I have no complaints at all with Drinksupermafket.com however the delivery driver from Yodel was rude and threatened to take the delivery back because he didn't like dogs.
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We ordered wine and fizz in bulk from DrinkSupermarket.com for our wedding, and the whole experience was excellent. The prices were great, the ordering process was easy, and delivery was impressivel... See more
Always reliable and fast delivery (although you do pay for it!). Well packaged bottles and reasonable price. Have used them many times and will continue to in future.
Generally I can find what I want, but imports from Italy are now more difficult.
Company details
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Contact info
United Kingdom
- www.drinksupermarket.com
4.5
Excellent
46K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 8% of negative reviews
Typically replies within 1 month
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False advertising
Their gin price is lowest on the rankings because they offer ‘’free shipping’’ - except it is a lie. On checkout they add a shipping charge which makes it more expensive than the competition.
September 10, 2025
Unprompted review
Speedy delivery
Product was as ordered and provided quickly and efficiently. Will use again.
May 9, 2025
Very poor service!
My parcel arrived with battered bottle lids and damp packaging. Box very poorly packed with little protection for bottles and a bottle of wine missing. I’ve chased this three times now. Terrible customer service, they say they are contacting courier but that doesn’t help me get my missing item and I shouldn’t be left to keep chasing it. I’ve used company before and all has been okay but I’ve never had to contact them with a problem before and now finding them unhelpful. I’ve paid for my order and I expect them to resolve the problem as a matter of urgency.
I did eventually get a refund but will never use this company again after having to chase up a refund lots of times.
August 28, 2025
Unprompted review
Feels like a bait and switch
Feels like a bait and switch. I ordered some premium gin and I thought the bottles were 70cl bottles, given that the price was consistent with 70cl bottles from elsewhere, but they are 50cl. Given I bought three bottles, that’s essentially a whole extra bottle I’ve been deprived of for a gift for a friend. I certainly accept some responsibility for not checking, which is why this isn’t a 1*, but a total rip off!
August 26, 2025
Unprompted review
Excellent service
May 9, 2025
Not worth the risk
Order a few bottles premium drinks to give away as gifts. One of the drinks arrived in a terrible state(missing the front label), so I arranged to returned it and asked for a refund for it. It took over a month and a numerous calls and emails to finally get a refund. I know there's always a risk, with online shopping, but I will not buy again from them, it's not worth the risk.
August 22, 2025
Unprompted review
Brilliant value for money.
July 7, 2025
Avoid at all costs
One of the worst online ordering experiences of my life.
I ordered a 2004 moet and Chandon magnum to be told that they were sending me a 2015 magnum instead.
The worst part is, they did t inform me of this, I contacted them to confirm the shipping address when I was then told it was the wrong bottle they were happily going to send.
The customer service agent is rude and simply kept hanging up the phone. After some arguing I got a refund and an offensive 5% off voucher for my next shop.
Avoid these people at all costs as they are still falsely advertising this bottle on their site with no intention of sending the correct one.
If the customer service agent was more friendly and helpful I would have not been so upset with this but due to his manor this has lead to the bottle now having to be sourced from another company (who I must add are much better and more friendly) and a report to trading standards.
August 12, 2025
Unprompted review
EASY TO USE AND GOOD DELIVERY
July 24, 2025
Great delivery schedule and a fair…
Great delivery schedule and a fair price. What more could anyone want.
July 24, 2025
Excellent Company Always A***
July 8, 2025
good response to email questions
July 17, 2025
Didn't receive the order
July 17, 2025
Always have a positive experience..Will…
Always have a positive experience..Will always use this company. Quick delivery also. I have no complaints
July 16, 2025
Got the wine we wanted at a decent…
Got the wine we wanted at a decent price delivered safely and quickly. What more can you want?
July 17, 2025
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