Really quick service which was very much appreciated at 8:30 in the morning. Forgot to check in online as well which might have helped even more but Imad got us through within a couple of minutes. Obv... See more
Company replied
Location
Switch locationAirparks, 3 International Gate, Aberdeen Airport, AB21 0BE ABERDEEN, SCOTLAND, GB
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See what reviewers are saying
Had a great experience with this car company. I recently rented a VW to travel around London. The car was clean, comfortable, and in great condition. The whole experience was smooth and hassle-free. H... See more
Company replied
Awful. What a rip off. Used a third party booking company who booked me in at 10am even though my flight to Aberdeen got in at 1pm. When I arrived at the Drivalia office, the assistant claimed I was l... See more
Company replied
"I had a fantastic experience with aberdeen drivalia .The booking process was straightforward, and the pickup at the airport was incredibly fast. The car was spotless, smelled fresh, and drove like a... See more
Company replied
Company details
About Drivalia UK - ABERDEEN AIRPORT
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
Airparks, 3 International Gate, Aberdeen Airport, AB21 0BE, ABERDEEN, SCOTLAND, United Kingdom
- 01224 608690
4.0
Great
305 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hire a car, get given a 9 seater van and have to pay extra
We arrived late to find that the car we hired was no longer available (even though they knew our flight number). We were offered a 9 seater van instead and had to pay extra. The person started the van for us and we drove off only to discover that the key wasn’t working and we couldn’t lock the van. No help was offered when we phoned the office so we eventually drove back and after some discussion (can’t you park it somewhere quiet,..) we finally managed to get a car, which had been there all along. So why we were first told the only vehicle available was a 9 seater van? Won’t ever use again.
December 20, 2024
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Unroadworthy vehicles and no customer service
First surprised of so many positive reviews.
I hired a Jeep and they gave me a MG, they feel this is a similar substitute vehicle! 2nd, the car they gave me was filthy inside out, and the biggest problem is the warning brake fault on the dash board. I have tried calling them, emailing them and contacting CarJet the agent I made the agreement and payment with, and no one from either has contacted me with a solution.
I would suggest never use them, as they say, if the deal seems too good to be true…. Pay to use a reputable car hire company.
December 13, 2024
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
I have only had exceptional experiences…
I have only had exceptional experiences with the car rental service, thanks to Mo. He is incredibly helpful and knowledgeable, guiding me through the options and ensuring I find the perfect car for my needs. His friendly attitude made the process enjoyable, and I appreciated his really friendly and accommodating attitude. I highly recommend this service, and I’ll definitely keep coming back.
November 1, 2024
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
I was charged for a windscreen that was…
I was charged for a windscreen that was already broken. This company are a rip-off firm. Please be careful when getting a car from these people. They will rip you off as soon as look at you do not use them.
October 29, 2024
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
We’re sorry to hear that your experience with our company has not met your expectations.
Thank you for making us aware of this situation.
Please contact us via the Manage My Booking portal on the Drivalia.co.uk website to enable us to investigate any issues that you encountered and provide you with a full response.
With best wishes
Drivalia
Rental was fine, fraudulent card charge 2 months later
The rental itself was fine, I was in Scotland from the U.S. for a week. Unfortunately 2 months after my rental they tried to charge my credit card again. I don't know if this was an honest mistake but I had to close my card and obviously it never should have happened.
October 10, 2024
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
We’re sorry to hear that your experience with our company has not met your expectations.
Thank you for making us aware of this situation.
Please contact us via the Manage My Booking portal on the Drivalia.co.uk website to enable us to investigate any issues that you encountered and provide you with a full response.
With best wishes
Drivalia
The staff were very helpful and…
The staff were very helpful and friendly.
August 26, 2024
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Poor customer service
Cancelled my booking prior to pick up time which was booked through booking.com Was informed I would receive refund. No refund forthcoming and both drivalia and booking.com not interested in helping and being fobbed off by both parties
Received a reply from Drivalia today 30th September informing me to contact Drivalia.co.uk for investigation. On doing as stated Received reply from Drivalia.co.uk that I should contact booking.com
Once again fobbed off by this company. DO NOT USE THEM
September 17, 2024
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
We’re sorry to hear that your experience with our company has not met your expectations.
Thank you for making us aware of this situation.
Please contact us via the Manage My Booking portal on the Drivalia.co.uk website to enable us to investigate any issues that you encountered and provide you with a full response.
With best wishes
Drivalia
Sha - Drivalia
Sha was very helpful and dealt with our booking swiftly and smoothly, he was also able to offer us an upgraded rental for no additional cost! Would definitely recommend.
September 24, 2024
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Straightforward
I was served by the friendly and efficient Sha. He made the process very straightforward.
September 22, 2024
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Absolute scammers be careful when hiring
Absolute scammers 2 main issues I’ve completed 2 car hires with drivalia Aberdeen
First Issue was with the deposit first car hire they accepted the £1500 deposit using my visa debit card no problem they blocked £1500 off for 10 days no issues
Following month second car hire with them they wouldn’t accept the visa debit card it was the same card but different worker was told deposit had to be visa credit card, I explained I had no credit card just visa debit I had no issues last car rental but he smiled saying I would have to take their additional insurance costing £378 extra more I had no alternative but to pay as it was Sunday afternoon no other car hire places open and I had to travel for work
Issue 2 condition of both car hires both cars were dirty, well scratched and marked so I was very careful detailing all the scratches and marks on the handover as they would definitely pick up on them on the return with the cars being dirty it made it hard to see all the scratches straightaway so if you do hire from them spot all the scratches!!!
On pickup a warning light was on the car!! the counter guy said it was minor issue with tyre pressure sensor and he had checked the pressure of each tire so all good, No it wasn’t a minor issue with the sensor the car was over 2,000 miles overdue an inspection and it’s annual service! You would expect hire cars to be inspected and fully serviced!!
I’ve hired a number of cars over the years from various hire agents this is far the worst experience by far
I definitely won’t be hiring again from them please be extremely careful when hiring from them on the front of it yes they are cheapest but the hidden scams could cost you a lot of money
September 1, 2024
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
We’re sorry to hear that your experience with our company has not met your expectations.
Thank you for making us aware of this situation.
Please contact us via the Manage My Booking portal on the Drivalia.co.uk website to enable us to investigate any issues that you encountered and provide you with a full response.
With best wishes
Drivalia
Sha was extremely polite and very…
Sha was extremely polite and very efficient.
September 18, 2024
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Great rental company
Great rental company. Shah was super helpful. Definitely recommend.
September 13, 2024
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Sha was very helpful and friendly…
Sha was very helpful and friendly throughout the renting
process. Good services
September 11, 2024
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Excellent service
Through no fault of Drivalia's it took me a long time to sort out payment of my car rental. During the whole time I was in the Aberdeen Airport Drivalia office Abdul and his colleague remained calm, courteous and professional despite a computer system glitch and having to deal with other customers, one of whom was very unpleasant. The car was quite new and in perfect condition. Returning the car was completely hassle free. Thank you, Abdul, for your excellent service.
September 4, 2024
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Car rental
Frazer welcomed us and provided amazing service.
100% can recommend
September 6, 2024
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Great value vans for hire and always…
Great value vans for hire and always good service! Thanks to Shahab for all your help!!
September 2, 2024
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
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