Overall a positive experience and I would recommend them. However, a few points: 1. Car not prepared to standard expected. Only after reaching home noticed a large stain on right side bumper and a... See more
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See what reviewers are saying
Great service and experience with Agi, who was extremely friendly, helpful and accommodating. We couldn’t be happier buying from her and with our new car. Sen & Sal
Stela is a fantastic sales person. She answered all my questions about the car and her explanation of the purchase options and add ons was clear. On the day of collecting the car, there was somethin... See more
Approved used TT was thoroughly sorted and in beautiful condition. A real gem with all the desired options. The purchase experience was easy, paperless, and efficient. This was my 37th car, 4th TT... See more
Company details
Written by the company
Drift Bridge Group is a trusted automotive retail group with a heritage dating back over 85 years. We represent leading brands including Audi, Volkswagen, Honda, Škoda and Geely, offering new and Approved Used vehicles alongside a full range of aftersales services. With locations across Surrey and South London, our focus is on delivering quality, reliability, and outstanding customer service. Whether you're purchasing your next car or bringing your current vehicle in for servicing, our experienced teams are here to help at every step. We aim to make the process clear, convenient, and hassle-free – offering transparent pricing, expert advice, and a warm welcome from the moment you arrive. Our workshops are manufacturer-approved and equipped with the latest diagnostic tools, ensuring your vehicle receives the highest standard of care. We also provide MOTs, repairs, and a wide range of genuine parts and accessories. At Drift Bridge Group, we’re committed to building long-term relationships with our customers. That means listening to your needs, being honest about your options, and supporting you throughout your motoring journey. Whether it’s your first car or your next upgrade, we’re here to help you drive away with confidence.
Contact info
Reigate Road, KT17 3LA, Epsom, Surrey, United Kingdom
- 01737 300985
4.7
Excellent
178 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Found the experience of buying my VW…
Found the experience of buying my VW Golf smooth
February 25, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for your 5-star review! We’re delighted to hear you found buying your VW Golf a smooth experience.
We really appreciate your kind feedback and hope you enjoy your new car!
Excellent service
Excellent service
Conrad was very helpful and a credit to your business
very happy around
February 28, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Christopher! We’re delighted to hear you received excellent service at Audi Approved Epsom. Conrad will be really pleased to know his support made such a positive impression.
We really appreciate your kind words and 5-star review; thank you for choosing us!
Impressive service
Impressive service, providing information and follow ups. During collection Katie was very thorough and has been very helpful with my questions since.
February 23, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Jane! We’re delighted to hear you received such impressive service at Audi Approved Epsom. It’s great to know the information, follow-ups, and Katie’s thorough support at collection, and since, have been so helpful.
We really appreciate your kind words and 5-star review; thank you for choosing us!
Unprofessional and unhelpful
We bought a Tiguan from them.
Tried booking a service and oil change with them then 2 days before they say they have to cancel by leaving the most unprofessional voicemail from a girl called “Neva” (hard to gauge name)! Called back only to be told car needed a software update and we could drop it Saturday and collect following week! Said we can’t do in the week, so was told we could drop it Saturday and they’d drop it back at some point the following week! This appointment has been booked in for ages so surely they should have checked all this in the beginning. We changed all our plans to make this appointment. They should have made more efforts to ensure this was sorted. Bit of a waste of money having their service plan as nothing about it makes it convenient or simple. Unprofessional and disappointing. At this point our experience with our personal VW has not been great and we would not deal with them again.
February 26, 2026
Unprompted review
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for sharing your feedback, Emma. We’re very sorry to hear about your experience and understand how frustrating it must have been to have a long-planned service appointment cancelled at short notice, especially after rearranging your plans.
We would like to clarify that your review appears to relate to Drift Bridge Volkswagen, rather than Audi Approved Epsom. To ensure your concerns are properly reviewed and addressed by the correct team, we recommend contacting the Volkswagen dealership directly.
Please call Drift Bridge Volkswagen on 01737 360111 or email driftbridgevw.sales@driftbridgevw.co.uk
, and a member of the management team will be happy to review your concerns and work with you to resolve the issue.
Thank you again for bringing this to our attention.
Katie was very helpful
Katie was very helpful, efficient and friendly. She was a joy to deal with
February 20, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Claire! We’re delighted to hear Katie was so helpful, efficient, and friendly, and that she was a joy to deal with at Audi Approved Epsom.
We really appreciate your kind words and 5-star review — thank you for choosing us
Incredibly personable team
Incredibly personable team. Very helpful and made the whole process as seamless as possible. Stephen T was a super salesperson.
February 19, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Andrew! We’re delighted to hear you had such a seamless experience with the personable and helpful team at Audi Approved Epsom.
Stephen will be really pleased to know his support made such a positive difference. We really appreciate your kind words and 5-star review — thank you for choosing us!
Jason was fantastic
Jason was fantastic. I was coming from Manchester to Audi Approved Epsom to view a car and due to the distance, I wanted to drive away with the car if I liked it. Jason made the whole process easy and smooth and had everything set up ahead of my visit. I was worried that I was buying a car before seeing it in person but Jason reassured me throughout the whole process that nothing will go through until I test drive it.
February 16, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Tas! We’re delighted to hear you had such a positive experience with Jason at Audi Approved Epsom. It’s great to know he made everything smooth and well prepared ahead of your long journey, and that he reassured you throughout the process.
We’re pleased you felt confident and supported, especially when buying from a distance. Thank you for your kind words and 5-star review — enjoy your new car!
Honesty
Selling the car with quick demonstration is what sales executive do! The sat nav was not explained properly how it works, I paid attention how to navigate the screen from the rotation of the knob. I touched the screen to see if it would work but no such luck. Now have been told it would cost £2500 to change the sat nav to touch screen 😞😞😞. At least be honest and Patient point out in future.But too busy to close the deal!!. Before I change my mind!. Being in sales for 17+ that's what you get.
January 30, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for taking the time to share your feedback. We take all reviews seriously and are sorry to see this rating. We understand how disappointing it must be to feel that certain features were not fully explained at the time of purchase. This is not the experience we aim to provide, and we apologise if you felt rushed or unsupported during the handover process.
We would really welcome the opportunity to discuss this with you directly and see what we can do to put things right. Please contact us on 01737 365365, so we can better understand your concerns and review this with you properly.
Thank you again for bringing this to our attention; your feedback helps us improve our service for future customers.
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Bryan! We’re delighted to hear you had a seamless and professional experience throughout at Audi Approved Epsom.
We really appreciate your kind words and 5-star review; thank you for choosing us!
Great experience with Conrad Black
Great experience with Conrad Black, managed to arrange transfer of car to Epsom quicker than expected 👍 gave great information, no pushy sales chat here! and to be honest there’s nothing not to love about the car as it sold itself, stunning 👌
February 2, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for the great review! We’re delighted to hear you had such a positive experience at Audi Approved Epsom. It’s fantastic to know Conrad arranged the transfer so quickly and provided clear, helpful information without any pressure.
We’re also pleased you’re loving your new car; it’s great when the right vehicle really does speak for itself. Thank you for your kind words and 5-star feedback!
Recently purchased a new car and I…
Recently purchased a new car and I would lime to say a huge thank you to Ryan Parker for his help
He was the best!
February 1, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Pavla! We’re delighted to hear you had such a great experience at Audi Approved Epsom. Ryan will be so pleased to know his support made such a positive difference.
We really appreciate your kind words and 5-star review — enjoy your new car!
This is for the body shop in Chalk Pit…
This is for the body shop in Chalk Pit Epsom. Repaired my Honda Civic (they are Honda accredited as well as VW). Superb workmanship, good as new. Very competitive price, including use of a loan car. Excellent customer service - immediate quote, quick booking-in and did exactly as promised. They use original Honda paint, which is vital to get a proper match.
February 12, 2026
Unprompted review
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Glyn! We’re delighted to hear you had such a positive experience with Drift Bridge Bodyshop. It’s great to know you were pleased with the workmanship, competitive pricing, and the convenience of a loan car.
We’re especially pleased that the original Honda paint and attention to detail delivered the perfect finish, and that the whole process was smooth and efficient from quote to completion.
Thank you for your kind words and 5-star review — it really means a lot to the team.
Engaged immediately with my…
Engaged immediately with my specifications, and did not try and make a sale that I was not totally confident with
February 9, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Duncan! We’re delighted to hear the team at Audi Approved Epsom took the time to understand your requirements and supported you in making a decision you felt completely confident with.
We really appreciate your kind words and 5-star review — thank you for choosing us!
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Paul! We’re pleased to hear you found the experience easy, quick, and overall great. We really appreciate your 5-star review!
Great experience from start to finish
Great experience from start to finish. Matt was extremely professional and understood our needs for a new car perfectly. He kept us up to date with proceedings and sorted out the audi connect app whilst at the dealership. If you're looking for a new car at Audi Epsom, I'd highly recommend you speak to Matt in the first instance.
February 2, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Jon! We’re delighted to hear you had a great experience from start to finish. It’s great to know Matt understood your needs so well, kept you informed throughout, and took the time to get everything set up, including the Audi connect app.
We really appreciate your recommendation and 5-star review — enjoy your new car!
We arrived up to pick up the Polo
We arrived up to pick up the Polo , there were scratches on front bumper and panel which Harry said had happened that morning ! they were not fresh , should have them repaired before I left Cardiff or at least attempted to, eventually had to haggle to get money knocked off the bill - very unprofessional !
January 31, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for your feedback, Nick. We’re very sorry to hear about your experience and understand how disappointing it must have been to discover damage on the vehicle at collection. This should have been identified and addressed before your visit, and we apologise that this wasn’t handled more professionally.
We would really welcome the opportunity to discuss this with you directly and see what we can do to put things right. Please contact us on 01737 365365.
Thank you for bringing this to our attention — we genuinely want to improve and restore your confidence in our service.
Straight forward from start to finish
February 2, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Andrew! We’re delighted to hear everything was straightforward from start to finish. We really appreciate your 5-star review and kind feedback!
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Tilak! We’re delighted to hear you had a great experience and found the team professional and helpful. We really appreciate your recommendation and 5-star review!
Great service all the way from initial…
Great service all the way from initial enquiry, negotiation and through to vehicle collection
January 28, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for your 5-star review! We’re delighted to hear you received great service from your initial enquiry right through to vehicle collection. We really appreciate your kind feedback and hope you enjoy your new Audi!
Buying from Audi in Epsom
Very professional which made the whole process of buying and selecting the right car very easy
February 1, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Paul! We’re delighted to hear the team’s professional approach made choosing and buying the right car such an easy experience. We really appreciate your kind words and 5-star review!
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