Colleague very knowledgeable instore at worting branch, and not pushy. Purchase handled quickly and quick delivery with slots given in advance, so you can plan your day
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolute perfection – the most comfortable single bed I’ve ever owned! I recently purchased a single bed from Dreams, and I could not be happier with my choice! this completely exceeded my expectati... See more
Jagoda the Dreams representitive was excellant in dealing with our purchase.She explained everything in detail about the product and allowed us to sample the products.The Dreams company have a system... See more
Buying a new mattress is an big and important purchase, and so we appreciated being given plenty of time and discussion so that we could make an informed decision. The salesman was knowledgeable, frie... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
59 Chapel Road, BN11 1HR, Worthing, United Kingdom
- 01903337049
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The assistant in the worthing branch…
The assistant in the worthing branch was really helpful and guided me to the right choice of mattress and bed frame. Delivery was excellent service and excellent communication from everyone at Dreams. Thank you 😊
On time clean and quite polite
Excellent customer service from a…
Excellent customer service from a knowledgeable member of staff who sold us the bed we needed
Colleague very knowledgeable instore at…
Colleague very knowledgeable instore at worting branch, and not pushy. Purchase handled quickly and quick delivery with slots given in advance, so you can plan your day
Very pleased
Very pleased , with your help I chose the right bed. Delivery was excellent, and all round thank you
Absolute perfection
Absolute perfection – the most comfortable single bed I’ve ever owned!
I recently purchased a single bed from Dreams, and I could not be happier with my choice! this completely exceeded my expectations from the very first night, the comfort level has been incredible. The mattress provides the perfect balance of deep, cushioned support and softness, meaning no more waking up with a stiff back or tossing and turning all night. The build quality of both the frame and the base feels exceptionally sturdy, solid, and premium.The entire buying journey was seamless.
Excellent service
Excellent service love my new bed Excellent staff from sales to delivery
A very positive experience
Buying a new mattress is an big and important purchase, and so we appreciated being given plenty of time and discussion so that we could make an informed decision. The salesman was knowledgeable, friendly and helpful. We arranged a suitable delivery time and it all happened without a hitch and at the agreed time. The delivery guys were friendly and efficient.
I'm sleeping deeper and feeling rested…
I'm sleeping deeper and feeling rested after a good nights sleep. The delivery service was awesome and staff were very informative of the product. The Tempura cool smart mattress is fantastic and I'm getting a good nights sleep.
Joshua in the worthing store was great
Joshua in the worthing store was great, very helpful and friendly. Great service
Excellent in-shop experience with…
Excellent in-shop experience with product review and ordering (divan bed and mattress), very good delivery and assembly of new bed & removal of old mattress etc. New divan bed and mattress very comfortable and great storage space.
5 star service
Bought a mattress from dreams after going to a local independent shop, who’s service lacked a lot to be desired
Connie at the Worrhing branch was great, curious about my needs, warm and thorough. Greeted at the door and everything explained.
Very helpful with our choice
Very helpful with our choice. Delivery was good with old mattress being removed. New mattress is very comfortable
Very comfortable single ottoman bed
Very comfortable single ottoman bed. Can't believe how much I can get in the ottoman ! Perfect guest bed & spot on service.
Quick and understang.
Scott at the Worthing branch was really…
Scott at the Worthing branch was really helpful. Thrilled with our new mattress. Everything was as promised.
All very pleased Delivery Drivers
All very pleased Delivery Drivers
Very Helpful
All First Class Servive
Looking for twin single beds
Looking for twin single beds, we visited the Worthing Dreams Store. A young lady called Connie was very helpful and professional. Having spoken with her we placed our order online for the beds as they had an available discount, but her advice was instrumental in our choice.
Very helpful sales (Freya) staff and…
Very helpful sales (Freya) staff and delivery on the date promised. Bed is super comfy and a good investment!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







