Eloise was so friendly , inviting and knowledgeable. Nothing was too much trouble . She was very helpful and was very patient with my need to try out different mattresses which the assessment bed i... See more
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Dreams in Worcester were fantastic. Ciara was polite and friendly and she recommended using the sleep machine and made us feel at ease using it . We were guided to mattresses which matched our need... See more
Excellent from start to finish. Just one query that remains unanswered - some stitching on the mattress top is, well, not stitched. I took a photo on delivery but no feedback yet. Bed is excellent.... See more
Amazing experience from the moment we walked into Dreams Worcester. Georgia helped us from the moment we walked in. No pressure, very helpful. Delivery date was sooner than expected. Delivery guys wer... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit C Lowesmoor Place, WR1 2DZ, Worcester, United Kingdom
- 01905918064
4.9
Excellent
175 reviews
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Friendly service with a smile
Friendly service with a smile! Knowledgable staff and great manager. Thank you!
May 18, 2026
Unprompted review
Service was excellent
Service was excellent, delivery was on time and expertly done and bed is better than I hoped for.
May 17, 2026
Everything as expected
February 14, 2026
Due to the friendliness that you…
Due to the friendliness that you receive when you enter the store and the perlitnes during your visit and the help that you get when deciding which mattress you buying.
January 25, 2026
It’s good product
January 20, 2026
Good service all roundI have already cimpleted one response
I have already cimpleted one response. Service in shop excellent and so was delivery.
January 2, 2026
Great service
Great service
Very professional
Very informative
Listened to our needs
Excellent quality product in
December 19, 2025
Everything was very good bed is lovely…
Everything was very good bed is lovely fitting was great the only thing that was a problem was bed was to big for room
December 13, 2025
Dreams delivered what I needed.
I knew I needed a soft mattress, Dreams was the second shop I visited. The matress felt right when I tried it. The price was very attractive. Sales staff were very warm and professional, assurances re after-sales care and support very positive.
Delivery on time and polite.
Most importantly - I'm delighted with my improved sleeping!
December 12, 2025
Worcester Store for New Bedframe
In store we were greeted by Eloisa, we told her what we were looking for, and she showed us a selection of bedframes that met our needs, she answered our questions, immediately and without hesitation. When we decided on the bedframe we wanted, we proceeded to her desk to complete the order. She offered us drinks, which we accepted, then we continued to complete the order, again Eloisa explained every step clearly and precisely showing us the monitor screen so we could check each item of the order was correct. We selected a delivery date, and completed the payment. The experience was straightforward and pleasant. Just the same as the last time we got something from this store about a year ago.
November 30, 2025
Unprompted review
Great service from start to finish.
November 29, 2025
Selecting a new Mattress and Bed
My Wife and I were assisted in selecting a new bed and mattress by Rob at the Worcester (Lowesmoor place) store.
He was very professional and offered us a computerised process to select a new mattress that would be suitable for both our needs.
He also showed plenty of patience while we selected a new bed frame.
Excellent service.
November 25, 2025
Unprompted review
Sweet Dreams!!
From start to finish Dreams are with you all the way! Sweet Dreams!!!!
November 9, 2025
Got what we wanted
Staff were helpful and we got what we wanted, what else is there to say?
October 19, 2025
Great service from Dreams…
Great service from Georgia at Dreams Worcester.
Mattress was delivered on time and by very polite and helpful team.
10 nights now enjoying our very comfortable new mattress
Would not hesitate to recommend Dreams Worcester
October 17, 2025
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