dresswe.com Reviews 

156
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

I purchased an order with dresswe.com on May 10th. I checked with them about the order on June 5th through their contract email. They claimed that my package had been delivered and that’s a lie! I c... See more

Rated 1 out of 5 stars

I placed an order on 2.17.14. Have never received an email confirmation nor status update of my order.Site says sub order created and awaiting delivery as of 3.5.14 but no additional information since... See more

Rated 1 out of 5 stars

Beware and think twice before ordering. Don't be a fool like I was, I ordered a lovely dress which I had seen on Facebook it took weeks to arrive and when it did the size was soo tiny for plus size bu... See more

Rated 1 out of 5 stars

I have recived yesterday a dress which I was buying it for my Fiancee to be for our "Engagement Ceremony" Unfortunately we have received a VERY VERY LOW Quality dress although we paid a lot around... See more

Company replied

Company details

  1. Shopping & Fashion

Information provided by various external sources

Dresswe is a professional company focus on customizing wedding & special occasion dresses. We have our own factories with professional tailors and workers which will make sure the quality before shipping. You can find the trendiest bridal fashion here. Dresswe Creates each of its design into a combination of culture and art in an open-minded manner, and show the world the unique charm and verve of modern women. With following the new trend of dress design at world level, dresswe's design is positioned to display women’s elegance and grace to the greatest extent.


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1.1

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TrustScore 1 out of 5

156 reviews

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1.1

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(156)

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Rated 1 out of 5 stars

Bad customer service

Still waiting for a response to my emails. I ordered dress February 11, and have gotten no response as to the status of my order. I even tried calling long distance in the hopes of speaking with someone, but it says it is a non-working number! I feel very disappointed.

March 12, 2014
Unprompted review
dresswe.com logo

Reply from dresswe.com

Dear friend,

could you please tell me your order number? And let me know the number you were calling? I will check that for you.

Thank you so much for your understanding.
Dresswe

Rated 1 out of 5 stars

Dont waste your money !!!!

I have recived yesterday a dress which I was buying it for my Fiancee to be for our "Engagement Ceremony"
Unfortunately we have received a VERY VERY LOW Quality dress although we paid a lot around 450 euro including shipment and duty taxes. Actually it was very disappointing for us to have such a Quality after we have trusted what they have written on their website. And we tried to contact them but they dont reply. Dont waste your Money!!!

March 10, 2014
Unprompted review
dresswe.com logo

Reply from dresswe.com

Hi dear friend,

So sorry for your unhappy.
Could you please let me know how your dress with low quality,we are happy to help you solve that.
And also could you please send me your email address and order number so that I could find your order status and let our service manager contact you to solve the problem.
For 450 euro,that might be some misunderstood between us,coz we only do USD payment.And if your order is over $128 we are free shipping to you.

Please be sure to check your spam folder if you don't see our reply in your mailbox.
Thank you so much,
Dresswe

Rated 1 out of 5 stars

My order still hasn't shipped!!!

I ordered my mom's dress for my wedding on Feb. 8th. It has surpassed the 13-17 processing period and my dress still has not shipped out!!! I've tried contacting them twice and no one has responded to my emails as to when the dress will ship! Its coming from overseas so I know it'll take awhile even with expedite shipping and it needs to be here asap in case alterations need to be done. I am so pissed. So know we'll have to go on a hunt for another dress before my wedding at the end of the month!!! I would never shop here ever again and I suggest you spare yourself the headache!! I really hate companies with piss poor customer service!

March 6, 2014
Unprompted review
dresswe.com logo

Reply from dresswe.com

Hi dear friend,

I am wondering have you received your mom's dress now?
We do have a few days tailor time,but if the dress is shipped to United State,the item would be arrived within 2 days after we ship it.

And if that is possible,could you please offer me your order number,and our customer service will contact you as soon as possible.(To the email which you sign on our website)
Please be sure to check your spam folder if you don't see it in your mailbox.

I am so sorry for the inconvenience you have had.
Wait for your order number.
Dresswe

Rated 5 out of 5 stars

My prom dress was simply....................beautiful

I was simply fretting when my prom nite came as I simply did not have anything to wear! After all, I wanted it to be beautiful but did not have much to spend. This is when I decided to try out dresswe.com.

The dresses were beautiful but then I was concerned about the price. But I was pleasantly surprised when I checked out the price tag as I realized that I could avail of $10 discount coupon on that price. I placed the order immediately.

Now my concern was regarding the delivery of the package. In case it came late, all my efforts would have been in vain. To add to my happiness, the packet arrived as per the scheduled time and it was exactly what I had ordered. Thus I had ample time to try out my outfit. The dress was of good quality just as mentioned on the site. The dress made my prom nite perfect!

February 24, 2014
Unprompted review
dresswe.com logo

Reply from dresswe.com

Dear Customer,

Thanks for your positive reviews for our products.and we are pleased to know that you like our products.
We will try our best to improve our service and make everything perfect on your support.
If you have any other questions, please contact:reviews@dresswe.com or service@dresswe.com.


Have a nice day!
Dresswe.com

Rated 1 out of 5 stars

Buyers beware! do not waste your time or money

I orederd my wedding gown here 2 weeks ago and i emailed them about it a couple of days ago and just got a response stating its out of stock ( it does not show this online) and to order something else and they will not give me a full refund even though this is no fault of my own they will only refund shipping costs! So beware if you are spendind alot of money here DO NOT DO IT unless you have mutiple choices or money to waste go somewhere else!!!

February 18, 2014
Unprompted review
Rated 1 out of 5 stars

worst service online

I placed an order on 3rd november 2013, the order was composed by:

- a jacket: received about 2 weeks after the order, it's beautiful, same as the photo
- a coat: received 1 month after the order, but the item is completely different than the photo. It shoud be a coat but is made in PLASTIC and it doesn't have a recognizable shape. Nobody can wear that!
- a cardigan: today, 23rd dicember 2013, I still haven't received it, Tracking the packet tells me that I should have received it on 3rd dicember, but I haven't received anything

Lots of emails to the supporto service, they continue to tell me to wait for the cardigan to arrive, they also ignore my requests about the coat.
I asked for a refund and they still ignore me.
I warn everyone is reading this post NOT to buy on this site: poor quality, poor service, waiste of money.

December 23, 2013
Unprompted review
Rated 4 out of 5 stars

My wedding dress delivered

It was on November when I bought a wedding dress from the site. A bride's dress for instance. My wedding was on December 3... A friend had directed me to the site claiming they were fast and responsive. To my amazement I got to prove that when the site made and shipped a gorgeous design in as little as 12 days. It came before December. This site saved my time and money because I had started looking at the designs in a local boutique here.

December 12, 2013
Unprompted review
Rated 5 out of 5 stars

Superb Customer Service.

Online shopping can be rather daunting, and selecting a store a nightmare. When a friend recommended dresswe.com as a good choice to get a gown for my sister on her wedding, I was at first apprehensive. I asked her several questions and thinking she could not convince me, she suggested I contact the company itself.

I continued my questioning and was pleased to have all my queries answered, especially about shipping abroad. Anyway, we worked out all the details online and I was finally sure I could make my order. The gown was delivered in time, exactly as I had expected it to be. I must say the winning factor was the professionalism of the customer rep I interacted with. Overall, I am pleased with the site, and would gladly send over my friends.

October 22, 2013
Unprompted review
dresswe.com logo

Reply from dresswe.com

Dear Customer,

Thanks for your positive reviews for our products.and we are pleased to know that you like our service.
We will try our best to improve our quality and make everything perfect on your support.
If you have any other questions, please contact:reviews@dresswe.com or service@dresswe.com.


Have a nice day!
Dresswe.com

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