses by different manufacturers. He was extremely knowledgable about the construction and materials used and let us spend as much time trying the various options as we wanted. Having made our choice he was very helpful in sorting out the paperwork as well. Extremely helpful and pleasant with a refreshing attitude to customer service. Many thanks.

January 7, 2025
Unprompted review
Rated 5 out of 5 stars

The staff were extremely helpful and…

The staff were extremely helpful and patient. We were impressed by the choice and range of mattresses available and the knowledge of the member of staff. Even more comfortable pillows were available to try out which we also purchased. We were offered coffee and made to feel welcome. The paperwork was clearly explained, delivery and collection of the old mattress etc arranged without complication . We were not rushed.

November 9, 2024
Rated 4 out of 5 stars

Amending order

Very helpful in store even when after I placed order one phone call and ordered was amended with same delivery date.
Text message day before confirming delivery time.All.in all a pleasant experience.

October 27, 2024
Rated 5 out of 5 stars

It all got sorted

Had a nightmare with a mattress and base it took a while but with the help of Mark and Mario at the shop in Wellingborough my previous bad review has been turned around a new base beautiful green and flaxby mattress a few good nights sleep I fully retract that I was mis sold the previous pair together just be careful folk when buying from anywhere these items are separate thanks to John David and Rob also with Mark and Mario finally got it figured out and now am a happy sleeper and a happy customer

October 5, 2024
Unprompted review
Rated 5 out of 5 stars

What a fantastic company Dreams are!

What a fantastic company Dreams are! Excellent sales team manager Mark, with a relaxed but informative sale of our bed and mattress.
On delivery day driver Paul continued to give us an up to date time of delivery, narrowing it down to a 2 hour slot. Shoe covers were worn and great care was taken to deliver the furniture upstairs.
The bed had very clear instructions to assemble and all parts were carefully packed. We are very pleased with our purchase.

September 13, 2024
Rated 5 out of 5 stars

Actually being measured for a mattress…

Actually being measured for a mattress was an eye-opener, but made it easier to decide on my new mattress. It was delivered and the old one taken away quickly and easily and I have been sleeping well on a comfortable bed instead of a lumpy and painful one. A very good experience. Thank you.

September 21, 2024

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