Assessing our sleeping postures on the sleep match as well as trying out several mattress was highly useful in helping us make the right choices for our sore backs. With the store discount, free deliv... See more
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We found very helpful staff giving useful advice. We've bought from this store in the past, and can't fault the sales team. They were helpful without being intrusive, and responded very well to ou... See more
The staff were knowledgeable and showed me a number of mattresses to try out. The delivery men arrived on time and were helpful.
Helpful staff and wide range of beds to choose from. I am pleased with the Silent Night mattress we bought and the good delivery service. I suggest it would have been helpful to have a copy of the S... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2C Berse Road, LL11 2BL, Wrexham, United Kingdom
- 01978515364
4.8
Excellent
177 reviews
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Excellent service by sales lady she was…
Excellent service by sales lady she was brilliant
May 31, 2026
My Dreams mattress is a dream
The staff were knowledgeable and showed me a number of mattresses to try out. The delivery men arrived on time and were helpful.
May 8, 2026
Was very helpful and friendly giving…
Was very helpful and friendly giving lots of good advice.
May 24, 2026
Great
Good, friendly customer service. Very easy to choose a quality mattress in store - and good advice. Delivery on time with no issues. New mattress has been great.
October 4, 2025
Top quality service and product.
Top quality service and product.
Great team delivering and setting up.
May 9, 2026
Service was great and the the lads who…
Service was great and the the lads who delivered it were brilliant
May 9, 2026
Easy transaction
Although the item I wanted was no longer in stock, the staff pointed me to the next suitable product. Staff were friendly and helpful and the transaction was easy. The delivery arrangements were clear and the item was delivered on time.
April 13, 2026
A good nights sleep
A good nights sleep really love the mattress it has made such a difference to my sleep pattern no more tossing and turning
April 11, 2026
Popped in to the shop for a browse and…
Popped in to the shop for a browse and left with a new bed,headboard and mattress. Great products and helpful staff.
March 28, 2026
Unprompted review
Good Quality All Round
Prompt and efficient delivery. Good quality product. Excellent customer service and product knowledge
March 14, 2026
Very helpful
Staff were helpful and did not pressure me at all. I was able to take as much time as I needed
March 8, 2026
A great purchase
Am really pleased with my new mattress, couldn’t have asked for anything more comfortable. The whole experience was very positive, from the helpful store assistant to the friendly crew who delivered my matttess and took the old one away. A great experience all round
February 21, 2026
What a fantastic team at Dreams…
What a fantastic team at Dreams Wrexham. Very very helpful and proactive but at the same time allowed us time to make a decision. Excellent service.
February 21, 2026
New Mattress
Andrea at the store was very helpful in choosing our new mattress and the delivery went well even though the two lads had problems with the vehicle and were behind schedule but they did keep us informed.
January 19, 2026
New Mattress
The whole experience was fine from the time we
placed the order until delivery.
We tested out various options in store to match our sleep pattern. We chose new pillows mine was fine but the wife found hers too hard and this was swapped for a softer version without any hassle and on a no cost basis.
All in all a good experience.
January 27, 2026
May use AI-assist with repliesRead more
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I went to bed first night loving my new…
I went to bed first night loving my new mattress. Unfortunately I woke three hours later feeling incredibly nauseous. I thought I was going to die. I decamped to my lounge. Eventually I left the mattress to air for 72 hrs. Now I love my new mattress
January 30, 2026
Reply from Dreams - Wrexham
Hi Kevin Wood,
Thank you for taking the time to share your feedback, we appreciate it.
I attempted to contact you today but was unable to get through, so I have followed up with an email instead.
If you would like to discuss this further, please feel free to reply to my email and I will be more than happy to give you a call at a convenient time.
Thank you again for your feedback.
Regards,
Hassan
Good products and helpful staff
Helpful staff and wide range of beds to choose from. I am pleased with the Silent Night mattress we bought and the good delivery service.
I suggest it would have been helpful to have a copy of the Sleep match report to look at to help us select a mattress and to have been informed the return policy didn't apply to the display mattress we bought.
January 17, 2026
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