Dreams - Wolverhampton Reviews 

231
TrustScore 5 out of 5

4.9

Bentley Bridge Retail Park, WV11 1BP Wolverhampton, GB


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Rated 5 out of 5 stars

My partner and I needed a new bed and saw the sale advertised on TV. We wanted the mattress that keeps you cool. An assistant asked if we needed help and when we said what we wanted he immediately... See more

Rated 5 out of 5 stars

Rik was very patient with me as I asked numerous questions about my adjustable bed purchase. No pressure sales involved. Shown how everything works and options and choices available. Happy with my pur... See more

Rated 5 out of 5 stars

Excellent service from start to finish - it took my mum and I 2.5 hours to choose a bed and two mattresses and the sales men there moved mattresses from one bed to another for my mum to try out and di... See more

Rated 5 out of 5 stars

I'd been looking for a good quality mattress for a while and saw a few which were very expensive big brand names. I was shown around the store by Emma to try and find something suitable, and I found a... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Bentley Bridge Retail Park, WV11 1BP, Wolverhampton, United Kingdom

  • 01902810406

4.9

Excellent

TrustScore 5 out of 5

231 reviews

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4.9

All reviews

(231)

14,140 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional service

Exceptional service. Chris looked after us and recommended appropriate products. Made our shopping experience very pleasant and efficient. Would recommend Chris, very knowledgable. I have to say though, all staff were very kind and polite.

October 2, 2022
Unprompted review
Rated 5 out of 5 stars

Ottoman bed frame purchase.

Ottoman bed frame purchase.
Visited the Wolverhampton branch to purchase a double ottoman bed frame for our guest room. Staff were welcoming and friendly, offering hot beverages as we looked at the various options. Once we had chosen, we asked several questions which were answered with certainty, the staff were knowledgeable about the products they were selling and didn’t pressurise us into purchasing. Overall I would recommend the branch to family and friends, definitely shop there again.

August 27, 2022
Unprompted review
Rated 5 out of 5 stars

Perfect company

Perfect company, I was greeted served by Chris at the Wolverhampton Dreams branch who had perfect knowledge about the mattress I wanted to buy and had already researched, they are a really friendly company to shop with, who take time to listen to you and and your needs down to the minutest details. They have very comfortable, bright, clean showrooms, and go the extra mile to make sure you are matched with the product of your Dreams, excellent green disposal credentials and I can highly recommend this company to one and all well done.

August 23, 2022
Unprompted review
Rated 5 out of 5 stars

Good customer service and experience

The customer service i received was great. I went into dreams just to check it out, but ended up buying a bed and mattress with pillows etc, because of the customer service and support i received

August 16, 2022
Unprompted review
Rated 5 out of 5 stars

go and try the store

needed a new matress so went to the store. salesman was great , not pushy but very knowledgeable. fed up of buying a new matress every few year so wanted a quality one, that will last. was important to try one out and not guess what would turn up. very pleased.

August 10, 2022
Unprompted review
Rated 5 out of 5 stars

Bed Purchase

Ryan and Richard were very helpful and came across in a professional manner and we did not feel under pressure at all. They both were very knowlegdable about the dreams products.
Purchased a Therapur Artic matress with cooling matress protector and cooling Duvet. Have to say these poducts really help to stop overheating at night. Top marks to the team at Dreams Wolverhampton.

July 30, 2022
Unprompted review
Rated 5 out of 5 stars

Satisfaction beyond my DREAMS 😊

Had a fabulous experience with Dream’s assistant Hollie. She was so helpful to me and explained things thoroughly in order to help me to choose a perfect bed for my complex needs. We also used the Dream Machine which was fun and very helpful too. Hollie was extremely kind to me and helped me to access the beds more easily for me to gain access to try them. Hollie and the team made me and my daughter and son in law coffees and offered more and were continuously very kind , welcoming and helpful. I felt really well attended to. Best of all I purchased a bed that is beyond my wildest dreams, Thank you Hollie and the team at Dreams, Bentley Bridge, Wednesfield. We really will be returning to this store soon.

July 26, 2022
Unprompted review
Rated 5 out of 5 stars

GOOD SALESPERSONSHIP.

Salesperson engaged my attention from the moment i entered the store.They explained in clear and easy to understand terms exactly what i needed to know,repeating it at times to help me to understand.they were very patient when i repeated a question,We were on first name terms throughout which made the visit more relaxed.Altogether, a really excellent experience.

July 25, 2022
Unprompted review
Rated 5 out of 5 stars

Dream bed

Very friendly and product knowledge is outstanding. Very good value for money. Would highly recommend their service and products. Even have a nice cup of tea and a chat. Bentley bridge was a very welcoming store. Chris was a star.

July 21, 2022
Unprompted review

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