Gordon in wolverhampton branch, was attentive, friendly, knowledgeable and patient. He went above and beyond for us and took notice of health conditions ie back/spinal issues without being pushy. We w... See more
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My son finds the mattress comfortable and delivery good but the green bag that was meant to arrive to recycle my old mattress came after the new one. Luckily the driver took it away anyway but I’m not... See more
Fantastic staff.was greeted as I walked in by ryan,who really knows his beds.was measured on sleepmaster ,to find the right mattress for my needs,was given 5 different ones to try,until I made my choi... See more
Went into Dreams Bentley Bridge and Gordon came over to help. His expertise with the sleep match and the different types of mattress was extremely helpful. He gave us pillows to use on the beds and ex... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Bentley Bridge Retail Park, WV11 1BP, Wolverhampton, United Kingdom
- 01902810406
4.9
Excellent
225 reviews
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The professionalism of the sales team.
The sales person instore was welcoming and not over bearing, her knowledge and expertise made us feel at ease. Her professionalism made us to buy instore and not online which i was grateful of.
April 7, 2024
Great in store experience
Very helpful and polite staff that were patient with our questions and needs
February 9, 2024
Very helpful
Very helpful. Friendly and professional staff. Prices were very good. Would recommend to anyone. Very satisfied with product.
March 23, 2024
Fantastic Customer Experience
From the ordering stage in the store with Mollie to the delivery and build yesterday by Craig and his colleague it was just perfect. They went that bit extra stuggling to get the super king matress up the stairs but they managed to do it.
Everything was done exactly as we had hoped and could not be happier.
Many thanks.
March 22, 2024
Unprompted review
The man who served me in shop,and the…
The man who served me in shop,and the delivery men very nice .
March 3, 2024
High standards of Service
Victor was welcoming and informative according to what we required for a new mattress for our spare room. We had previously spent a great deal of money only recently on one of your top quality mattresses and had received similar high quality standads of service.
February 11, 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I ordered Otober and if I didn't go in…
I ordered October and if I didn't go in to the store I wouldn't have my beds now.
26 Jan I received them disgusting and they gave me 50 pound off for the inconvenience not happy
February 4, 2024
Reply from Dreams - Wolverhampton
Dear Mr Icke
Thank you for your review. I am so sorry for the issues you experienced in getting delivery. I can certainly understand the frustration that this must have caused you.
I have sent you an email with a suggested resolution. I hope that this will help to go some way towards restoring your faith in Dreams.
Many thanks
Peter
The young lady who served me was…
The young lady who served me was polite, informative and caring.
January 15, 2024
Excellent
From the visit to the showroom through to delivery, we received excellent customer service. Thank you so much !
February 1, 2024
In store we were greeted and asked what…
In store we were greeted and asked what we were looking for tried lots of beds and pillows out found what we like then talked about payments and how we wanted to bed to be disposed of and payment made and delivery sorted
December 26, 2023
Excellent service from choosing our bed…
Excellent service from choosing our bed to delivery . Megan the assistant was extremely helpful
January 28, 2024
The staff were very helpful
The staff were very helpful. Good choice of mattresses in a range of prices. They delivered when they said they would. Easy and seamless.
January 28, 2024
Friendly and helpful staff
January 27, 2024
Service
From stat to finish buying the bed was great experience. The sale advisor was helpful and accommodating. Nothing was too much trouble. The delivery service was equally good. Thank you so much. Will definitely recommend the high quality service and will be be back to purchase in the future.
January 20, 2024
My new bed is absolutely wonderful
My new bed is absolutely wonderful. I have the best night sleep ever.
January 14, 2024
First class service from start to…
First class service from start to finish by Dreams @ Bentley Bridge @ Wolverhampton.
January 6, 2024
Good Service Perfect Bed
I am very happy for services I like team work And Very Helpful guys
December 27, 2023
Unprompted review
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